AliExpress Customer Service Issues

Hello, I have not yet received item [redacted][redacted]. After speaking with the post office, I was informed that the courier driver mistakenly marked my address as "Undeliverable due to 'House Empty'" resulting in the item being returned and ultimately destroyed. I have attached an email for verification purposes, and it appears they are requesting AliExpress to reach out to them for further assistance. Thank you, Kannan Thiru

I purchased a bag in March but wanted to cancel it before shipping. Unfortunately, the seller did not accept the cancellation, so I sent it back. The shipment got stuck in customs, I was charged for the product, and then the order was canceled. I am now without the bag and without the €20 it cost. I asked for a refund, which the seller agreed to, but the package never arrived. The seller claimed it was likely in customs. I am trying to get my €20 back. Thank you.

The seller has received the item back but is not refunding my money promptly. I am frustrated and concerned because they take a long time to process refunds. This experience is making me question their legitimacy. I feel their actions are unprofessional and it's unacceptable. I want my money back as soon as possible. I'm considering shopping more on Amazon where customer service is more reliable and efficient.

To whom it may concern, my name is Brunel Joseph. As an agent for over a year, I have not had any transactions, yet I have been charged $31.28 monthly by the company. Despite several attempts to contact them via phone calls, I have not received any response. I am seeking assistance to determine if the company will refund my investment fee or aid me in initiating transactions promptly. You can reach me at [redacted] or via email at [redacted]. Thank you very much.

Hello, I placed an order (Order ID: [redacted][redacted]) on March 20, [redacted]. Today is April 13, [redacted], and I have not received the item yet. After contacting the post office, I was informed that the item is being returned. I did not request a refund or return, I just want to receive the item. I live in Northern Cyprus, and the package was supposed to come from Turkey but it never arrived at my address. Thank you.

I recently purchased a wig, and my delivery number is [redacted][redacted]. Unfortunately, there was an issue with the delivery as it was sent back due to no one being home to receive it. I am concerned that it might be sent back again. I had to use my friend's address on AliExpress since I couldn't select my own, and when the package arrived, my friend, Hannah Klinger, was not there, so the neighbors were not aware. The correct address is Schleswig rennkoppel 15, and I hope the package can be sent there again, as it was the intended delivery address.

The seller shipped a product that does not match the description. Initially, I trusted him when he assured me the product would be as described. During a detailed conversation, I insisted on his commitment to accuracy. After scrutinizing the product images and decoding hidden codes, I uncovered his deceit. Despite my attempts to prevent shipment upon discovering the fraud, he proceeded with the delivery. I await the subpar product, anticipating a lengthy process of disputing with the supplier and site for a refund. These are precisely the issues I sought to evade.

I placed an order with bill of lading AE[redacted]4VN. As of April 12, there have been no updates on the order status. I reached out to the local shipping unit, JTexpress, listed on Aliexpress's tracking system, but JTexpress informed me that they do not have any information on my order. I kindly request Aliexpress to verify the order information for AE[redacted]4VN and provide the accurate bill of lading number corresponding to the local shipping company handling the order.

Hello, I am inquiring about my order under bill of lading AE[redacted]4VN. The status of the order has remained unchanged since April 12. I reached out to the local shipping unit (JTexpress) as indicated by Aliexpress's online tracking system. However, JTexpress stated they do not have any information regarding my order in their system. I kindly request Aliexpress to review the details of order AE[redacted]4VN and provide the accurate bill of lading number corresponding to the local shipping company's name for this order.

I would like to inform you that the last two orders I placed were not handled with respect. Despite requesting to stop receiving messages, I noticed you are still visiting my website. I would appreciate it if you would refrain from accessing my page, as after this issue, I have no intention of making any further purchases from your company. Kindly note that I am no longer a customer, so please cease any future attempts to contact me. Let this serve as a warning that I will not be as forgiving in the future. Gender does not matter; I will take action if this continues. Please refrain from any further contact. Thank you, Manoel.

I have not yet received my Embroidery Machine order from Ali Express for my daughter, B. Rodrigues. The company claims it was delivered on March 23, [redacted]. I contacted Royal Mail, who confirmed that the delivered item was a letterbox item, unlike the bulky £[redacted] product that requires a signature. I have been in touch with Ali Baba express since March 31, [redacted], regarding this issue. Please check my emails to [redacted] for more details. The order number is [redacted][redacted]. Thank you for your attention to this matter. Best regards, R. Rodrigues 24 Stanton Avenue, Bradville, Milton Keynes, MK13 7AP

I made a mistake by mistakenly clicking on the order as received even though the ink was missing from the packet. The order was supposed to be delivered to my family while I am traveling. My niece picked up the packet, and although she informed me that the packet was there, she has not yet sent me pictures. I assumed the ink was included in the combined package, but upon receiving the pictures today, I noticed that the ink was not included in the so-called combined package.

Hello, my tracking number indicates that my package is currently in Austria, which is far from my destination. The local post office is unable to locate my package since it should be delivered by China Post. I am unsure of what steps to take next. Mario

I purchased a shoe on AliExpress but was unhappy with the quality, so I initiated a return for a refund. As a first-time returner on the platform, I found the process confusing. The system requested a tracking number, which I mistakenly thought was from the original package. I realized later that I didn't have a return label option. I reached out to the seller for clarification, but they didn't address my concerns about the return process.

I am requesting a refund for order number [redacted][redacted]. Unfortunately, I did not receive the message asking me to contest for Solution1: No refund as my email address was blocked. By the time I regained access, it was too late to contest. I encountered several issues on the site and made a mistake regarding the sleeping bag being too large. I returned the item and followed the customer return procedure diligently to receive a refund. Thank you for your understanding and assistance.

Order number: [redacted][redacted]. I was in the process of requesting a refund, but I did not receive the message prompting me to dispute Solution 1: no refund. Due to my email being blocked, I missed the three-day deadline to contest. When I regained access to my email, it was too late to dispute. I faced various issues with the website and made errors. Eventually, I clarified the main problem: the sleeping bag was too large, so I returned it and requested a refund. I followed all the steps within the given timeframe to be eligible for a refund.

Order Number: [redacted][redacted] Address: Chez Olivier Fiat, Bort, Saint Salvadour, Corrèze, France, [redacted] Email: [redacted] I initiated a refund process and missed the email prompting me to contest "Solution1: No refund" due to my blocked email. By the time I regained access, I couldn't contest within the three-day window. Despite facing issues on the site and making errors, I later clarified that the sleeping bag was too large, prompting me to return it for a refund in a timely manner. I hope my contest can be acknowledged, and the refund can be processed. Thank you for your understanding in resolving this matter.

On February 19, [redacted], I placed an order for the "Electric branch saw" (Order: [redacted][redacted]) from the seller, Practical Tool World Store. Upon receiving the item, I discovered that one of the batteries was defective. I promptly contacted the seller on February 28th to address the issue. Despite multiple follow-ups on March 2nd, 5th, 6th, 14th, 15th, 16th, 17th, 19th, and 23rd, all I received was the same message requesting a 5-star rating in exchange for a new battery, which I have not received. I am deeply disappointed by the presence of such deceptive companies on AliExpress and have decided not to make any future purchases on the platform. I intend to caution my friends and acquaintances about the deceptive practices I encountered on AliExpress. That sums up my experience.

Hello, I returned my order the day after it arrived, and I was informed that I need to pay for the return shipping. The cost of shipping is actually higher than the item I purchased. Could you please advise me on how to proceed with returning the product I bought from Alex Express? Thank you. I can send photos of the item with the seller if needed. I also wanted to mention that I am having trouble setting the language to Italian in the customer service, it seems like I am stuck. I used to have it set to Italian before.

I bought a jacket with the order number /[redacted][redacted]/. After tracking it on the km application, I realized the last update was a month ago. The local post office confirmed it was lost, advising the seller to claim compensation. I don't have a direct link with the sender or the shipping company. Since I paid through Ali Express, a trusted platform, I prefer a speedy refund to my account. The shipping company should be responsible for the delay.