Amazon Canada Customer Service Issues

I recently purchased a t-shirt online and was informed via tracking that it should arrive by December 8. The delivery was delayed, with a refund promised if not received by December 15. Due to work commitments, I couldn't reach out till now. The tracking number is INTLCMC[redacted]37, and the delivery address is: Joy Green [redacted] Brentwood Village Trailer Park Brandon, MB R7B 4C4 The package was scanned delivered on either December 16 or 17, conflicting dates. As an Amazon Prime member, I would appreciate further information on this matter. Thank you. Lisa T.

I received a text and an email notifying me of my parcel's delivery at 9:17 pm. The text came in around 7:20 pm. I had ordered 3 bags of Dr Teal's Melatonin Bath Salts under Order # [redacted]-[redacted]. I was sent a photo of the package at a red door, but our house has a teal door. We reside in Medicine Hat, AB, not Ontario as indicated in the delivery information. The correct address for delivery should have been [redacted] TWP RD [redacted], Medicine Hat, AB, Canada T1A 7E8. I'm hoping to receive the bath salts at the correct address soon. Thank you for addressing this issue promptly. - Nancy M.

Intercom has sent an email stating that our orders are in transit and should be arriving soon. However, two orders scheduled for the 8th have not been delivered, and two more expected yesterday are also delayed. Amazon usually delivers our "in stock" items the next day, but we are now facing four missing orders from Intercom. Despite attempting to contact them by phone for hours, we have been unsuccessful.

I placed an order on November 25, [redacted], total amount CDN$ 86.83, to be shipped to Loraine Thomas. Order # [redacted]-[redacted] has not been delivered. I requested cancellation on December 9, [redacted] for the (2) Under NY Sky Knife-Roll Ebony Black Aprons. I have been trying to get a refund by initiating a return request but the instructions provided do not apply to my situation. I paid using VISA DEBIT. I would appreciate guidance on the next steps to resolve this issue.

I have requested to change my email address as the one you have on file for me no longer exists. I am unable to receive emails from you. Can someone assist me with this change? I have already contacted your offices and spoken to several people. The last person I spoke to said they would contact me to resolve the situation. However, you are unable to reach me because you have my old email address. I AWAIT A RESPONSE IN FRENCH FROM YOU PLEASE.

I am frustrated that my order was again wrongly delivered. I got a delivery notice, but could not find my order at my door. After searching, I found it on a neighbour’s porch. This continues to happen, making me hesitant to shop online. It is important for drivers to be more vigilant with deliveries and check addresses correctly to avoid these mistakes.

Subject: Re: Issue with Amazon Order - Return Request for Playing Cards Dear Mr. Bezos, I'm reaching out regarding a recent purchase directly from Amazon - a deck of playing cards. Unfortunately, I'm unable to return the item as it's not listed as eligible for returns. I was under the impression that I was purchasing two decks, as depicted in the order page image, but only received one deck for $12. The pricing seems unreasonable, as a single deck typically costs less than $6. I've noticed that you offer two decks for less than $10, which leads me to believe there may have been a pricing error. Ideally, I would like not to pay more than $5.50 for a single deck of Bicycle playing cards. I appreciate your assistance in resolving this matter. Looking forward to your response. Best regards, B.W.

Hello, my name is Devon, and I am reaching out to Amazon regarding my locked account. This is my second time contacting you regarding this issue. Despite being told my account would be unlocked within 24 hours, almost three days have passed, and it remains locked. I believe the lock occurred after purchasing a Nintendo Switch case. I have done nothing wrong and simply wanted to order a case for my upcoming Switch. I kindly request that my account be restored promptly. Thank you.

I have been experiencing an ongoing issue for weeks now making it impossible to place orders on Amazon Canada. Upon reaching the checkout process and advancing to "SHIP," the subsequent page "PAY" does not load when I click on continue. Every attempt on various devices - mobile, tablet, and laptop - has been unsuccessful. My account, prime membership, and payment methods are all functioning properly. Your assistance in resolving this matter would be greatly appreciated.

Hello, I recently received a package that was mistakenly delivered to my address. The package was addressed to Michael Howran at a range of addresses from [redacted] to [redacted] Herons Way in Duncan, BC. However, since I reside at [redacted] Herons Way, the delivery person left it at my doorstep. Despite checking with my neighbors, no one knows the recipient. The tracking number on the box is TBC[redacted]09. I would like to know the procedure for returning this item to Amazon.

I recently purchased a heating blanket as a Christmas gift, with a promised two-day shipping last week. Despite the original delivery date passing and being rescheduled for Monday, the package did not arrive. Surprisingly, the tracking information stated it was delivered on Tuesday and handed to me, which is inaccurate. I haven't received any confirmation or picture proof of delivery. I've thoroughly checked my details, asked my neighbors, and searched everywhere outside my home. Having been a loyal Amazon customer for years, this delivery issue is new to me. Struggling to find help through the app, my daughter managed to find an online solution. I kindly request assistance to locate the missing delivery. If it cannot be resolved in time for Christmas, I would like to consider canceling my order. This experience has left me feeling extremely frustrated.

Hello, I recently discussed Christmas gift options with my aging parents and learned that they have been unable to redeem the Doordash card I gifted them last year. Despite encountering technical difficulties, my parents received unhelpful assistance from Doordash customer service, ultimately hindering their redemption process. I am now stepping in to address this matter, as I am determined not to overlook a wasted $[redacted]. After my mother's frustrating conversation with a Doordash representative, during which the gift card was acknowledged but no resolution was provided, they were instructed to contact the vendor directly. Frustrated, my parents gave up at this point. As the card purchaser, I am now seeking a solution for this problem on their behalf. My name is Thomas D Scholte, and the associated order number is [redacted]. I am eager to resolve this issue promptly. Thank you for your attention. Sincerely, Tom Scholte

I was informed that I would receive a callback today at 4 PM concerning a package I did not receive. The tracking shows delivered, but it went to the incorrect address. Despite speaking with a representative and getting a text confirming the callback, I am yet to receive the call or the package.

I placed an order for items totaling $[redacted], but I haven't received a confirmation email. Even though there is a confirmation in the Amazon message center, when I try to view order details, it says I haven't placed an order in the last 3 months. The funds were deducted from my bank account, but one of the orders that was supposed to arrive on Saturday, December 18th never came. I've updated my Amazon app, but the issue persists. I'm seeking a refund for the missing package, order # [redacted]-[redacted], valued at $[redacted].50, placed on Tuesday, December 14th, [redacted]. Can you please assist me in resolving this issue and explaining why this discrepancy is happening in the app?

I bought a 4-year Asurion warranty for my computer from Amazon. I noticed that after completing the purchase, the payment displayed as zero. I am unsure if the warranty purchase went through correctly. The warranty cost $65.28, and the order number for the computer purchase is [redacted]-[redacted]. However, I did not receive an order number for the warranty itself. Can anyone provide information regarding the status of my warranty purchase?

In August [redacted], I placed an order for two lawn chairs and a small coffee table on a website I believed was Amazon. The total cost was $59. Despite the tracking number LV[redacted]33CN showing that the items were delivered, they never arrived. I was advised to reach out to the merchant to inquire about the delivery address, but I am unsure how to locate or contact them. I am eager to receive the products I ordered.

I purchased bunk beds for my daughters, ages 9 and 4, for Christmas. Yesterday, we assembled the single-over-full bunk beds, but my 9-year-old daughter, weighing [redacted] lbs, fell through. The bed has no support where she went through, and now my kids have no functioning beds. The setup is weak, wobbly, and they are left with only a mattress on the floor to sleep on. This situation is unacceptable. I am very disappointed with this purchase and as a single mom, it was a significant effort to provide this for my girls' Christmas. Please reach out to me promptly. I can send pictures of the issue. We are all deeply disappointed.

I purchased a green house heater to be delivered to a hub before moving to a new province. Unfortunately, without a QR code, I couldn't pick it up, and it was returned to the sender despite having the receipt. According to the tracking information, the package has been delivered and is waiting for pickup. However, I have not received any indication of a refund. I attempted to return or replace the item, but I'm unsure how to proceed since I don't have the product with me. I still want the heater but don't want to purchase it again.

After speaking with an Amazon representative, I mistakenly received a duplicate item due to an address problem with my original order. Despite reordering with the correct address, I was charged for both items on my VISA statement. I have requested a return label and a refund, but I am disappointed that the shipping costs are non-refundable. I believe this error is on Amazon's end, especially since I followed the guidance provided by the agent during the reorder process. Order Number: [redacted]-[redacted] This marks my second address-related issue with Amazon since June, and I would appreciate the opportunity to discuss this matter further with a customer service agent. Best regards, Don L.

I bought a canoe cartop carrier from Amazon.ca, but it was shipped from Amazon.com through Amazon.ca on December 7, [redacted]. I received the package, but I need to return it because a family member bought the same product for a Christmas gift exchange. I was not aware that this product was ineligible for a refund at the time of purchase. I am an Amazon Prime member and have not encountered any issues like this before. I would appreciate it if I could return the product and get a refund. Thank you.