Aer Lingus Customer Service Issues

Reference: DUBEI61051 Dear Sir/Madam, I urgently request your prompt response to this message. I am still awaiting my delayed suitcase, which the tracing website shows arrived in Dublin on EI159 from London this afternoon, September 6. Despite no contact from your end and an unanswered inquiry via the website, I reach out via email to ask for clarification on the situation and to arrange delivery. When contacting the helpline, I was informed that assistance was not available as the baggage center was unresponsive. This matter is pressing, and I seek a swift reply. My luggage has been delayed for more than 30 hours. Your timely assistance in resolving this is greatly appreciated. Thank you for your attention to this matter. Your urgent response is highly anticipated. Yours sincerely, Tobias Theiler

I have attempted to check in online multiple times, but each time I receive an error message. Despite receiving emails prompting me to check in online, the process has been unsuccessful. I have contacted customer service twice without a resolution. I also reached out via email with no response. Conflicting information on airport check-in times has added to my frustration. This situation is not acceptable. I seek assistance for my booking with reference number 2J1672. I need to check in two individuals on the outbound and return flights. I await your prompt response. You can reach me at [redacted]

I have a flight booked from Heathrow to Dublin on September 27th, [redacted], with connecting flights from Dublin to Split. Due to the pending strike with BA, I am worried about potential flight disruptions. I may need to change my flight to September 28th or fly directly to Dublin from Split. Could you please provide information on how to change my flight dates or destinations and any associated costs, considering the circumstances are due to the issues with BA? I am Bridget Brett, and you can reach me at [redacted] I appreciate your response via email.

Today, four of us flew from Dublin to Edinburgh on EI [redacted] and unfortunately, our golf clubs were not included with our luggage. We are currently on a golf vacation and have prepaid tee times on September 10th and 11th, which are now in jeopardy due to this situation. It is truly disappointing and has greatly impacted our trip to Scotland. We specifically paid to have our golf clubs on the flight, and to not have them is beyond belief. We kindly request that our golf clubs be expedited to Murrayshall Golf Club before noon tomorrow, September 10th. The club's postcode is PH27PH. Our reference number is EDIEI [redacted]. In light of the urgency of this matter, we would appreciate a prompt response. Thank you, Linda A.

On my recent flight EI128 landing in Dublin on September 8 in the morning, I accidentally left my duty-free package above my seat, 2H in business class. I am hoping that the items were turned in and would like to make arrangements for their return. The package consisted of two boxed liquor bottles and a bottle of Canadian maple syrup, all in a clear plastic bag with clear duty-free markings for identification by the duty-free office.

Dear Sir, I am writing to inform you that we had made a booking with Aer Lingus for a flight from Geneva to Dublin scheduled for Sunday, 15/9/[redacted] (Booking Reference 2TJN6F). Unfortunately, we were unable to begin our holiday on 2/9/[redacted] due to my wife suffering a stroke. Our GP advised against flying for medical reasons. We have already paid €[redacted].01 for the fare. Could you please confirm if it is possible to obtain a refund from Aer Lingus, or if we need to file a claim with our travel insurance provider? Thank you, Maura & Joseph Malone

I took a flight from Dublin to Los Angeles on September 8, [redacted], on flight El [redacted]. During the journey, I had a meal of chicken ravioli which I enjoyed. However, about 1-2 hours later, the left side of my tongue swelled. I promptly informed a stewardess who reacted quickly, checking for a doctor on board and providing me with Benadryl. It took around 2 hours for the swelling to go down, and I appreciate the excellent care from the crew. Now, I'd like to request a list of ingredients for that meal, which also included a pasta salad, brown bread, chocolate mousse, and later, ice cream. I consumed all these items before experiencing the swelling. Thank you for your assistance with this matter.

Hello, I arrived in Leeds yesterday (17th September) on a flight from Mumbai, India via British Airways. Upon landing at London Heathrow Airport at 7:30 am, I found the boarding gates closed at 7:35 am, causing me to miss my flight to Leeds. After being redirected to Level 3 Departures, I was initially booked on a flight to Manchester departing at 8:30 pm, resulting in a 12-hour wait. Upon expressing discomfort, I was rebooked on a connecting flight to Leeds Bradford Airport via Dublin Aer Lingus, landing in Leeds at 8:30 pm. The flight numbers were EI165 from London to Dublin and EI3394 from Dublin to Leeds. Unfortunately, my luggage, with baggage receipts BA185087 and BA185133 for two suitcases, is missing. I had confirmed with a staff member in Dublin that my luggage was loaded onto the flight, but it appears to be lost. I am inquiring about a Pink large SKYBAGS hard shell suitcase with neon ribbons and a Grey small SAFARI hard shell suitcase with a passcode. Regards, N.K.

I submitted an Irregularity Report with the reference number MANEI15829. I contacted your customer service last week regarding this issue. The representative promised to email me with the relevant contact information. However, all I received was a blank PIR report with no contact numbers besides one email address, [redacted], which has not responded yet. The Manchester airport baggage claim desk provided me with the report and assured me that someone would call regarding a replacement bag to be sent to my address. Unfortunately, the phone number and email address listed on the report, 0[redacted] and [redacted] respectively, are invalid. This has left me feeling frustrated and stalled in my claim process. I am concerned about the status of my claim as my luggage was significantly damaged, and I urgently require a replacement. Thank you, Gill Ashbridge.

Dear Sir/Madam, My girlfriend and I were scheduled to fly from Malaga to Shannon on September 24, [redacted]. Unfortunately, I did not receive an email regarding online check-in prior to the flight. After locating Aer Lingus' phone number, I called to address the issue. Despite being placed on hold for over half an hour, the person I spoke to informed me that there was no flight from Malaga to Shannon on that day. However, upon checking Malaga Airport's website, we confirmed the existence of the flight and proceeded to the airport accordingly. I am very disappointed with Aer Lingus for failing to send the online check-in email and for the misinformation provided over the phone after a lengthy wait. I hope that this issue can be resolved promptly to improve our overall experience. Sincerely, David C.

Hello, I'm seeking assistance to verify the authenticity of the message I received today from Aer Lingus at [[redacted]]. Thank you in advance. B. Buxton Greetings [redacted], As we commemorated 80 years in business, it's dedicated customers like you who have truly made these years a wonderful journey! To show our gratitude, we want to fulfill your dreams in return. You have been chosen as one of the fortunate few customers to partake in our anniversary celebration. For just 10 Euros, you can acquire our exclusive anniversary voucher. This voucher enables you to book a pair of flights to a destination of your choosing! Regardless of your desired destination worldwide, our offer will get you there. To claim your voucher, please follow the instructions provided. Upon receiving your voucher, it will be valid for an entire year, allowing you ample time to decide on your travel plans. You have a limited window of 48 hours to download the voucher before the anniversary festivities conclude, so act fast!

I recently flew on flight #[redacted] from Dublin to Boston. I paid 59.98 pounds for "extra leg room seats" due to a knee injury. Despite booking seats 15 E and 15C, the seats had no extra legroom, which was uncomfortable for my injured knee. Additionally, my seat back was broken. The staff could not resolve the issue as the flight was full. I seek a full refund as I was sold seats that were not as advertised. I am disappointed with this experience and would appreciate an explanation for this error. My flight details are as follows: Flight No. [redacted], departed Dublin at 5:30 pm on Sept 28th. My confirmation code is 2QD5B2. Thank you.

On Wednesday, the 17th of September, Anna and I flew on EI [redacted] from LCY to DUB. Anna, in a wheelchair, needed assistance noted at check-in around 13:30. We were guided to the priority boarding area by 14:55. A pregnant staff member inquired about Anna boarding alone, but we requested a lift-on service. After contacting others, a male and female crew arrived with a special chair, and Anna was helped onto the plane. While I stored our belongings, Anna was seated at 13B with me standing by at the galley. Despite some lifting issues, the flight departed on time. Anna was lifted into her seat, causing her pain. The service on this trip was disappointing, especially compared to the welcoming crew in DUB on arrival. As a retired staff member, I believe this reflects poorly on Aer Lingus. From, Pat Daly

I am following up on Case Reference: [redacted], which remains unresolved. Despite Aer Lingus claiming to have processed one refund of EUR365.96 on July 21, [redacted], my Credit Card statement and Bank of Ireland confirm two refunds were issued (Aer Lingus reference 245Y7S). This discrepancy has left me €37 short. Despite my repeated attempts, Aer Lingus has not responded since August 19th, and the recent reply was identical to the previous one. I am frustrated and disappointed at the lack of communication and resolution in this matter.

I recently traveled round trip from Chicago to Ahmadabad from July 27 to Aug 14. Upon my return flight, my carry-on bag (7kg) was checked in with my two 23kg bags due to limited space on the aircraft. Unfortunately, my checked bags did not arrive with me and were only delivered after 4 days. To my dismay, the condition of my new bags was very poor. Valuable items such as watches, perfumes, and shoes were missing, and some belongings were broken despite being carefully packed. The food items inside had spoiled as well. I contacted Etihad Airways, the airline I booked with, but they directed me to file a claim with Aer Lingus, the carrier. I have all communications saved via email and a copy of the baggage claim form. Any assistance regarding reimbursement for the missing items and damaged luggage would be greatly appreciated.

I am attempting to check in for my flights departing tomorrow, Friday, October 3, from Dub to Alicante at 5:50 pm. However, the system is not allowing me to complete the check-in process. The message I am receiving states: "Oops! We couldn't check you in... We are experiencing a problem with our system. Please retry. If the error persists, please contact our Help Desk number and provide the error number. You can find our number in the 'contact us' section on the home page." I need to do this before heading to work soon. Thank you.

I spent all day yesterday trying everything possible to change my flight from Lanzarote to Dublin. As a nervous flyer, taking care of my husband, I was hoping to move our flight from the 3rd to the 6th of October at 8:05 AM, and only pay the administration fee for the change. I tried reaching out to make this change due to the Hurricane Lorenzo situation. I cannot afford the full price of over €[redacted].00 so I was hoping for a cancellation and a possibility to book for the 6th of October returning to Dublin. My email is [redacted]. Hoping for a miracle.

I am terribly disappointed with the lack of response regarding my damaged baggage. Upon landing in Leeds, I followed the staff's advice and promptly sent an email detailing the issue, but I have yet to receive any acknowledgment. The damaged baggage in question belongs to Mrs. T. Clements, on flights EI124 and EI3394 on September 2nd, with a routing of ORD/DUB/LBA. The luggage is a yellow/orange/gold upright design made of hard material. The damage includes two broken wheels, making the baggage nearly unusable after just two years of ownership. The repair cost is estimated at 50 GBP. I have the email as proof of my report, and the file reference is LBAI10860.

Hello, I am reaching out regarding my father's missing suitcase. He was traveling from Split, Croatia, to Dublin Airport with Aer Lingus on August 24, [redacted], along with two family members. Unfortunately, one of the suitcases was left behind. I have attached evidence to help identify the missing suitcase, including his passport, flight documents, and a photo of a similar suitcase. The suitcase, of a matching size but uncertain color, was checked in at Split Airport due to limited cabin space. My father, Mark Anthony Gibney, has reported the missing luggage to "we-return-it," but due to being unfamiliar with computers, he asked for my assistance. I have tried contacting Aer Lingus multiple times without success until I received this email address to send the information to. I kindly request your prompt assistance in locating the missing suitcase as it contains gifts and clothing, including a Pink Book on 'Father Jozo' for identification. You can contact me at ‪[redacted]5‬ or my mother, Mary Gibney, at ‪[redacted]9‬. The flight was booked by me, Clare Gibney, at Bumblebees Daycare Nursery Ltd. Thank you for your help. Best regards, Clare Gibney

Hello, On the 27th of September, a friend and I flew to Boston. My friend, who is a nervous flyer, had a bit of a situation on the plane due to taking a relaxer with alcohol. The flight staff gave her a verbal and written warning and took her passport details. When we flew back on October 1st, we were approached by a supervisor at the airport and asked to sign forms, even though I had not done anything wrong. I am puzzled by this and would like some clarification. Could you please look into this situation for me? I am concerned if this incident will have any impact on my future flights with Aer Lingus, as my family is planning to book flights for Christmas. Thank you for your help. Best regards, Donna W.