AirBnB Customer Service Issues

Good afternoon, I wanted to share that I've had a concerning experience with Airbnb in Portugal. I need urgent assistance to rectify the situation. On 7/3, I made advanced payments on Airbnb and received an email confirming the changes. Customer support, specifically Miguel C, informed me that I would receive 50% of the reservation value plus a 1% fee within 3 days. Despite assurances that everything was fine, I did not receive the payment after 3 days. Miguel C mentioned an error in the Airbnb app, promising a resolution that never came. After 18 days and no progress, Miguel C closed the case. When I reached out again, Aline informed me that the payment method was no longer available, contradicting previous communications. Now, I am left with commitments to pay and no payment received. I urgently request the funds for the reservations made after 7/3 due to this distressing situation. I will escalate this issue to the appropriate authorities if not resolved promptly. Thank you. - Marcos Bonetti

Hello, I am reaching out regarding a payment received by BT from AIRBNB UK LIMITED on 22/03/19. The payment amount is £[redacted].01, and the posting details are Q010 L M004 KB M004 1N. Unfortunately, we did not receive a remittance advice along with this payment, making it challenging to allocate it correctly based on our records. Could you kindly provide a breakdown or remittance advice for this payment, including the full BT account number(s) for reference? (e.g. EM[redacted]8/VP[redacted]70/GP[redacted]6/HLB123456/CNS281969) Thank you for your assistance. Best regards, K. Davies Log [redacted] BT BACS Payment Processing Team Email: [redacted] Address: DH ATE, Durham Receipting Centre, Providence Row, Claypath, Durham DH1 1RR This email may contain privileged or confidential BT information and is intended only for the named individual(s) or entity. Unauthorized copying, distribution, or use of this information is prohibited. If received in error, please notify us immediately. Thank you. British Telecommunications plc Registered office: 81 Newgate Street, London, EC1A 7AJ Registered in England no: [redacted] Please consider the environment before printing this email.

Hello, I made a significant mistake. My boyfriend, J. S. from Portugal, and I, from Croatia, frequently use Airbnb when he visits. Unfortunately, there was an issue with my phone remembering his Paypal password from a previous transaction on Airbnb. While searching for an apartment a while ago, I accidentally confirmed a reservation and was charged without intending to. This caused confusion for J. S., who received an email about the charge before I could even show him the place. I've reached out to the host, hoping they will understand and refund the money for my error. The reservation is for the 3rd of March, not immediately. This card isn't mine, and I'm unsure how this happened. Please, I'm in a difficult situation and sincerely apologize for the inconvenience. Thank you, Nikolina

Hello, I made a significant mistake. My boyfriend, J.S. from Portugal, and I, from Croatia, frequently use Airbnb, especially when he visits Croatia. Unfortunately, my phone saved his PayPal password from a previous payment. While browsing for an apartment, I unintentionally confirmed a reservation and was charged immediately without even seeing the flat. I contacted the host to explain the situation, hoping for a cancellation and refund. I deeply regret the confusion caused to J.S. Rest assured, the reservation is for the 3rd of March, not immediate. Thank you for your understanding. Best regards, Nikolina

I attempted to book an Airbnb in Eureka, California earlier today. Before check-in, the host messaged me through the Airbnb platform informing me that she wouldn't approve my stay unless I confirmed that I couldn't arrive until 8 PM. Dissatisfied with this arrangement, I opted for a different property in Eureka assuming she would cancel my reservation if I didn't respond. Later, she messaged me again indicating there would be a further delay. Having already checked into another Airbnb, I informed her of my situation. She then advised me to cancel the booking. Since it's not yet 8 PM and I've checked into an alternative listing, I kindly request a full refund to my credit card on file. This situation was unavoidable due to work commitments.

Our group of 14 adults made reservations at Khang Heritage in Thumps, Bhutan for a three-night stay in June [redacted] (from the 5th to the 7th). However, on March 27th, my husband's father became seriously ill. After tests and a CT scan, it was discovered that he has advanced cancer. We are all family members, consisting of my husband, his two sisters, their spouses, and children. It is evident that we need to cancel our trip. Even though more than 48 hours have passed since booking, the standard policy stipulates a 50% deduction. Given our exceptional circumstances, I am kindly requesting Airbnb to consider waiving this fee for us. I am willing to provide the PET CT scan report for verification purposes. Thank you. Anju Gupta

Good evening, We have a booking reference HMZ5ENKBB5 for an upcoming trip to San Francisco. Unfortunately, the super host we booked with has been labeled as a racist in their reviews. This situation has caused us a great deal of anxiety, and we feel uncomfortable staying with this host. We would like to cancel the booking, but are hesitant due to the service fee we would incur. We have not contacted the host directly, as we fear a negative interaction if a full refund is not offered. Any assistance in canceling the booking and securing a full refund would be greatly appreciated, as we are now quite anxious about staying there. Thank you for your help. Best regards, S.S. and K.R.

Hello, I have contacted customer support regarding a booking I have for Uma staying from April 27 to the 29th for 2 nights. I need to cancel the booking due to the guest being overly demanding. The guest has been asking me to arrange car bookings for their trip, which is beyond the scope of my services, but they continue to insist. I hope that Airbnb will understand my situation if I cancel, as I am usually a Superhost and have never done this before. Thank you for your help in advance. Best regards, Kelly Riches

Hello, I'm Shane Lottering, the owner of an apartment named Chenin Blannc in the Bluff Durban, South Africa. In April, I hosted 3 guests who had a satisfactory stay. I recently checked my payment details and noticed that a payment was processed on 26/03/[redacted] and could take up to 3 working days to reflect. Upon further inspection, I was advised by my bank that they couldn't assist with pending payments. Therefore, I kindly request you to verify if the funds have been returned to your account. Payoneer Payment ID: [redacted]44 Best regards, Shane Lottering

I have a reservation with Airbnb, and I used my credit card for the initial payment. Now, with the final payment pending, my credit card was renewed, making the old one invalid. Despite updating my new credit card details as the default payment method, I received a notification of payment decline. It seems altering the payment method during an ongoing reservation could be causing issues. I must settle the outstanding amount promptly to secure my reservation. Can anyone guide me on how to rectify this situation swiftly?

I initiated a booking two days ago for Cindy's one-bedroom house in Torrington, WY, priced at $30. However, I did not complete the booking as my plans were uncertain. Yesterday, when I attempted to finalize the booking, the selected date was no longer available. I'm unsure if this is due to my previous attempt or if someone else has booked the place. I've reached out to the host but have not received a response. This is time-sensitive as I need accommodation for tomorrow night. Any guidance on how to proceed would be greatly appreciated. Thank you.

I have been communicating with Mr. Peter Michael Wilcox regarding his two-bedroom apartment in Northampton. I sent a £[redacted] deposit via bank transfer, but there has been a delay due to international transfer times. Mr. Wilcox messaged me saying, "your money will return," but I am unsure what this means as I have been unable to reach him since. I am seeking clarification on whether he has canceled my booking and will be returning my deposit.

Hello, I have been searching for a rental property in the Netherlands, and I came across a listing on Marktplaas for an apartment. After contacting the owner, they provided me with a link that resembles an Airbnb page but appears different from the usual. Although I was already logged in, the link prompted me to log in again. Eventually, I proceeded with the booking by paying through a bank transfer instead of the usual card payment. While I have received standard-looking Airbnb confirmation emails, the booking does not appear in my trips. Here is the link I used for booking: [redacted]. I have communicated with the owner via email, and they haven't raised any red flags, but due to the unusual booking process compared to my previous Airbnb experiences, I just want to ensure the legitimacy of this transaction.

My reservation on Airbnb was unexpectedly canceled due to a miscommunication with my guest the week before their arrival. Although I did not initiate the cancellation, it erroneously appears on my account as my doing. I did advise the guest to seek alternative accommodation because of an error in my listing, but assured her I would still be able to host if necessary. The room was prepared for her arrival, only to discover the cancellation the day prior, incorrectly labeled as a host cancellation. Despite this, I had a lengthy phone discussion with the guest to address her concerns and confirm the room's readiness as a private space. However, the details of this conversation are not reflected in our email correspondence.

I am writing in regards to Booking Reservation Code HMAEX4YHNB dated 03/25/[redacted]. Yesterday afternoon, the host called to inform me that they are unable to continue with the reservation due to unavoidable circumstances. I kindly request assistance in processing a full refund of Rs. 4,[redacted] to the original payment account. Thank you, Debjani G. ([redacted]).

I recently made a reservation through the official Airbnb website for a 28-night stay in Perth, Australia. The host, Yolanda Gunns, provided an address at 13 Aberdeen Street. However, upon arrival on the rescheduled date, there was no sign of Yolanda and the location turned out to be an abandoned office building. Yolanda was unresponsive to my calls and messages. I have reported this incident to the police. I am disappointed by this fraudulent experience and question why Airbnb does not conduct background checks on its hosts. I urge Airbnb to take action promptly to address this issue. If not resolved, I will share my encounter on various platforms to warn others about the scam on Airbnb's official website.

Hello, I inadvertently have two Airbnb accounts linked to my email address: [redacted] The first account, created three years ago, was forgotten, and the second one was set up about a week ago. I made a booking for a room in Malta, Europe, available from tomorrow night, using the recent login on April 12th. However, upon logging in recently, I am directed to my old account based on the password confirmation number provided, which references an outdated phone number. Unfortunately, I cannot access any Airbnb messages with the property details or contact info. The Airbnb receipt number for the payment made for the Malta room is RC9NDQBX3Z. It's urgent that I obtain the phone number and address for this booking.

My daughter surprised her boyfriend for his 21st birthday in Edinburgh. She contacted your company regarding the dirty Airbnb they booked. The place had mouse traps, dirty plugs, and rubbish. They were unable to check in until 3pm, and the condition of the place ruined their stay. My daughter, a university student, had saved for this trip and feels robbed. She reached out to the host for a refund but was denied. I am pursuing this matter further with consumer protection agencies. The Airbnb, Traditional Edinburgh Apartment, needs to be inspected more regularly. The experience has been disappointing, and I hope for a resolution soon. - Mrs. H.

Hello, I recently received notice that my reservation, which is only 3 weeks away, was unexpectedly canceled, although it was booked weeks ago. My wife and I organized our entire trip around this location, including the convenience of having a kitchen, proximity to the airport, and other activities for our upcoming one year anniversary celebration. Now, with this abrupt cancellation, we are left scrambling to find alternative accommodation as there are no other affordable Airbnb options in the vicinity. This situation has the potential to negatively impact our vacation plans. While I have had positive experiences with Airbnb in the past, if we are unable to resolve this issue satisfactorily, my confidence in the platform will be seriously compromised. Kindly provide guidance on how to proceed. Confirmation code: HMQSX5W8SC Receipt ID: RC3K8XCPTD Thank you, Chuck

I had a disappointing experience with the Airbnb I booked. My host unexpectedly moved us to a different location due to unclear reasons and later informed us that he had rented the initial apartment to someone else for a higher price. Despite agreeing to vacate by 2 PM, we were delayed and planned to return by 6 PM to collect our belongings. Unfortunately, the host entered the apartment without consent, packed our belongings, and left them in trash bags when we arrived at 5 PM. Despite trying to reach them multiple times between 6 PM and 8:30 PM, we received no response. This situation left us without accommodation, and we lost valuable items. I am seeking a full refund for this unsatisfactory experience.