Affirm Customer Service Issues

I apologize for the inconvenience, but I am still waiting for my account to be refunded. I have not done anything wrong, and proaudiostar has been unhelpful as well. Despite reaching out to you multiple times, I have not received the refund. A payment is scheduled on the 17th of this month, and I have no record of it in my account. I refuse to pay for something I do not owe. It seems suspicious that other loans were refunded promptly, yet my issue remains unresolved. I have exhausted all my efforts to fix this problem. If there is any attempt to charge me unfairly, it will not go through. I hope this matter can be resolved soon as I am canceling my order. Thank you.

A few weeks ago, I received an email and then a phone call informing me that my AFFIRM payment account was overdue. This came as a surprise as I have always had automatic payment withdrawal set up from my personal Bank of America checking account. I work as a Production Coordinator/Producer at Universal Studios for over 27 years and my stable income ensures I meet my financial obligations. I use arranged credits to demonstrate my creditworthiness and improve my credit score. After the unexpected call demanding payment, I promptly resolved the issue and made the overdue payment along with the next installment. My name is Mahaleel Luster, and I can be reached at 1-([redacted])-[redacted]. I reside at 50 SE 6th Street Apartment A, Dania Beach, FL, [redacted]. There was no valid reason for the account arrangement to change from the original setup. I trust this technical error will not impact my future relationship with AFFIRM, as I intend to continue utilizing their services. I have communicated with multiple AFFIRM representatives who also agree that the change in my account arrangement was illogical. This error was not on my part. My income surpasses $[redacted],[redacted].00 annually, which can be confirmed through income documents and tax records. I sincerely hope that this technical mishap will be resolved without further issue. Thank you for your attention to this matter. Mahaleel Luster

I am encountering issues signing up for Affirm. The system claims I already have an account, which is inaccurate. After verifying my full social security number, it displayed a phone number that I do not recognize. When attempting to recover the account, it mentioned sending an email to the account's email address on file. Since I only have one email address, I have not received the verification code. I believe someone may be misusing my social security number to maintain an account. How can I verify my identity with you to resolve this matter?

Hello, I'm Sidney Clifton. I've had a few loans approved in the past, but I canceled them. One time there was a dispute, but it got resolved in my favor when I returned the order. I'm curious why I'm not getting approved for a loan now, especially since I've paid off a credit card and a Penny's card. My financial situation has improved since I was last approved for a loan, so I'm confused about the sudden change. Any explanation would be greatly appreciated. Thank you for your help. I am looking forward to being a valued customer with your company.

I need assistance determining which email address is associated with my information with Affirm to locate my confirmation code and update my mobile number. I am unsure if I have any affiliation with Affirm and have no recollection of setting up an account. It would be helpful if the confirmation process could provide hints about potential email addresses to check. How can I securely provide the necessary information for manual assistance in resolving this matter? Best, Dave

Subject: Urgent Issue with Return and Affirm Payment Good Afternoon, I returned an item to Jos A. Bank over twenty working days ago and have informed Affirm twice via phone calls not to charge my bank account. However, the payment is still pending, and I am scheduled for a withdrawal on 7/11/20. As a disabled American veteran, this situation would cause me significant hardship. I have reached out to Jos A. Bank three times, and they are awaiting Affirm's response. Here are the reference numbers for your review: - Affirm Acct. # RCZY-NAE1 - Jos A. Bank's Ref. # [redacted]1 - FedEx Tracking # [redacted]22 - My Home Phone # [redacted] I am on a limited income, and an unauthorized withdrawal by Affirm could lead to issues with my bank. I kindly request your prompt attention to this matter. Regards, Mr. Thomas K. K.

I am having trouble setting up an Affirm account to purchase EBC brake pads on Carid.com. The specific product I need is the EBC® DP71647 - Greenstuff [redacted] Series SUV Supreme Compound Front Brake Pads with SKU: [redacted]. I encountered an issue where the system claims my phone number, linked to my SS number, is invalid even after verifying it twice. This is confusing as my phone number has been validated through the verification code from an SMS. I reside in Canada and my credit is tied to my SIN. I urgently need these brakes for commuting to work, so a prompt response would be highly appreciated. Thank you. Warm regards, B.

I have been attempting to update my phone number and email address for months without success. I no longer have access to the email account I used to sign up for the site, and the phone linked to my account is no longer in my possession. Whenever I try to make these changes on the website, the verification codes are sent to unreachable contacts. Despite contacting customer service twice, the issue remains unresolved. The representative I spoke with recently promised to update my email to [redacted] to enable me to change my phone number, but the system still directs codes to the old email. I am unable to receive these codes. Kindly update my email to [redacted] and my phone number to [redacted] on your end since the website restrictions prevent me from doing so. Thank you.

I encountered an issue on the Affirm app while considering a laptop purchase from Costco, valued at approximately $[redacted]. Upon entering the store, I received a message indicating approval was not possible due to requesting too much money, notwithstanding that I had not initiated any transaction or applied for a loan. I wondered if this may be a technical error that can be resolved. I have successfully utilized Affirm for three prior transactions, all paid in advance, including two similarly priced items. I am interested in buying the laptop from Costco and am willing to use Affirm again if this issue is addressed promptly. Regrettably, the rejection occurs before I can access the store's website. Thank you, C.J.

While browsing through various stores on the Affirm app, I came across an issue when trying to shop at Costco. Despite my interest in buying a laptop priced at around $[redacted], I received a prompt indicating that I couldn't be approved as I had requested too much money. This occurred even before I had a chance to start shopping or apply for any amount. I have successfully used Affirm multiple times in the past, including on similar-priced items, all of which were paid off early. I'm unsure if this is a glitch that can be resolved, as I would like to proceed with buying the laptop from Costco. I'd appreciate any assistance in fixing this issue so I can continue using Affirm for my purchase.

I made a purchase of a living room set from One Stop Bedroom and subsequently canceled the order. However, I have yet to receive the set. Ensuring that you have processed my cancellation is crucial as a payment deadline is approaching. Despite my attempts to cancel since September 25, [redacted], 1Stop Bedroom charged me for the furniture that was backordered and not available when the transaction occurred. They are now requesting a restocking fee of $1,[redacted].18 for furniture that was backordered without my consent. I refuse to pay for furniture that is on backorder and has already been canceled. Order #[redacted] Gloria H.

I made a purchase on Amazon for a six-month plan, but encountered an issue with a virtual card not having enough balance for the transaction. Amazon ended up charging my credit card for the full amount instead of using the remaining balance on the virtual card, resulting in an extra charge of $53. The firm I transacted with mentioned a total of $[redacted] on their email, but I only had one order for $[redacted]. I am confused by this situation and would appreciate a prompt resolution from Amazon.

Hello, I am Christopher Cox. I recently applied for a discount airline ticket but was denied due to my low FICO score. When asked for the last 4 digits of my Social Security number, I want to inform you that according to Federal Law, requesting or giving out such information to an entity like Affirm Corporation is considered a felony. As Christopher James Of The House Of Cox, I am fully aware of my rights and request a response within 10 business days regarding this matter. You can reach me at [redacted] Westridge Drive, Duncan, Oklahoma, [redacted] or at [redacted]. Thank you.

I placed an order for a mini HomePod from Apple using your app in early November. It has been stuck in processing status until today when I received an email from Apple indicating a payment issue. Apple mentioned that payment hasn't been received and suggested selecting another payment method to avoid any delays. My current payment is scheduled to begin on January 2, [redacted]. However, on your app, it still shows as pending. Can you assist in ensuring the payment goes through to Apple? The Loan ID displayed is RCFO-BWWM. My name is Scott Kingsley, and you can reach me at [redacted]. Thank you.

I am experiencing difficulties getting verified to qualify for the Glowforge pay-over-time option. I am unable to receive the code via email to update my number as instructed. I have attempted multiple times without success. Can someone assist me in an easier way to determine if I am eligible to pay in installments for a Glowforge machine? I have made numerous attempts but have been unsuccessful in getting approval due to verification issues. Your guidance on resolving this matter would be greatly appreciated.

I feel frustrated by the lack of customer support contact options. It seems difficult to find a phone number or a way to speak to a representative, which I believe may not be in compliance with regulations. I currently have a modest account with your company and was hoping to apply for an additional $[redacted]. However, I made an error by entering my income instead of the loan amount, resulting in a denial. I would appreciate reconsideration with the correct information provided.

Today, I applied for a loan but couldn't finish the process as my bank, Fronteave Credit Union, was not connecting. I tried to buy a $[redacted] classic guitar from Pro Audio Star, but my loan application was denied. Last year, on December 6, [redacted], I bought a guitar from Pro Audio Star with a loan of $98.54 that was approved. I paid it off on January 5, [redacted], hoping to qualify for similar loans in the future. Due to disability, my credit suffered between [redacted] and [redacted] while I waited for my Social Security Disability hearing. However, I have had a steady income since winning the case in January [redacted] with no negative credit activity except possibly inaccuracies. I am confused why my loan was approved by Affirm in [redacted] but rejected on December 10, [redacted], unless there were errors in the information used for the decision.

Hello, I have an Affirm account and made a purchase at Neiman Marcus on November 23rd. I returned the item, and my refund was confirmed on December 5th. However, the item is still appearing on my account. I can provide proof of the return. Kindly reach out to me to inform me when this will be removed from my account. I am concerned about why it is still showing up and want to avoid paying interest or any fees for an item I have returned. Please contact me promptly, and I am ready to share any necessary information. Thank you.

I was approved for a $[redacted] spending limit at Best Buy. I made a purchase for $[redacted].49 and rounded it up to $[redacted] as requested during checkout. Even though I used the provided card number for payment, I received an email stating that the order could not be processed. Currently, there is a pending order through Affirm with Best Buy that cannot be cancelled. Attempting to reorder shows a reduced spending limit of $[redacted] due to the pending loan. I am seeking assistance to resolve this issue. Thank you.

I'm having trouble accessing my account because my old email and phone number are no longer valid. I spoke with an Affirm representative on the phone and provided my new email, [redacted], for them to update my account information. They assured me I would receive an email within 24 hours to reset my account access, but it has now been 72 hours and I have not received anything. My old email, [redacted], cannot be accessed anymore. Please update my account access email to [redacted]