Albertsons Customer Service Issues

I want to recognize Kevin Dean #[redacted] from Albertsons Corporate office for providing excellent customer service. However, I've found it difficult to commend him on the website as there is no direct option for positive feedback, only complaints. It would be beneficial for Albertsons to make this process easier online to ensure all outstanding employees like Kevin receive the recognition they deserve. It would be helpful to provide more accessible contact information for situations like this, as not everyone wants to make a complaint. I have raised this concern before and hope it can be addressed promptly.

I have been a loyal customer of Albertsons, including their pharmacy services. Unfortunately, I had a distressing experience at one of their stores where I was physically attacked by a security guard. The guard accused me of theft, humiliated me in front of other customers, and violated my personal space by aggressively emptying out my purse. Despite trying to explain my innocence, I was treated poorly and felt discriminated against. It is clear that this incident has had a lasting impact on me, as I am now experiencing physical and emotional distress. I was promised a $[redacted] gift card as an apology, but it has not been provided. I would like to have this situation resolved promptly as the loss of my wallet during the incident has caused me financial and sentimental distress. I hope to receive the promised compensation or I will have no choice but to take legal action. This entire experience has been deeply upsetting, and I believe I deserve to be treated fairly and respectfully by the store.

I visited Safeway on 5/14/[redacted] and loaded "just for U" deals onto my loyalty card. However, my receipt is dated at 12:04 am on 5/15/[redacted], missing several discounts I expected. I detailed the discrepancies to Albertsons, seeking resolution for the unaccounted deals adding up to $19.84. Despite questioning the cashier during checkout about the discounts and being assured they were applied correctly, I was denied rain checks due to the store closing. When I engaged the manager for rain checks, I was asked to return the next day. Feeling deceived and inconvenienced by the situation, I requested Albertsons to rectify the issue by reimbursing the missing funds to my loyalty or debit card used for the purchase. Albertsons claimed my shopping date was 5/15/[redacted], which I disputed, explaining I was re-directed from self-checkout to a manned counter as the store was closing. After my second email to Albertsons went unanswered, I am disappointed by the lack of response and the treatment received at Lovejoy Safeway in downtown Portland, Oregon. Sincerely, Laurie F. [redacted] N. Missouri Ave Portland, OR [redacted] email: [redacted] Loyalty card/phone: [redacted]

I witnessed a big rig driver dangerously texting and driving in the wrong lane on Lakewood Blvd in Long Beach, CA around 2:30 pm. When I contacted the Albertson’s store the driver was delivering to, the manager was unable to identify the driver but mentioned that dispatch should have that information. The driver was headed towards the Lakewood Albertsons on Del Amo and Clark. I observed him veering out of his lane and texting when we stopped at a traffic light. This was a concerning situation that I felt compelled to report. If further information is needed, please reach out to me at [redacted]. Thank you, S. Bartlett

At Safeway in Bethesda, MD, I had opted out of using Doordash over a month ago by making a note on my account, but they still used Doordash for my order recently, claiming the note was ineffective. The customer service representative advised me to contact legal. I left a message for Julie Nylander in corporate legal to address the ongoing issues with Doordash usage. The problems include inconveniences like having to assist the Dasher with multiple trips during conference calls, receiving half of my order marked as 'out of stock' to fit the Dasher's car, resulting in additional fees for reordering the missing items the next day. The ineffective opt-out process and disregard for customer preferences regarding Doordash usage are concerning. I would prefer the option to reschedule or accept early or late deliveries instead of using Doordash for large grocery orders. I am considering switching to Giant/Peapod due to these ongoing issues with Safeway's current practices. It is vital for Safeway to honor their agreements not to use Doordash for my orders, stop shorting my orders for convenience, and communicate promptly if overbooking or driver issues occur for a smoother customer experience. I hope Safeway can address these concerns promptly and improve their services. Thanks, Steve.

While shopping at the Albertsons in Ammon, ID, I discovered several expired chips on the shelf and wanted to inform a manager. When I asked a bagger for the manager, he fetched Mel, who was busy at a cash register. When I explained the issue, Mel seemed irritated. Later at the checkout, I mentioned to Mel that she appeared frustrated by my report. She responded defensively, feeling attacked, and made sarcastic comments about appreciating my efforts. It was disappointing to have this interaction with Mel during my visit.

Good morning, I am reaching out to your department because I feel I have no other options. I am a former employee who faced bullying and a toxic work environment. The store's management, including HR, ignored the bullying and sided with my superior. I was openly harassed in front of customers but received no support. Feeling pressured to quit, I ultimately resigned. Despite expressing that I didn't want to leave, I was quickly given my final paycheck and dismissed. The lack of empathy and professionalism, especially from HR, left me shocked. The staff's reaction to my departure was disheartening. I urge you to escalate this complaint to the highest level in the company for a thorough investigation. The unfair treatment I experienced has affected me and my family. I hope this matter is taken seriously and addressed promptly. Thank you for your attention to this issue.

I purchased a Green Dot card to pay a bill online, but now they are withholding my money until I sign a 45-page contract and agree to a monthly fee. To get a refund, they are requiring me to mail a copy of my bill, ID, and SS# - it feels like identity theft risk. I am frustrated as retrieving my own money shouldn't be this complicated. I have contacted various numbers, the BBB, and Green Dot, all in the hopes of getting my money back. The lack of assistance from Albertsons where I bought the card has left me feeling taken advantage of. It's disappointing that I have to go through such lengths just to access my own funds.

I purchased flowers the day before Thanksgiving. On Thanksgiving morning, I woke up to find them wilted and lifeless. I contacted Jewel because I couldn't find my receipt. Donna instructed me to come in for an exchange. Upon arrival, Donna asked me to locate the exact flowers in the floral department which I found challenging. When I couldn't find them, Greg, who didn't introduce himself as the manager, remarked that flowers need water. Feeling insulted, I explained my knowledge of plants. Greg then directed the exchange, omitting the tax charge. The experience left me feeling disrespected and discriminated against based on my appearance that day. I'm disappointed in the poor treatment and lack of basic human respect. My complaint to corporate resulted in a missed follow-up due to an oversight. This whole situation has been extremely frustrating.

On December 22, at around 3 PM, I purchased several gift cards totaling $[redacted] and some groceries at Vons store #[redacted] in Inglewood, CA. When my debit card couldn't cover the amount, I asked if using a credit card would still earn me gas points with my Vons card. The cashier, Dommonique, wasn't sure and called the manager, an African-American young lady, for clarification. She explained that I needed to register online with a specific program to link my card for credit points when using a credit card. I've previously earned points using cash or debit for gift card purchases, but was told differently this time. Despite the confusion, I used my credit card due to time constraints. The manager left, and the cashier returned, but didn't assist in bagging my groceries or help with loading. Although my experience was disappointing compared to my past visits, my gas points were still credited correctly. This deviation from their usual service standards has left me disillusioned with this Vons location after eight years of patronage.

On December 22, around 3 PM, I purchased gift cards totaling $[redacted] and groceries at Vons store #[redacted] in Inglewood, CA. My debit card didn't cover it due to the amount, and when I asked if using a credit card would earn me gas points with my Vons card, the cashier, Dommonique, was unsure and called the manager, an African-American young lady. After a confusing discussion, I learned I needed to register online to link a program to my card for credit card benefits. Despite past experiences earning gas points when buying gift cards with cash or debit, I was told I wouldn't get any with a credit card. Due to time constraints, I used my credit card. While checking the receipt later, it seemed I still got the gas points. The poor service and lack of knowledge among the staff after being a customer for over eight years is disappointing. I hope for staff training and improved customer service, including proper bagging and interactions with customers, as well as an apology from the store management.

Please ensure that Mr. Storms reads the note left on his desk last night and responds. It is important that he handles this matter personally. Some staff members at Acme Store [redacted] have displayed unprofessional behavior towards customers, such as being rude, cold, and playing mind games at the self-checkout. I kindly request that Mr. Storms contacts Michael at [redacted] regarding a sensitive issue. Additionally, please have him reach out to Mr. Kellogg at [redacted] for potential cooking demonstrations. It is crucial to treat customers with respect and avoid any unprofessional conduct. Let's address this matter promptly and professionally. -B.Lyons #[redacted]

Tonight, I had an upsetting experience at my local Albertsons when trying to purchase formula for my twin daughters. I noticed only one lane open and after waiting in line, I was directed to the customer service counter to pay with WIC. The cashier's behavior made me feel embarrassed and unwanted due to my payment method. Despite my personal struggles as a single parent and survivor of domestic violence, the lack of empathy shown was deeply hurtful. The cashier's attitude and lack of professionalism during the checkout left me feeling vulnerable and disrespected. I hope the store addresses and rectifies such discriminatory behavior to prevent others from feeling the same way in the future.

During my visit to Albertson's on Ryan St. in Lake Charles, LA today, I noticed a young employee, TJ, with his pants hanging low, which I found inappropriate. I reported this to the cashier supervisor named Bonnie, who directed me to speak with TJ directly. When I addressed the issue with TJ, he responded in a way that made me uncomfortable, giving me an unsettling glance. I raised my concerns with the store manager, who assured me that the matter would be addressed. I urge the store to review security footage to address this behavior promptly. The experience was distressing, and I hope for a swift response regarding this incident.

I am frustrated with the ongoing issues I have experienced at Albertsons where I have been a loyal customer for three years. In the past year alone, I have repeatedly been overcharged and denied sale prices. During my recent shopping trip, I was overcharged for items including dog food, deli chicken, and a melon bowl. Despite pointing out these errors at the register, the cashier was unable to resolve them on the spot. I have tried to address these overcharges over the past two weeks through calls and emails to customer service, but have received no resolution. When I visited the store, the staff seemed unaware of my previous concerns. I am disappointed with the customer service and handling of this matter, and I am seeking a refund for the total overcharge of $46.41.

I had an unpleasant experience at the store on 7th Avenue & Osborn when I tried to return Rob's phone call, as he said it would be fine. Unfortunately, I got transferred to Rob in the Deli and placed on hold rudely by the first person who answered the phone. I ended up having to involve my daughter in the call to pay a service fee, which was unusual for me. Despite all this, my groceries were not delivered to my mother's house as promised, and I never received a call back from Rob. Being an ex-employee of Albertsons Companies, I felt discriminated against and found the customer service lacking in empathy and urgency. To add to the frustration, I received a text about the delivery being on the way when it wasn't. Overall, this was the worst customer service experience I've ever had.

Regarding your recent experience with Von's home delivery service in La Jolla, CA and order number [redacted]1, I am deeply frustrated with the lack of communication and failed delivery attempt on Tuesday, 4/28. Despite multiple attempts to contact customer service and waiting hours on hold, I have been unable to get a clear answer on when my order will be delivered. The local store was unable to assist, and I have resorted to reaching out to the corporate office of Albertson's for help. I urgently need my order as I rely on the delivery service due to my current car situation. I have also encountered issues with the website forms generating blank pages. This situation has caused me a great deal of inconvenience and I am seeking a resolution as soon as possible.

Dear Nancy Keane, I hope this message finds you well. Earlier this year, in February, I reached out to you regarding the fundraiser organized by Safeway/Albertson's to support animal shelters. Given the challenges many have faced in recent times, I understand if there have been delays in processing the funds raised. I am writing to inquire if there are any updates on the distribution of these funds and whether any support will be provided to organizations such as ours, Paws Patrol. Due to the cancellation of several significant fundraisers, our expenses have been mounting, and any assistance would be greatly appreciated. Paws Patrol, Inc. [redacted] W Camino Casa Verde, #[redacted] Green Valley, AZ [redacted] or P.O. Box [redacted], GV, AZ [redacted] Phone: [redacted] Website: greenvalleypawspatrol.org President: Patti Hogan Email: [redacted] Thank you for your attention to this matter. Warm regards, Elizabeth Lyon

I recently visited Albertsons and spoke with Manager Joey about an issue during my wife's shopping trip. My wife was asked for an app when giving her phone number for rewards, thinking it was related to a phone app instead. Joey was unable to assist in rerunning the sale to apply the coupon discounts I had missed out on. Despite my weekly use of coupons and rewards, he mentioned not knowing how to redo the sale and suggested contacting corporate for further help. Throughout the store, I noticed various issues such as blocked aisles, old produce, and what seemed like preferential treatment towards employees. The long checkout lines and lack of customer service response have left me feeling dissatisfied with the store's service.

I recently visited Albertsons and requested to speak with the manager, Joey. I explained that my wife mistakenly misunderstood the mention of an AP during her purchase, assuming it was related to a phone. The cashier didn't collect her number, leading to us missing out on coupon discounts. Although I regularly use coupons and rewards from the website, Joey claimed he couldn't redo the sale and suggested contacting corporate. I observed him walking around the store without addressing various issues such as blocked aisles, expired products, and long checkout lines. The lack of customer service, unavailable staff, and unfulfilled sale promotions have left me frustrated with the overall experience. Despite my attempts to reach out via email and phone, the lack of response conveys a disregard for customer satisfaction and reflects poorly on the store's service quality and management efficiency.