Amazon Canada Customer Service Issues

I have an Amazon account and subscribed to Prime Video with an annual fee. But, since December 14 of this year, Amazon.ca has been charging me $9.03 monthly, which is confusing. I request immediate correction of this error, refund of the charged amount, and cessation of the monthly fee since I have already paid for my Prime Video membership. Ref: A. Thibaudeau [redacted], 88th Street Saint-Georges, QC, Canada G5Y 3L9

I have Amazon Prime, and I've noticed that other Prime members receive their items within 2 days of purchase. However, despite being okay with not receiving items that quickly, the purchases I've made usually take a week or sometimes even two to arrive. When the delivery is delayed, I receive messages apologizing for the delay and promising that the package will arrive the next day. Unfortunately, this hasn't been the case. The tracking information indicates a new delivery time, but the package doesn't show up. I'm now told to expect the package within the next two days, with a refund offer if it doesn't arrive. I'm not interested in a refund; I just want my package. I've been waiting for two weeks now, and it's becoming frustrating.

I received a notification about a delivery that never arrived. On December 11, [redacted], I was informed by "John" that a package was delivered, but it was nowhere to be found at home or at the post office. The supposed sender was BMI, although I discovered that they are a third-party company. The tracking number provided is BNI[redacted]95, but when I tried to find information online, it seems to belong to a completely different company that is not associated with deliveries. Your assistance in resolving this matter would be greatly appreciated.

I requested a full refund for item [redacted]-[redacted] due to its poor durability and unacceptable material. Upon receiving an email offering a partial refund of $12.00 to keep the backpack, I attempted to reply expressing my desire for a full refund and to return the product but was unable to do so. Despite several unsuccessful attempts to file a claim, including sharing product reviews, I find the process unnecessarily troublesome. The item in question was guaranteed a refund until January 31st. I kindly request a resolution to this matter by providing a full refund and the necessary return shipping documents without any added costs. Pat T.

I encountered an issue while trying to activate my Microsoft Office Home & Student [redacted] online code as I received an error message stating that the code had already been used. The order number is #D01-[redacted]-[redacted]. The email provided instructions to visit www.setup.office.com for redemption, but the code was invalid upon trying to redeem it. The digital delivery confirmation email also mentioned that the purchase was available for use with a link to download from office.com. I was directed to Amazon.ca, where the software was sold and purchased. I appreciate any assistance in resolving this matter. Thank you.

Hello. I often order items from Amazon. Recently, I received a notice about a delivery to the post office. As a person with a disability, it was challenging for me to go to the post office. Unfortunately, they did not give me my parcel because my ID still has my old address. I haven't been able to update it due to COVID-19 and recent move. Normally, all my orders are delivered to my door. I would appreciate it if this order could also be delivered to my door in the future.

I intended to purchase a set of Basic Computer Speakers for Desktop or Laptop, priced at $21.89 with free shipping. However, I discovered that free shipping only applies to orders over $35. To meet this requirement, I added 2 packages of Oticon Wax Filters for $9.99 each, also with free shipping. My total came to $41.87 before taxes, exceeding the $35 threshold for free shipping stated for both items. Despite being eligible for free shipping, an additional shipping charge of around $8.06 was added to the invoice, prompting me to cancel the order. I seek clarification on why this charge was applied to items labeled for free shipping, as I value transparent pricing. Kindly contact me at "[redacted]" to provide further details. Dean C. 9 Waxwing Bay Brandon, MB R7C 1C6

I ordered a shirt that was supposed to arrive by November 30, but it hasn't shown up yet. I tried to request a refund and messaged the seller three times, but I haven't received any response or my item. Every time I try to contact them, the message says they will forward it to the seller and advises me to wait until a specific date before trying again. Unfortunately, this cycle hasn't resolved anything for me.

I purchased an "Infowars" Alex Jones coffee mug in early December, with an expected delivery in mid-December. Unfortunately, the item has not arrived at my house, and it's not listed in my transaction history or under "My Orders" on the Amazon app. I am displeased because this was meant to be a Christmas gift. I am seeking a refund for the mug.

I have returned a portion of my order with ID [redacted]-[redacted]. I was supposed to return one more item by today, but when I tried to return it via Canada Post after printing the label online, I was told the barcode had already been used. I need assistance to ensure the item can still be returned as I have received a refund, but there is a possibility of it being reversed if the item is not shipped today. Thank you.

I am having trouble placing an order for 3 items. I added them to my cart, customized gift cards, and selected gift wrap. However, upon proceeding to payment, I am stuck on the shipping selection page. I am only able to choose one option, which is fine by me, but after clicking continue, it keeps looping back to the shipping selection without allowing me to move forward to payment. I have attempted this process for a week now, and it is not giving me any error messages or reasons for the issue. Clicking continue repeatedly does not progress to the next step.

Subject: Help Needed with Amazon Order Hello, I made a purchase on Amazon.ca at around 4 am on December 18th. I ordered three Amazon E-gift cards to send to Canadian friends. After confirming the order, I received an email from Amazon.ca Gift Certificates <[redacted]> with my order details. Shortly after, I got another email from gc-account-alert<[redacted]>, alerting me that there might have been unauthorized access to my account. For security reasons, they disabled my account password, requiring me to reset it. After numerous attempts to follow their instructions by entering the OTP received via email and my Visa card's expiration date, the system continued to prompt me to repeat the process. Eventually, my account got blocked. I'm unsure how to resolve this issue and what will happen to my order. As my account is locked, I can't reach Amazon's customer service through the usual means. Your assistance is greatly appreciated. Thank you, Sonia Y.

I am disappointed with Amazon for sending me outdated Aspirin. I ordered two packages as I can't find the [redacted] count bottles locally. Unfortunately, one package expired in March [redacted], and the second one in December [redacted]. Amazon had taped the expired box, making it seem like I opened it, which I didn't. This treatment is unjust, especially to a loyal senior customer like me. It's disheartening to realize that even Amazon sellers can be unreliable. Despite the seller, Bluemoonlight, having a 98% positive rating, I feel Amazon, responsible for the order fulfillment, should ensure outdated products are not shipped. I'm returning one box for a refund.

I previously purchased 2 rolls of Nuwallpaper, NUS3144, Lot 5, made in the USA and was pleased with them. To match an adjoining wall, I ordered 2 more rolls assuming a similar lot number would suffice. The new order, however, was from the UK (Batch 12) and noticeably lighter than the original US-made wallpaper. The difference in color is evident, especially in the grey areas. I would like to exchange the UK rolls for 2 rolls of the US-made product, even if they have a different lot number, to better match the existing wallpaper. Is it possible to swap these at Amazon for the US-made version in stock?

I recently purchased a 2pc product on Amazon and unfortunately, one of the items arrived damaged. The company was out of stock at the time, so I patiently waited for them to restock for a replacement. After receiving an email notifying me that they had restocked, I was informed that I had to reorder the entire product instead of just the damaged item. I followed their instructions and placed a new order, expecting a full refund as promised. However, upon receiving the refund, I noticed that they only refunded the price of the product without the tax, resulting in an additional $40 loss on my end. This situation is unacceptable to me. Can you please assist me in resolving this issue? Your help is greatly appreciated.

Good morning, I would like to address the delays in processing Amazon orders. I placed an order on the 11th, and the payment was deducted from my bank account on the 13th. Two days ago, I received a notification of payment decline, which led me to contact my bank for resolution. After the bank reversed the transaction, the order was placed again, and payment was processed once more. The expected delivery was today, Friday, but I encountered the same payment decline notification. This caused frustration as I knew the payment had been successfully processed. I have shopped with Amazon many times without issues, but this experience has left me concerned about receiving my kids' gifts before Christmas. I can verify that the payment was deducted from my bank account, and I seek clarity on the processing delays affecting my order.

Hello, I'm reaching out on behalf of my brother, Rejean Vallee, who purchased an Autel TS [redacted] device from Amazon. Unfortunately, shortly after the purchase, the up, down, left, and help keys on the device stopped working, and attempts to contact the seller were unsuccessful. As the return period has expired, Amazon is his next hope for a resolution. He now needs a return label to send the item back for a refund. The order number is [redacted], which contains all the necessary details for processing the return. Kindly send the return label to Rejean at the provided address. For any communication, please contact me via email. Thank you for your assistance. Have a great day. Sincerely, Gilles Vallee

I recently noticed a charge of $8.39 on my credit card statement dated December 18. The charge is related to membership in The Great Courses Signature Collection, invoice D01-[redacted]-[redacted]. I do not wish to continue this membership and am requesting a refund. I have already checked my account and ensured that the membership is cancelled, and the old credit card used for the charge has been removed. However, the charge somehow appeared on my new card instead. I would appreciate your assistance in resolving this issue promptly. Thank you, P. V.

I have spent hours trying to open an account. I had one before, but it disappeared. I am in Virginia with Canadian family and credit cards for both countries. Amazon Canada referred me to Just Answer, then back to Amazon Canada, which is frustrating. I'm 90 and exhausted with this. I need guidance to create an account to send Amazon Canada gift cards. Help is greatly appreciated. If mailing checks, it takes too long. I prefer speaking with a person, please.

I contacted amazon.ca via email to cancel an order mistakenly placed. While I intended to order one set of lights, two were ordered instead. Despite my attempt to cancel, Amazon informed me the order could not be canceled as it was being prepared for shipment today. I verified with the tracking number that the order has not been dispatched yet. This urgent cancellation request is crucial as it has not left Amazon's warehouse. If this order is not canceled promptly, I will consider taking my business elsewhere, affecting several household members. Recent issues with orders and deliveries have been frustrating. I expect a call from Amazon to address this matter with a person, not an automated system.