AirBnB Customer Service Issues

AirBnB's recent actions of banning individuals for their political beliefs are concerning. Discrimination based on political views is unacceptable. Businesses should not be allowed to discriminate against customers for their beliefs, as it goes against the laws set in place to protect individuals from such treatment. It is essential to stand against this type of behavior and advocate for laws preventing businesses from engaging in this form of discrimination. Joining together to boycott AirBnB and urging local legislators to pass laws to address this issue is a step towards ensuring fairness and equality for all.

I recently booked accommodation through Airbnb for a few days. Unfortunately, the first host I booked with had all her rooms already booked, so I had to book with another host nearby. Upon arrival, I encountered difficulty opening the door due to an issue with the handle. The guest provided instructions, but it was still challenging. Despite the guest being on the property, they didn't assist until I contacted them multiple times. Even though the guest suggested leaving the room unlocked, I didn't feel comfortable with that. The room seemed unsuitable for guests, as it was cold and noisy being facing the road, making it hard for me to work. I reached out to the host about these issues but received no help. Additionally, the condition of the toilet was unacceptable for me as a female. I informed the host of my decision to leave and did not receive a response until after I had already departed. The host's responses appeared sarcastic, adding to the frustrating experience.

I have been unable to access my Airbnb host account due to a guest damage claim. Despite being assured it would be resolved within 48 hours, I have now been locked out for over 3 days. I am unable to attach the damage invoice to my messages to the support team while locked out. I requested a USA contact phone number, which I received from a representative. However, the phone numbers provided did not correspond to USA representatives.

Hi there, my name is Alexander. My friend Fabian and I rented our first Airbnb in Orlando, and upon arrival, we were quite disappointed. The place didn't look as nice as it did in the photos, and it was quite dirty in many areas. There were blinking lights in the bathroom, disturbing noise at night, and an unpleasant smell throughout the apartment. We were hesitant to confront the host directly about our concerns, so we mentioned needing to leave early due to a flight. We only stayed for one night and were unsatisfied, prompting our early departure. I need assistance with the host refusing a refund without having to communicate directly with them. I have taken several photos of the issues we encountered. Feel free to contact me for more details. Thanks, -Alex

I had a disappointing experience with the Airbnb I reserved for Friday night, March 17th. The place reeked of stale cigarette smoke and had a dingy, unpleasant odor. The darkness around the location I was directed to, despite the kindness of the host's brother and friendly dogs, was off-putting. I've traveled and stayed at Airbnb accommodations globally, and while I'm not overly picky, this was the first time I felt unsafe staying there. It might be more suitable for a young male smoker/backpacker, but it wasn't for me. I've decided not to leave feedback about my stay.

Good morning, I am reaching out to report an issue with our former tenant. Zoe Jennie-Lee Blanusa illegally subleased our property for 7 months without permission, leaving our villa in terrible condition. She did not pay taxes to the Indonesian government and worked without a legal permit. Zoe also removed all property reviews and pictures. I have evidence to support these claims, including pictures and a copy of our rental contract. I hope to prevent Zoe from mistreating another property in the future. Best regards, Dorothee Currently, we are facing inquiries from the tax office regarding her unauthorized subleasing.

I made a reservation for 16 guests and transferred the payment online. The booking confirmation code is HMNSFHB9QK. When I reached out to the host for key collection, they questioned the number of rooms booked. After sending a screenshot showing the 16 guests, the host informed me that only one room was reserved and asked me to cancel due to an app error. I complied but have not received a refund for over 7 days now. I would appreciate any guidance on resolving this matter.

I recently got charged for an Airbnb booking I did not make or use. I already had a booking in a different city for that day and was exploring accommodation options for another date. I inquired with the host, who is a superhost, about a possible late check-in. They ended up booking for me without my confirmation for the same day I was booked elsewhere. I quickly noticed the charge on my credit card, tried to cancel within 30 minutes, but the host only offered to change the booking date, which we couldn't do due to the missed check-in window. Despite explaining the situation to both the host and Airbnb, I am now stuck with two Airbnb bookings and Airbnb customer service is unhelpful. They suggest messaging the host, something I have already done, and are not willing to assist further, leaving me in a frustrating situation with no resolution in sight.

I recently got a new phone, and unfortunately, my friend accidentally deactivated my service. Subsequently, my new phone was stolen, leading to the loss of crucial information stored on it, including a significant $[redacted] Airbnb credit, my phone number, and email address. While I have since replaced the phone, I am struggling to recall the email linked to my Airbnb account. I retain a gift card associated with the account but lack the necessary access to the phone number or email. Urgently seeking assistance as I require access to my Airbnb account for an upcoming stay.

The host claimed the property was non-smoking, but it was filled with ashtrays and even had a towel at the door to prevent smoke from spreading in the non-smoking building. After leaving early and requesting a refund, the host sued for €[redacted] in damages. Airbnb sided with the host and awarded them €[redacted]. They consider the matter closed and will deduct the amount from my account automatically. I am inquiring about my options to resist payment.

I accidentally logged out of my account after receiving a call and now it says I have to wait 24 hours to try again due to too many attempts. I need help fixing this sooner. Can you please contact me at [redacted] or email [redacted] since I'm using my daughter's account now? Is it possible to transfer funds from my account to my daughter's? Laura-lee Schell. Please respond promptly. Thank you. Karen Schell/Douglas Schell.

Hi there! I recently went back to the Reserve page to double-check the Host's check-in time, but now I'm unable to access the Reserve page at all. An error message keeps appearing, stating, "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please refresh the page or try again." I have already tried refreshing the page, clearing my browsing history and cookies, and ensured that I am signed into the correct account. What steps should I take next to resolve this issue? Thank you.

Hello, my brother asked me to take care of his bookings on his account, but I am unable to log in to add my phone number. He is traveling and unreachable. His email address is [redacted] He gave me a code, [redacted], but it's not working. I would appreciate your assistance, especially with adding my phone number. Thank you in advance and I look forward to your response. Sincerely, Zohra Vidal

Hello, I have not received my payment yet. Initially, I selected Payoneer as the payment method, where I provided NLB Bank details that could not receive international transactions. I then changed the details to Raiffeisen Bank's Swift IBAN and successfully verified the account. With two reservations pending, I contacted customer support and explained the situation. They assured me that the payment would be processed with the third reservation. However, after that reservation, the money is still not in my account. I have contacted them multiple times in 20 days but have not received any updates or responses.

Bonjour chers membres, je suis Balla Moussa C., actuellement résident en Allemagne et je recherche un appartement. J'ai reçu une offre sur votre site, effectué une réservation et un paiement par virement bancaire hier soir sans savoir que ce n'était pas autorisé. Veuillez trouver les détails du transfert en images pour un montant de [redacted] euros. Je vous prie de prendre en charge ma demande en vérifiant sa validité.

We are hosts on AirBNB and have always received our payouts promptly, within 24 hours of guest check-ins. However, after guests checked in on April 2nd, we have yet to receive our payment. Despite contacting Superhost support, we have not received a clear explanation and have been told that another team is looking into it without the courtesy of a follow-up call. We have evidence of the guests' stay through security camera footage of their arrival and departure, including their license plate numbers. We request that AirBNB honors their payment policy and releases our funds. Our bank account information is unchanged, our ID is valid, and there have been no alterations to our account details. The outstanding amount exceeds $[redacted], and we are puzzled by the sudden delay in receiving our rightful payment.

Good day, I hope you are well. I made a booking regarding a reservation at Stylish apartments on Eden Island from March 31, [redacted], to April 2, [redacted]. The listing is for a serviced apartment on Eden Island hosted by SUNSAND Luxury Accommodation, for 4 guests. Unfortunately, despite payment being deducted from my credit card, the booking was canceled by AirBNB. The deducted amount was R14,[redacted].23. SUNSAND Luxury Accommodation, I have been trying to reach you since March 25. The apartment I booked had a water leak issue, and you notified me about the problem. You offered an alternative apartment on the second floor. Please confirm if you prefer this option or proceed with cancelling my booking. Have a nice day.

We are facing difficulties accessing the business account. When attempting to log in using the phone number, we do not receive the code required for access. The email login option is also not viable as it claims there is no account linked to the email provided. The account is under my name, Roxanne Ziegler, and the other authorized user is Liliane Vargas, who is not receiving the code for entry. This is causing frustration as we urgently need to close the calendar which is currently open. We are declining requests due to our inability to access the account. Thank you for your assistance.

I am from Namibia and have visited South Africa multiple times, using Airbnb for reservations. I typically use my South African phone number, +27 [redacted]01, and email, [redacted] However, as my South African phone is inaccessible in Namibia, receiving verification codes via SMS is problematic. When attempting to book from Namibia using my email address, the system states it already exists and does not allow me to log in. Verification codes are sent to my South African number, preventing access. I have also tried using my Namibian number, +[redacted]2, without success. Despite following all recommended steps on the website, I am locked out due to too many reset attempts. I kindly request my account to be reset to access it through my Namibian phone and email for an urgent reservation in Johannesburg, South Africa. Thank you. Mike Emmett

Hello, I am reaching out to request the unlocking of my Airbnb account, which has been inaccessible for approximately 24 hours. I have submitted all necessary information to resolve this issue and have also contacted customer support for assistance. I understand the need for security measures on the platform, but I urgently need access to my account, especially to finalize an upcoming reservation. Please unlock my account promptly. Thank you for your assistance. Best regards, B.Y. Naji AIRBNB ACCOUNT DETAILS: Username: isbillgate[at]hotmail[dot]com Phone: +[redacted]51