Am-Autoparts.com Customer Service Issues

I purchased and received the Front Complete Loaded Strut Spring Assembly Rear Shock Absorber Kit Set for my [redacted] BMW 328i Convertible, order number [redacted][redacted], ahead of schedule on 5/15/19. After installation on 5/30/19, I noticed a missing passenger rear shock bolt and bushing causing loud noises while driving. The installer suspects defective shock threads and will confirm upon replacement. I urgently need a replacement shock and associated parts to address this issue promptly. Due to the problem, my administrative work has been affected as I can't drive my car, resulting in inconvenience for my assistant who is driving me around in the meantime. Please reach out to me as soon as possible. Thank you, John.

I placed an order that is being shipped via UPS ground to [redacted] MacDonald Road, Norfolk, Virginia [redacted], initially scheduled for delivery on the 18th but now on the 17th. After reviewing the details, I noticed that the address provided is incorrect as there is no [redacted] MacDonald Road. The correct address should be [redacted] MacDonald Road, a street with only 30 houses. It is crucial that this item is delivered on time as I need it before leaving for vacation on Saturday the 20th. Despite contacting UPS multiple times to correct the address, they are unable to do so due to a restriction on the package. I have tried to reach out through email on eBay as well. Please contact me at [redacted] as soon as possible since I am unable to make the necessary changes from my end, and there seems to be no direct phone number available for me to call to resolve this issue.

I have sent four emails regarding a shipping issue to send my package to Dodge City, KS instead of Las Cruces, NM. I have not received any response, and there is no phone number provided. The UPS tracking number indicates the package is still in Gardner, KS. I request the package be redirected to Dodge City, KS as per my emails. I am frustrated with the lack of response and customer service. This experience has made me reconsider future purchases on eBay.

I recently sent an email regarding the part I ordered with item number [redacted]32 and reference number ID #AMORD[redacted]6. I attempted to reply via phone but was unsure if it went through, so I used the contact form as well. I wish to clarify that I still want the part; I mistakenly used the wrong card instead of PayPal. The payment has been made and I noticed it's on its way. I only ordered one rear lamp. Unless it's incorrect, which I doubt as I have made purchases from your company before, I won't return it. This was simply a mistake on my part. Please acknowledge receipt of this email and possibly the one I sent from my Android phone. Sincerely, Dave Barna

I find it incredibly strange that there isn't a customer service phone number provided. I recently sent back an item I purchased for $[redacted].00 three weeks ago. The package was unopened, and I was informed that I would get a refund within 5 business days of you receiving it. However, I haven't received any money back yet. Since I had to pay $63 for shipping, the remaining amount to be refunded is $[redacted].00. As a result of this situation, I have decided not to make any future purchases from your website. I am extremely dissatisfied with the service I have received, and if I am not refunded soon, I will have to take legal action.

I am disappointed with the delay in my order from AM Auto Parts. I have previously had a great experience with their service, so I was hoping for a similar outcome with this purchase. The parts were supposed to be in stock and ready to ship the same day, but to my dismay, they have not been shipped yet. I urgently need the parts for my parents' car, as they have medical issues and rely on it for transportation. It would be helpful to know when the parts can be expected. I urge the company to be more transparent about their shipping process. Mike R.

Hello, I am writing to address a concern with a recent purchase I made in May [redacted]. I bought a pair of shocks and struts that seem to be causing a noise in my car while driving. My mechanic assessed the issue and confirmed that the pair is no longer functioning properly due to poor quality. I am aware that the company offers a 10-year warranty for a replacement, but I am interested in discussing the possibility of paying a bit more for higher-quality replacements. This is an urgent matter as my car still requires shocks and struts. Thank you for your attention to this matter, and I eagerly anticipate your prompt response.

I received the incorrect parts and encountered issues installing them. The outer tie rods had wrong threads, and the intake manifold ports didn't match. This level of inconsistency is affecting my business, and I need the correct parts promptly to continue working. I noticed on your website that my email is not recognized, adding to my frustration. I rely on your services for my auto parts needs, but this recent experience has left me dissatisfied. It is essential to address errors promptly and efficiently to maintain customer satisfaction and trust. I hope this matter can be resolved promptly to avoid further inconvenience and help restore my confidence in your services.

I placed an order for a part on December 4th, and it was supposed to be delivered within two days. However, it's now December 10th, and I still haven't received the package. I've been trying to contact AM Auto Parts, but I couldn't find any contact number. I sent them two emails today, on the 19th of December, but I haven't gotten a response. I'm concerned about the part I paid for and when it will be delivered. This will be the last time I order from this company for auto parts. I am disappointed by the lack of customer service and the inability to call the vendor for assistance.

Hello, I am Russ Gonzales. On 06/04/[redacted], I purchased and installed the multi-function turn signal switch assembly from your company. Unfortunately, it has now stopped working correctly, only activating the high beam headlights and not the low beams. I have already checked and confirmed that the low beam headlight bulbs are in good condition. I have attached a snapshot of the order information with the order number, tracking number, and billing number for your reference. Could you please provide me with details on how to receive a replacement turn signal switch from your company's warranty department? I kindly request the replacement switch before returning the faulty one, as without a switch, I have no turn signals, windshield wipers, or headlights other than high beams. I appreciate your assistance and would like to update my address before the replacement is shipped. Thank you for your help. Russ Gonzales

I bought a set of 4P [redacted] 4Runner shocks from your company. It has been nearly a week since I placed the order, but I have not received any updates from you despite emailing about it. I am unable to track the package with the provided number. I would like a refund so I can buy the part elsewhere to ensure it arrives before Christmas. My car needs to be fixed promptly, and your lack of response is hindering the process. Thank you.

I believe my item has been shipped already. If it’s on the way, I need to know the delivery method. I have a scheduled appointment for the delivery day, and with expected rain, leaving it on my porch isn't an option. I'd like to make alternative arrangements if it's possible. If it's being sent via USPS, I may contact them to arrange a hold for the package. Thank you!

Hi there, I placed an order for a front end kit for my [redacted] Dodge Grand Caravan on November 16th. I have installed all the parts but encountered an issue during the front end alignment. The mechanic mentioned that the struts are incorrect. It would be great if you could contact me urgently at [redacted] to confirm the parts' accuracy. If they are indeed incorrect, I will need instructions on returning them and getting the correct parts. Thank you. - Jeff

Regarding order ID: [redacted]-[redacted] for the Halogen Headlight Lamps Set, I faced an issue returning both boxes as instructed. I received a slip for one box only and visited UPS to initiate the return. UPS could only process one box with the provided slip and tracking number, requiring a separate slip and tracking number for the second box, which resulted in an additional charge. Consequently, I returned the left Halogen Headlight box under Tracking# 1ZR13VR[redacted]7. I seek a separate slip and different tracking number for the right Halogen Headlight box. I am Jackie Kuhn, spouse of Roger Kuhn, the original order name. I have also reached out today via phone and hereby provide my email for resolution. Thank you for addressing this promptly. I anticipate your response.

I have sent several emails inquiring about the status of my front brake pads/rotor kit for an '04 Pontiac Grand Prix but have not received any response. I am a single mother of two children, solely responsible for their upbringing, and need my car in working condition for their well-being. I am disappointed by the lack of communication and service from your end. I am considering taking legal action if this matter is not resolved promptly. My order confirmation number is AMVYLTK18X, and the part number is AM-[redacted]3. You can contact me via email at [redacted] or [redacted] My phone number is [redacted]. I urge you to address this issue immediately to avoid further escalation. Thank you.

I have contacted am-autoparts multiple times via email and voicemail regarding my order. I purchased a front brake pad/rotor kit for my [redacted] Pontiac Grand Prix on November 18th at 10 PM (Missouri time) and have a confirmation number, AM-[redacted]3. However, I did not receive an email detailing my order. The shipping address is [redacted] N Flintlock Rd APT #H, Kansas City, MO [redacted], and the order total is $77.99. Please contact me via email at [redacted] I apologize for any previous impolite emails I sent. If my order cannot be located or has not been shipped, I would like a refund to my debit/credit card. Contact me at my email addresses [redacted], and for urgent matters, reach me at 1[redacted]. I am eager to understand the status of my order. Thank you for your assistance. Amber B. I have reached out to am-autoparts with concerns about my order, seeking a refund as I have experienced delays in their responses.

I am requesting a refund for the purchase price of a [redacted] Audi A6 Quattro 3.2 engine with 4WD totaling $[redacted]. The item was said to be shipped to [redacted] Reading Road, Cincinnati, Ohio [redacted]. However, I have not received any information regarding the date of shipment, a shipping label, or any proof that the part was delivered. The shipment allegedly came from your shipping center in Littleton, MA, with the order being taken in Texas. I did not receive any return number or the name of the order taker. Unfortunately, the receipt disappeared from my computer, making it impossible to obtain the order number or shipment details. After reaching out twice via email, I only received one response stating that it may take some time to resolve. There has been no confirmation of the shipment or delivery date, only a deduction from my account. I have reported this incident as a fraudulent transaction due to the lack of a satisfactory response from the seller. After checking customer service reviews and the Better Business Bureau ratings, I have become concerned as the responses and complaints are not favorable. I kindly request a refund, as I believe the delivery never took place. Email contact has been attempted twice with no success in receiving a refund.

I'm Darrell Whisenhunt, and my order number is ADAFJWPO3K for part number [redacted]6. The part does not fit the plastic grommet at the bottom, so I require a return label and an RMA number. Please refund back to my original payment method with VIN 1N6DD26S1XC342802. I urgently need the return label as I have no use for the part. This is the fourth time I have reached out, and I expect to receive the correct item. Thank you, Darrell Whisenhunt.