AliExpress Customer Service Issues

I am having trouble accessing my AliExpress account to track my order. I signed up using an alternate email with Apple's 'Hide my email' function, which forwards emails to my main account. However, when attempting to reset my password, I must first verify my account. The 6-digit verification code is sent to my alternate email but is not reaching my main account, preventing me from verifying and changing my password. Consequently, I am unable to log in to my account. I have already reviewed my spam and junk mail folders. How can I resolve this issue?

I purchased item [redacted][redacted], a pair of leather shoes, which are unwearable due to being produced inaccurately. I have been attempting to open a case or dispute on their website for weeks without success. I have tried contacting the seller through their system and via email with photos, but I have not received a response. Even after responding to emails from Aliexpress, I have not heard back. I also engaged in a chat with "Eva" who was unable to assist me. My main goal is to return the shoes and receive a refund. Thank you for your help.

I mistakenly ordered 2 items and the company agreed to refund me once they receive the items. I've been trying to get the shipping labels sent to my email as instructed on their website, but after repeating the process 20 times, I've received nothing. When I attempted to view the return label on their site, I encountered an error stating "xmc file appears to have no info associated with it." It's frustrating as I keep getting access denied messages preventing me from proceeding. I've been attempting this for 8 days and time is running out before the refund window closes. I feel overwhelmed by the complexity of the process and lack of assistance. I would even consider driving to Chicago to return the items in person if I had an address.

Hello, I need assistance with an order issue on AliExpress. I provided evidence and don't want the item I received because it does not match the picture. I can return the item if needed but I require a refund. I am displeased with the lack of professionalism as I haven't received a reply despite reaching out. My AliExpress account is linked to <[redacted]>. The item in question is the "57 in 1 Magnetic Precision Screwdriver Set with 54 Bits, Repair Hand Tool Kit for Electronics Watch Smart Phone Laptops PC Awaiting buyer confirmation C$21.96." I reached out to the seller before disputing the order on 21-12-[redacted], with no response. I'm unsure why I haven't been offered a refund policy after disputing the order within the timeframe. I urgently need someone to assist with this situation. Thanks, Eingy

Hello, I recently purchased two items from a seller, and they claimed to have shipped the order. However, I have not received anything yet. The shipping method listed on the app is suspiciously labeled as the "Seller's shipping method." Additionally, I am unable to open a dispute to request a refund. Could you assist me in opening a dispute regarding this issue, please? Order ID: [redacted][redacted]

Good afternoon! I made a large order, and some items have arrived while others have not. The items received include 3 Christmas kitchen towels, a bed for my dog, string lights, and window stickers. I am missing a Christmas rug and another pink bed for my dog. I would appreciate it if this could be resolved or a refund provided. I have never had issues with your service before, but I am encountering problems now. Please assist me with a solution.

Order Number: [redacted][redacted] Regrettably, the items received do not match the description. I am only able to copy up to 180GB of data before both copy programs and the operating system flag the storage device as faulty. Discovering this capacity issue only recently, I missed the deadline to file a dispute. Tests have revealed that exceeding the 180GB limit results in existing data being overwritten, leaving only the directory structure intact. In Germany, this type of behavior is considered fraudulent, yet the seller seems to operate outside of German jurisdiction.

I placed an order and requested expedited shipping from the seller but experienced delays. Despite the seller's promise of delivery by December 18th using FedEx within 7 days for an extra $87, the suit hasn't arrived even though today is December 28th. I urgently needed the suit for my wedding on December 26th, but it never arrived. I no longer want the package; I just want a full refund, including the FedEx fee paid for the expedited shipping that was not met. This situation feels like a scam to me, and I'd like a refund for both the product and the shipping fees.

Hello to the Aliexpress community. I hope everyone is well. As an occasional customer, I recently made a credit card purchase for some special items that have not arrived. I believe the amount deducted is high considering the situation. The sender used regular mail without compensation for loss or delay, which surprised me. I was not notified for pickup, and it seems the delivery was attempted but failed due to a small mailbox. The lack of communication from the pickup office is concerning. In Norway, homeownership is prioritized as an investment. However, issues like misplaced packages raise frustration. It is vital for delivery services to avoid such errors, considering not everyone can easily reach an alternate delivery address. I am using this email address temporarily, and I appreciate any assistance. Wishing everyone a great weekend.

I purchased three 800W turbines from Smaraad company on Aliexpress. However, I received one turbine with 2.8mm wires and two turbines with 2.4mm wires. Additionally, the double shaft turbines I received only have screws on one side instead of both sides. The support base that was sent to me only had two screws instead of the required four, and the screws provided were 6mm instead of 5mm as expected. I opened a dispute on Aliexpress, but it has been reset four times by an admin. I am unable to get any help from Aliexpress customer service as I am banned from live chat. I am hoping someone here can assist me with resolving these issues. Thank you and have a pleasant day!

I received the wig I ordered around December 17, [redacted], and got it on December 24, [redacted]. However, I am very dissatisfied with it. It looks nothing like the advertised picture. It was supposed to be a body wave, but it has more of a Yaki texture and a choppy/feathered look. The most disappointing part is the patches of dye in the hair instead of dyed strands. I need to return the wig for a full refund.

Hello there. I've been experiencing frequent order cancellations, which is becoming frustrating. I believe the problem may be related to the coupons I've been using, although I'm not sure why. One of my recent orders, [redacted][redacted], was closed citing "We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and try again." I find it confusing that I can't utilize a coupon provided to me by AliExpress without issues. It feels like AliExpress might be engaging in unfair practices.

I am unable to track - I have no tracking number, only an address - Gregor Kukulka [redacted] Leoben Peter-Tunner 28 Austria The order was sent in December - on the 18th. Electric stair lift - when will I receive my package?

I ordered a product from you, stating that it would be delivered by December 2nd. Even after December 15th, the product could not be delivered to me. I then wanted to know how soon my product would arrive. I was told that my product would arrive in three days. Three days later, when my product had not arrived, I contacted them again. I was informed that my product could not be delivered. They said they would refund my money in two to seven days, but after 15 days, my money has not been refunded. I have tried to contact them, but they have not responded to me. Please, help me. I do not want my money back, I want the product. Order ID: [redacted][redacted].

I'm having trouble updating my email address on my account despite following the online tutorial. When I click on the "change email address" option, it just confirms my current email address without giving me the opportunity to input a new one. There doesn't seem to be a dialog box for me to make any changes.

Hello, I purchased a fur vest on 01/12/21, delivered on 17/12/21, but I would like to return it because it does not match the description. The issue is that I can't find my account anymore. I've tried my 2 email addresses, but none of them work to reset the password. I don't understand. How can I return my order if I no longer have access to my account? Thank you in advance for your response. Best regards, Mme Rea

I need help with an issue regarding a seller called Tinashe Hair. Initially, they were cordial, however, upon receiving my order, I discovered that the hair, advertised as [redacted]% density, actually seems to be closer to [redacted]% density. Despite my attempts to address this with the seller, they have been uncooperative and unwilling to offer a refund or address my concerns about the actual density of the hair. It is evident that what I received does not match the description provided.

Hello, I'm reaching out to inform you that I made a purchase on November 23rd, which arrived in Mexico City on December 2nd. However, the package never reached me. I called the company holding the package, and they informed me that the seller had incorrectly filled out the shipping label. Due to this error, they would not deliver it to the recipient and planned to return it to the sender. I have tried to dispute this to get a refund, but I have been unsuccessful. I hope this matter can be resolved through this medium as contacting the seller has not provided a solution. My order number is [redacted][redacted].

Hello, I am reaching out regarding my recent order of the ‘Sequin Shiny Crop Top And Skirt Matching Sets Women Drawstring Long Sleeve Party 2 Piece Outfits Lady Midnight Clubwear [redacted] Hot’ (ORDER ID: [redacted][redacted]) placed on November 30, [redacted]. After being notified on December 3, [redacted], that the item was discontinued, the seller offered a full refund upon cancellation. Despite this, I have yet to receive a refund. Tracking information on December 22, [redacted], indicated that the order had been delivered, but I have not received the item or a refund. I have tried to contact the seller multiple times without success. I kindly request a prompt refund as I have already paid for a product that has not been received. Thank you for your assistance. Best, E.

Hello, I recently made a purchase of some bottles from shop[redacted]40, but unfortunately, the shop has not received the payment. The message regarding this issue is related to order number [redacted][redacted]. Dear Customer, If you are eager to expedite the process, we can offer you a refund to save time. Do you have a PayPal account? Kindly provide us with your PayPal details, and we will initiate the refund within 2 working days. To proceed, please click on the "CANCEL DISPUTE" button, as having a dispute affects our account and hinders our ability to provide refunds efficiently. Thank you for your cooperation.