Aer Lingus Customer Service Issues

Today, I attempted to book a flight from Glasgow to Cork on October 14, [redacted]. However, the process was slow, and when I tried again, I received a message stating that the booking had expired. After checking my emails and finding no confirmation, I rebooked the same flight on Expedia. Upon checking for their confirmation, I found a confirmation from Aer Lingus with reservation 23RVDN 11.56. Please arrange for a refund and cancel the initial booking. - Dorothy B.

I am scheduled to fly to Naples at 7:10 a.m. tomorrow with booking reference number 2GPXXN. I had specifically booked seats 1E, 1F, and 1G for both the outbound and return flights due to needing extra legroom because of my hip replacement. However, when I printed the boarding passes, I noticed our seats were changed to 3D and 3F. I called Aer Lingus and after being on hold for 43 minutes, I was informed that a flight rescheduling led to the seat changes. This explanation does not make sense as I should have been informed about any seat changes. I am disappointed with how I have been treated, especially considering I paid extra for specific seats due to a medical condition. I asked for a refund but was told to email for further assistance. I expect a prompt response to address this situation. Kathleen H.

I attempted to book two 20 kg bags for Scott Donaldson on the website, but the system mistakenly booked 2 bags totaling 20 kg each way. I contacted the help desk and spoke with a representative named Angeline, who was unable to assist me effectively. The manager was occupied with another issue. I was advised to book the additional 20 kg for both journeys and seek a refund from Aer Lingus later. However, I am unable to book a third bag to reach 40 kg in total as there is a limit of 2 bags per passenger. I require guidance on how to proceed. Antoinette G.电话 number is [redacted].

My 85-year-old mother recently traveled home to Ireland on flight EI118 from Washington Dulles to Dublin. Despite arriving four hours early and checking in with assistance to wait in the Business Lounge, she faced a distressing situation. While in the lounge, she was chastised and later left unattended for hours, causing her anxiety about missing the flight. When she sought help to find the gate, she was told to manage on her own. This forced her to navigate the airport alone, causing confusion and added stress. It was only at the last moment, near missing her flight, that she was finally assisted to the gate. I am deeply upset that despite booking assistance and Business Class, my mother had such a terrible experience. The lack of proper care and attention she received is completely unacceptable.

I traveled from MIA to Dublin on September 13th with Elaine Goldstein to board the Seabourn Ovation for a 14-day cruise departing on September 15th. Unfortunately, Elaine fell ill during the cruise, and we had to disembark to take her to the hospital. Our planned return flight from Dublin to Miami on or around September 28th, arranged by our travel agent, may have been canceled. Given the seriousness of Elaine's condition (embolism), we were too overwhelmed to consider our return flight at the time. I would appreciate any information regarding the status of our return flight. Thank you, Stanley Polansky.

My booking reference is 2HLPQF. My wife and I traveled from Edinburgh to Cork on September 28, [redacted], and returned on October 2, [redacted]. We included our British Airways frequent flyer club numbers in the booking. When checking our reservation online, it shows 'Avios Points Awaiting Processing'. I'm unsure if these points will be credited directly to BA. My wife also flew the same route on December 1, [redacted], returning on December 4, [redacted]. It indicates that the claim window has expired. We assumed the Avios were already added to her BA account. I contacted customer service, but the representative was unhelpful, which is disappointing. We were considering booking two business class seats to Orlando via Dublin with your airline, but after this experience, we are reconsidering our choice.

Hello, I recently flew from Dublin and bought two items from the beauty range, including the 'Instant Effects OX2 Pro Technology Deep Line Elixir.' While I'm satisfied with one of them, the 'Instant Effects Deep Line Elixir' is causing me trouble. When I got home, I discovered it either contains nothing or is broken, rendering it unusable. This product was a splurge for me, and I would like a replacement or a refund. Thank you for your attention to this issue. Mrs. C. McCarthy

I hold a Single Entry Schengen Visa and Multiple Entries Irish Visa. I am planning to travel from Pakistan to Prague with Air Arabia and then proceed to Dublin with an Aer Lingus flight. On the day of my return flight from Prague to Pakistan, I will be flying from Dublin to Prague, where I will have a few hours layover to catch my flight back to Pakistan. I am concerned that my Schengen visa will be consumed upon my return to Prague from Dublin. Given that I will not be leaving the airport and will only be transiting to catch my onward flight to Pakistan, will I encounter any issues with boarding my flight from Dublin to Prague without a valid Schengen visa?

Are there any flights available from Dublin to Faro, Portugal in November [redacted]? I have been trying to book, but there don't seem to be any flights showing up for November. It is currently October and I am hoping to plan my trip in advance. I prefer not to fly with Ryanair. Can you please let me know when the November flight schedule will be available online? Thank you for your assistance. Looking forward to your response. - Rosaleen

I am currently at Barcelona airport, trying to contact Aer Lingus for an update on my flight, which has been delayed for 2 hours. The automated phone system is not working correctly, and I am unable to get through to an agent for information. The flight is currently estimated to depart at 01:00, which is in 55 minutes, but I am unable to confirm if this is accurate. I am not upset about the delay itself, but rather the inability to communicate with someone about it. Can someone respond to each of my concerns individually, and I would like to know the seniority of the person aware of my complaint. I am simply seeking clarification and assistance during this situation.

I took the 5:20 pm flight from Washington to Dallas on Tuesday, October 22nd with my family. We paid for extended legroom seats but were not able to sit together as planned. Despite booking seats 29 A and C, next to my daughter and granddaughter, we were seated in 19 H and K without the extra legroom. I understand you plan to credit me $[redacted], but I am disappointed with this experience as I have previously enjoyed flying with Aer Lingus. Please contact me via email at [redacted] Thank you. - Celia R.

Yesterday, on the 20th of October, I was a passenger on the 5 pm Aer Lingus flight (flight number E10176) from Dublin to Heathrow. Unfortunately, I left my purse/wallet on my seat (9F). I realized this as soon as I passed through customs and immediately contacted the baggage helpline in the arrivals hall. The staff in Heathrow assured me they would check the plane after the next flight's boarding was finished. Despite my efforts, my purse was not found. I had used it during the flight, so I am certain I left it there. I am disappointed that my family reunion was affected by this mishap. The Aer Lingus supervisor at the departures check-in desk in Terminal 2, Heathrow, was unhelpful and I felt dismissed. I was not offered any assistance in following up on the lost purse. I had no money or cards for transportation and had to wait for my husband to pick me up much later. Subsequently, I had to cancel my cards.

Hello, this is Naomin Barredo. My booking reference is 2TM2AJ. While purchasing a 25kg extra baggage via your customer service from Belfast to the Philippines for my connecting flight, an error occurred. Only the route from Belfast to Heathrow was processed with the additional baggage. When I contacted support again to rectify this, they canceled the incorrect purchase but I have not yet received a refund. I am now attempting to prebook extra baggage online for my upcoming flight, but the system does not recognize my booking reference. Despite contacting customer service, I have been informed that I must now purchase any extra baggage at the airport. I initially intended to pre-purchase to reduce costs. Due to your agent's mistake, I am facing the burden of potentially paying double the amount at the airport. I kindly request immediate action to resolve this matter, allowing me the opportunity to prebook extra baggage at a lower rate. I am hopeful for a positive outcome. Thank you.

I recently booked a flight from London to Dublin and then Dublin to Philadelphia. After realizing I wanted to upgrade my seats to something more spacious, I tried to do so online but couldn't find the option. I called the customer service number listed on the website for website queries and chose option 1. Despite clearly stating my query was about seating, the representative I spoke with misunderstood twice, mentioning bags and seat assignments. Eventually, after clarifying that I already had seats but wanted to upgrade, he said I could do it during online check-in. After asking for confirmation and querying seat availability for the flight, he realized no changes could be made within 48 hours of departure. I'm disappointed by the lack of information on the website and the communication issues with customer service. I hope to receive an explanation as I'm unsure about the accuracy of the information I received, given the misunderstandings during the call.

I represent TAI and collaborate with travel insurance companies to assist passengers in need of return travel arrangements due to illness. Recently, a passenger, Mr. G Connolly, fractured his ankle and required two additional seats on his EI flight to the UK for medical reasons. The original booking locator was 2U5MPS, and TAI booked the extra seats under Locator 2ETWWS, along with wheelchair assistance and medical clearance from EI. Unfortunately, Mr. Connolly did not receive the extra seats he needed, despite our efforts. I lodged a complaint with EI in August regarding the issue, but have only received a negative response about a potential refund, specifically, a refund of taxes only, which seems incorrect as no tax was paid on the additional seats. Despite my repeated attempts to follow up, I have not received a satisfactory explanation or refund. I have sought advice from the CAA to resolve this matter and am still waiting for a resolution. The flight details in question are as follows: 13/08/19 Burgas to Dublin on EI377, with additional seat numbers [redacted] [redacted] [redacted]/[redacted].

I represent TAI and handle travel arrangements for sick passengers returning to the UK. Recently, our client, Mr G Connolly, broke his ankle on vacation and needed 2 additional seats on his flight for medical reasons. Despite booking these seats under 2ETWWS with the necessary clearance and assistance from EI, Mr. Connolly did not receive them. I lodged a complaint on 16/08/19 through your website seeking a refund and an explanation for the unfulfilled seats. Initially, I received an unsatisfactory response without any clarification. EI only offered a refund for taxes, but we were not charged tax for the extra seats per EI's instructions. The flight details are as follows: 13/08/19 Burgas to Dublin on EI377 for Mr. Gerald Connolly. Despite my efforts, my complaint is being disregarded by EI, and I have sought guidance from the CA. The lack of response and resolution from EI has left both my client and their travel insurance disappointed with the service. I kindly request a prompt response. Thank you.

I, along with other passengers, missed our connecting flight to Dulles due to a delay on a flight from LGW to Dublin. Instead of reaching Dulles at 15:35 on 04/10/19 as planned, I departed from Dublin at 16:20 to Boston and eventually arrived at Dulles around 22:00 local time. This caused me to miss being a presenter at a charity auction in Arlington, Virginia that same evening, where I also had prizes with me. Furthermore, I had an uncomfortable middle seat on my Boston flight even though I originally booked and paid for a window seat. On my return flight to Dublin, Aer Lingus had reassigned my window seat to another passenger with the same seat number. Unfortunately, this led to me missing out once again. The flights in question are: EI0231 and EI0119 on 04/10/19, and EI139 and EI0119 on 26/10/19.

Hello, I requested a flight change through chat support yesterday. The original booking reference for the trip from Cork to Lisbon on Dec 27 and return on Jan 3 was 2F8ABW, including myself, my husband, and our daughter Mariana. The change removed Mariana from the return flight, creating a new reference 22DSYW for the trip back to Cork. I'm facing two issues: 1) I can't access the original reference 2F8ABW and didn't receive an email with the new reference, can you share it with me? 2) The new reference contains Mariana's surname as Sousagallagher instead of Sousa Gallagher as per her passport. Could you confirm if this is acceptable? I appreciate your assistance. Best regards, Maria.

I had a flight scheduled from Lyon on EI553 on Friday, November 29th, which got delayed due to technical issues. A new aircraft with fewer seats arrived, so volunteers were needed to give up their seats. Reluctantly, I agreed to ensure the flight could depart. I was promised to be back in Dublin promptly. However, when checking out of my hotel the next morning, I was informed that my flight was rescheduled to 11:15 instead of the original 8:20, causing frustration as I found out early in the morning. After spending an hour on the phone with customer service, I managed to get rebooked on the 8:20 British Airways flight. I am upset as I volunteered to help Aer Lingus, only to end up having to arrange my own way back home, despite trusting everything would be handled smoothly.

I have flown from Doncaster airport to Dublin multiple times with FlyBe. I think FlyBe ran the service for your airline, which in turn was operated by Stobbart Air / Aer Aran. FlyBe no longer serves Doncaster, resulting in the withdrawal of this route. The flights I took were popular, so I assume they were profitable. I am wondering if there is a chance Aer Lingus could restart the Doncaster to Dublin route, even if it is on a smaller scale.