Am-Autoparts.com Customer Service Issues

I recently ordered upper and lower rear control arms for my [redacted] Chevy Trailblazer. However, I received a window regulator for a different vehicle and a packing slip with someone else's name and address in Palm Coast, Florida. My vehicle is currently on jack stands, and I urgently need the correct parts. I rely on friends for transportation, so this mix-up has been a significant inconvenience. I am disappointed with the service and will likely not purchase from your company in the future. I would appreciate a prompt resolution to this issue as I cannot wait another 5 to 7 days for UPS shipping. Thank you for your assistance in advance.

I received my order yesterday with the reference number AMORD[redacted]3. However, the part numbers do not match what is listed on the website. I am concerned whether I got the correct parts for my [redacted] GMC Envoy XL. The upper and lower ball joints should have been pre-greased without a grease fitting, but the items I received do not match the website's description. Kindly get in touch with me regarding this matter as I need the correct parts and want to avoid installing the wrong ones in my vehicle. Thanks, Bryan M. Email: [redacted] Phone: [redacted]

I recently ordered a pair of front CV Axle shafts for my [redacted] Nissan Armada V-8, but unfortunately, I received the wrong parts. It appears that I received front CV Axle shafts for a Nissan Frontier instead. I believe the item number for the correct part I need is 60-[redacted]. At this point, I only need the passenger side. I have been trying to resolve this issue since last Thursday with little success. I would like to have this matter resolved as soon as possible. If you have the correct CV Axle shaft for the [redacted] Nissan Armada passenger side, I would like to arrange to have it shipped to me. Additionally, I also need a [redacted] Nissan Pathfinder Armada front upper control arm with ball joint for the driver's side. Please provide me with the necessary information for returning the incorrect parts. I appreciate your prompt assistance in this matter. Thank you.

Hello, I am looking for assistance regarding the Quick struts I ordered for a [redacted] Yukon XL with an air ride system. I purchased these struts from you with the expectation that they would be compatible. I was under the impression that they would come with a relay or sensor to prevent a warning light from coming on. The vehicle currently has an air pump and air shocks in the rear, but I only need to replace the front struts. I have the SUV on my hoist now and would appreciate some guidance. My order number is AMFYQRF08U. Thank you.

I ordered conversion struts for a [redacted] Yukon XL. When I received the package and opened it to install them, I noticed both sensors were missing two bolts and nuts for the lower part of the struts. I contacted AM Auto Parts, and they apologized, stating they would refund my money or attempt to find the missing parts within 2 to 3 business days. They also mentioned providing a shipping label for the return of the parts. However, it has been over a week, and I have yet to receive any updates from them. I believe it's time for me to request a shipping label to return the parts and obtain a refund as promised. They provided me with reference number AMORDO[redacted].

I recently purchased rotors and pads from your store. Lately, I've been experiencing a minor issue with brake shuddering that seems to disappear once they warm up. However, when driving cold, the brakes shudder intensely, making it nearly impossible to continue driving. Interestingly, the problem seems less severe in rainy conditions but becomes unbearable otherwise. I noticed that after just 3 miles, the shuddering begins again. Yesterday, I had to embark on a [redacted]-mile journey to pick something up, and after only 50 miles, the shuddering problem reappeared.

I recently installed part no. (1AFPU00287), the fuel pump and sending unit module, on my [redacted] Dodge Ram [redacted] 5.9 liter. After installation, the sending unit works, but the pump sounds incredibly loud. It's very annoying and all I can hear. I would like to return this defective fuel pump assembly and buy a different, more expensive one from your company to resolve this issue. I hope that the replacement pump will not be as noisy, and I'm seeking a full refund for the faulty pump. Please contact me as soon as possible as the noise is bothering me regardless of the driving conditions or distractions. Rodney K. at [redacted] Lake Marion Creek Rd. Haines City, FL 33[redacted].

I recently purchased brake pads and rotors from your shop. While driving down a mountain pass during a cross-country trip, I noticed the brakes started to smoke. This situation is unacceptable, and I will have to have the parts replaced, incurring additional costs for labor and parts. The parts have only been used for less than [redacted] miles, mainly on this trip from Whitefish, MT to Park City, UT. I attempted to contact you by phone but was unable to find a number. I am disappointed with this experience and would like a refund for the faulty parts and the costs associated with the replacement. Thank you. -S. Sandreuter

My father mistakenly ordered the wrong type of tire pressure sensors for our [redacted] Honda Odyssey, not realizing he needed the "Touring" style variant. After the sensors were mounted by the tire shop, the incorrect type was discovered. We are prepared to buy the correct sensors from your company and are wondering if a refund or credit could be issued for the initial purchase. The sensors were bought on E-bay. Any details needed can be provided once I receive your response. Thank you.

My mechanic tried installing the part from my recent order, but it didn't work. The car is still giving me trouble, so I need another one quickly. Can someone help me with this? I need my car to get back on the road soon! Order Received We have received your order, and it will be shipped soon. We will inform you once it's on its way. Thank you for shopping with us. Order Details: Product: [redacted] Mitsubishi Galant Camshaft Position Sensor L4 2.4L Part Number: AM-[redacted]2 Price: $18.99 Quantity: 1 Total: $32.72 If you have any questions about your order, feel free to reach out. Thank you for choosing AM Autoparts.

I placed an order with am-autoparts on Wednesday evening, and it was shipped out on Thursday. I opted for UPS 2nd Day Air to receive it before next week. However, my tracking information indicates delivery on Monday. After reaching out via email, their response explained that UPS does not deliver on Saturdays. I am disappointed as I specifically selected UPS 2nd Day Air for Saturday delivery, per UPS's policy mentioned on their website. My frustration stems from relying on am-autoparts for their shipping service, only to encounter this limitation. Their website does not mention the lack of Saturday delivery, adding to my frustration.

I am facing various issues regarding parts compatibility for my [redacted] Mercury Park Lane. I mistakenly ordered a fuel sending unit for a 63 Ford Galaxy, which seems similar but isn't listed for my Mercury model. I now require a right-side exhaust manifold for a [redacted] engine in my Mercury and wonder if the Galaxy's manifold could work for my car too. When referring to the right side, I mean the side viewed when seated on the passenger side of the car. I am based in Topeka, Kansas and would appreciate assistance with this matter. Thank you.

I recently purchased four parts from a.m./auto parts.com, but unfortunately, they are not the correct parts for my car. I am having trouble reaching out to them to confirm my refund form submission. The information they provided doesn't include the order number or the specific number they requested. I am waiting for the email with instructions on how to return the items and receive my refund, but I have not received it yet. I am concerned about the cost of the parts and not being able to use them. Any assistance would be greatly appreciated. Thank you.

I purchased an axle for a [redacted] Volvo S40 t5 manual and installed it on Thursday. This morning, I discovered a transmission fluid leak. Upon inspection by a dealer, it was determined that the axle I bought was incorrect as it was shorter than the original. Now my car is inoperable, stranding me. I urgently need the correct axle shipped overnight. I am also frustrated by the lack of a contact number for verbal assistance. I appreciate a prompt response to resolve this matter swiftly. Thank you.

Subject: Return Inquiry Hello, I recently requested the online return form for order #ADZGESC04M placed on 3/4/19. Upon doing so, the system indicated that the form has been sent, but it also mentioned that someone would contact me soon. I am a bit confused about the process. Does the form that has been sent refer to an email attachment for printing or will it be mailed to me? Additionally, I am unsure about the "contacted soon" message. Does it mean I should expect a call, email with instructions, or a physical mail? I am looking for clarification on what steps to anticipate next. Thank you, Myron Rozell Address: 10 Ohm Drive, Mapleton, IA [redacted] Items for return: 8 spark plugs (LOC [redacted]-15B01, item # NGESP00025)

Regarding order # [redacted]-5-1-44 and part # 1AWHC00052 for Wheel Center Caps, I purchased 4 caps for my [redacted] Chevy [redacted] on 02/01/19. Unfortunately, the caps sent were the latest version and I need the earlier version for my factory wheels. The front of the caps matches, but the back is different. I would like to return these 4 unused, undamaged caps in their original boxes for a refund. I encountered issues printing a return slip and kindly request assistance in providing a return address form via email at [redacted] I can be reached at [redacted]. My apologies for the delay in returning these, as I have been unwell and hospitalized. Thank you.

I received all the wrong parts and have been trying to return the brake pads and rotors for over a week without success. I need help resolving this issue and getting a refund on my bank card. I had to have someone else get the correct parts for me, so I don't need these extras. I am 74 years old and really don't need this hassle. I am being charged for two different sales, which is frustrating. If this isn't sorted out, it will end up costing me double. Please assist me in resolving this matter. Thank you, Mary Sawyer. Email: [redacted]

Good afternoon Mr. Brian Van Dyke, I recently ordered a fuel pump for my [redacted] Dodge Dakota sport pickup. However, the pump I received is incorrect as it is smaller and does not fit my 24-gallon tank, only reaching halfway. As a self-employed contractor, I urgently need my truck to function properly. Please assist me in resolving this issue promptly by sending the correct fuel pump, as I rely on my vehicle for work. Your prompt attention to this matter would be greatly appreciated. Thank you.

On April 22, I purchased a front and rear brake kit for a [redacted] Toyota Highlander. The front and rear pads and rotors I wanted were out of stock, so I ordered the rear pads and rotors and front pads and rotors separately for a total of approximately $[redacted]. On April 24, I received one UPS box, but it only contained one set of brake pads and rotors. I am unsure if these parts are for the front or rear brakes. I know I am missing one set of rotors and pads, and what I received is not the complete order of one rear brake kit and one front brake kit I had requested. My AM Auto Parts order number is AMFOQSD22M. When I tried to return the shipment through their website, I was instructed to ship back the 30-pound box I received with the incorrect order. I believe this request is unreasonable. I would like AM Auto Parts to send me the correct parts promptly or issue a full refund so I can proceed with my vehicle repairs. I have been a loyal customer of AM Auto Parts for five years and I am disappointed by this error. I am willing to provide any necessary documentation to resolve this matter quickly. Thank you, Carlos Q.

I would like to return a part I ordered from your company back in March [redacted]. After reaching out to you via text, I received an email response with instructions to process the return on My Ebay. Unfortunately, when following the provided steps, I encountered an issue accessing the return section. The item in question is mirrors for a Chevy Silverado truck, with the order number [redacted]-8-1-5 and item number 1AMRE00189. My name is Steve R., and my address is 90 East Lakeview in Desoto, MO, zip code [redacted]. I would appreciate any assistance you can offer. Thank you.