AliExpress Customer Service Issues

Hello, I purchased a bag from your store on March 7, [redacted], and paid through Paypal a total of [redacted].22€. Over 14 days ago, I was informed by customs in Frankfurt that the bag would be destroyed, and I was required to fill out and sign some paperwork. The seller mentioned he could not issue a refund through Paypal, and I should expect the refund from AliExpress within the next 10 days. Despite reaching out to the seller multiple times, I have not received a clear update on when I will receive my refund. I have been a loyal customer, as have my friends, but the unresolved refund issue has made me hesitant to make further purchases. As of April 26, [redacted], I have not received my refund. My order number is [redacted][redacted], and I can be reached at [redacted] for any updates. I anticipate a prompt resolution to this matter. Thank you, Petra A.

I purchased a camera lens on AliExpress and mistakenly confirmed the receipt while tracking my order. Although AliExpress marked it as arrived, I promptly opened a dispute stating the product had not been delivered. On April 16th, the seller contended that the item was already shipped and advised me to await its arrival. However, there has been no progress with the delivery since then. I am unable to open another dispute and despite multiple inquiries, the seller keeps insisting that the product is in transit. I have doubts about receiving the item at this point.

I placed an order on Aliexpress with Order ID: [redacted][redacted] for 4 Memory Foam Car Airplane Neck Pillows from the YiNiu Store. The total cost was $66. However, instead of the items I ordered, the seller sent me a baby mat. When I raised a dispute, the seller only offered a 50% refund without including the delivery charges, which is less than what I paid. I refused this offer and requested a full refund. Additionally, when I asked the seller to take back the incorrect item, they declined. Unfortunately, the platform seemed to side with the seller without giving me the opportunity to negotiate or contact customer support. I urgently need to reach out to the platform to rectify this mistake.

I recently opened a new account using my email address because my previous account was deactivated without explanation. Unfortunately, my new account has also been deactivated, and I am unsure why this happened. I have a shopping list ready to be paid for using my second Mastercard, which has funds available. I kindly request that my account be reactivated promptly so I can proceed with the payment for my shopping list. The email associated with this account is [redacted] My name and address are as follows: Peter J., C/O Mellemgade 14, Vojens, Denmark, DK [redacted]. You can reach me at +45 [redacted]9.

Order No: [redacted][redacted] I appreciate the assistance provided. This was my first time ordering from AliExpress. The address was submitted, but unfortunately, my city and postal code were not accepted and got altered somehow. I promptly informed the seller after placing the order that my correct postal code and city are [redacted] Rheine, Germany. However, the products have not been delivered yet. I have made plenty of online inquiries and once seemed to make progress, but I did not finalize it. The seller's contact number was unresponsive, and my crucial item has still not reached me. I am eager to resolve this matter promptly and receive my goods. Thank you from Mirco N. in Germany.

Good morning, My name is Ikenyei Jeffrey, and I encountered an issue while trying to purchase three items on April 28th. Upon entering my Payday Dollar card details for payment, an error occurred on the AliExpress app, but I was still debited. Payday confirmed the error was not on their end but with AliExpress. I am seeking assistance in resolving this matter. The items I tried to purchase were: 1) Classic Gold-Color Plated Rhinestone Copper Black Painting Men's Cufflink Wedding Suit Shirt Buttons Cufflinks 2) Brand Blue Crystal Cone Cufflinks Men Lawyer Classic Prismatic Cuff Button Designer High Quality Mens Shirt Taper Cuff Links 3) Men Bracelet Black Alloy Anchor Bracelet Multilayer Nylon Rope Chain Paracord Bracelet For Women Men Navy Style Gift SL014 I appreciate any help in resolving this issue. Thank you.

I experienced a scam from a seller who threatened me. I had to wait a considerable amount of time with no resolution. The item I received was broken, wet, damaged, and not as pictured - it was meant to be a gift for a child. Despite having a guarantee, I have not received assistance in getting my money back. I am disappointed with the service provided by both the seller and Ali Express. Additionally, I faced inappropriate behavior from the seller during our chat. This entire experience has been distressing, and I am still waiting for a replacement or refund. Can someone in Germany assist me with resolving this issue? My order number is [redacted][redacted]. I hope for a solution soon.

I recently received a damaged item from the seller and initiated a dispute. After being instructed to purchase a return label, I have done so and entered the tracking information. The Aliexpress app now indicates that I should wait for the item to reach the seller to receive a refund, but what about the reimbursement for the return label? Order number: [redacted][redacted].

I placed an order on AliExpress and received only one item out of several. The remaining items were either damaged or not delivered. I am frustrated by the inconvenience of trying to resolve this issue. I request a refund to my Cash App for the missing items. While I received the shaver, the rest of my order was unsatisfactory. This experience has been incredibly disappointing as I have encountered numerous problems with your service. I have successfully changed the address for the order, yet only one item arrived correctly. It seems there was an error with the addresses. I demand a full refund for the undelivered items. This poor experience has led me to vow never to use AliExpress again or recommend it to others. If this matter is not resolved promptly, I will share my negative experience extensively.

I purchased a dress for a special occasion, but it never arrived. I am very disappointed because I had contacted your company multiple times before the event, and each time I was assured that my order was being taken care of and would arrive on time. Unfortunately, that was not the case. If I had been given accurate information, I could have made other arrangements. Now, I have been waiting a considerable amount of time for a refund. My order number is [redacted]. I am hopeful that I will receive the reimbursement promptly and that the dress will be sent to me.

Good morning, I purchased 2 memory cards for my Canon camera from Sun disk Store at the end of October [redacted] in preparation for my trip in February. Unfortunately, neither card worked, showing a "Card error" message that I couldn't fix with my camera or computer. Despite reaching out to the seller three times for help, I received no response. After checking customer reviews, I see others have faced the same issue. I've attached my communications with the seller, seeking a refund for the 2 orders and a 0 satisfaction rating. This is the first time I've experienced such poor customer service on AliExpress. Looking forward to hearing from you.

I am reaching out regarding my order, number [redacted][redacted]. I had a dispute about the poor quality of the item and wanted to return it with a free return as stated in the auction listing. However, there was no option for a free return, so I opened a dispute. After resolving the dispute, I was given the option to return the item and have the return cost refunded by the seller, but I needed to contact them directly. The seller agreed to cover the return cost, and I have returned the item today. However, after communicating with the seller about the costs and return details, they have instructed me to request a refund for the return cost and the item cost here.

I placed order [redacted][redacted] on April 17, [redacted] for £36.76 GBP. The item was received on April 28. Unfortunately, it lacks the necessary safety approvals required for use in the UK, like branding and *CE* or *UKCA* markings for electrical safety. I contacted the supplier, TM Car Parts Store, about this issue. They questioned why I didn't inquire about the safety approvals prior to purchase. I highlighted that it's a legal requirement and that AliExpress assures all products are suitable for their intended markets. Their response directed me to open a dispute, but I am unable to locate any orders when I log in. Can anyone assist in resolving this matter? Thank you.

Hello. A week ago, I made a purchase on AliExpress for a product worth approximately 20 € with 12-day guaranteed shipping. A few days later, I bought another product valued at about 3 € without the 12-day guarantee. Recently, when attempting to track my package, I discovered that my two orders appear to have been merged. I am concerned about whether my initial order will still be delivered within 12 days. If not, I would like to inquire about the possibility of separating the packages.

Hello, I recently purchased a flashlight bracket through a platform similar to "Get Order" or Exelot. The item was valued at $6 (24 ILS), but upon delivery, I was charged an additional 88 ILS for customs clearance. The issue arose when they claimed there was a laser in the order, which was not the case. I've had multiple problems with Exelot in the past. Please ensure that my future orders are shipped exclusively through the Israel Post Office. If this cannot be guaranteed, I may have to avoid ordering from AliExpress altogether due to the complications that arise from using Exelot. Sellers have mentioned that AliExpress controls logistics and selects the shipping method. I will reject any deliveries made through "Get Order" or Exelot and prefer shipments only through the local Israel Post Office. Kindly prevent them from handling my orders moving forward.

The order number is [redacted][redacted]. I received only one item from my order and had to contact the store multiple times before they agreed to issue a refund. Unfortunately, the item I did receive is of no use to me. I intended to have two gifts for my grandchildren, but now I had to purchase alternative gifts since the seller claims it's been too long to return the item they failed to deliver. Throughout this process, I was awaiting their response. I simply wish to return the received item and receive a full refund for this entire transaction. The seller did not deliver all my goods or address my concerns, so I am seeking your assistance to resolve this matter promptly. Thank you.

Hello, I hope you are well. I'm having some issues with refunds and returns with the seller. I purchased an Android screen for my car on April 7, [redacted], and received it on April 15, [redacted]. When I tried to install the device on April 21, [redacted], it showed no signal and wasn't working properly. I contacted the seller the same day, and they asked for details about my car. Despite providing all the requested information, including a video proof after returning from vacation, the seller has not been responsive. I opened a Refund & Return case, but their initial proposal was only £66.21, which was less than 20% of what I paid for the item (£[redacted]). Despite rejecting their offer and providing more evidence, they have only offered a slightly higher amount of £66.21 again. The seller mentioned they were on vacation but has not provided any further information or assistance. I have all the chat logs and evidence ready. Any help in this matter would be greatly appreciated.

I would like to request a refund immediately. After I brought up the missing package to the seller, they accused me of already having it at home, which is completely untrue. I need that [redacted] Euros to buy suits for the children from a reputable seller. I am appalled by how helpless one can feel when a shipment from Ali Express is not sent after payment! The order in question is: [redacted][redacted].

My package was listed as delivered, but we never received it. The courier took it to our private address without permission and left it behind the garden fence where it was visible to everyone. Since we were not home, it likely got stolen. After lodging a complaint with Hermes about this negligence, the delivery lady admitted to placing it behind the fence and promised compensation. However, when I followed up with Hermes, they mentioned that the sender would handle the issue. Regrettably, by the time I contacted AliExpress, the 14-day complaint period had ended. The sender advised me to...

I need assistance with my refund request for return postage. I was told the seller would cover the return postage, but now they are refusing. I have submitted a complaint and attached the receipt, but it was deemed insufficient proof. I am now reaching out to you for help. The return costs were significant, and I shouldn't be held responsible for the seller's mistake. I have attached the letter from the seller for your reference. Please ensure I receive reimbursement for the return postage. Feedback on how to proceed would be greatly appreciated.