Aer Lingus Customer Service Issues

I recently spoke with a customer service representative to clarify some details before my upcoming trip, but unfortunately, I received incorrect information and encountered poor customer service. I requested to speak with a supervisor due to the agent's unprofessional behavior, but she refused to connect me. Despite being provided with a case number and the assurance of a callback within 48 hours, I felt frustrated with the handling of the situation. Upon reaching out to Aerlingus again, I was assisted by a different agent who was incredibly helpful and apologetic for the previous agent's mistakes. My concerns, which were not particularly complicated, revolved around confirming if I could check two car seats for my children. The whole experience was marred by the lack of professionalism displayed by the initial agent and their supervisor. I hope for a prompt response and resolution to ensure a stress-free travel experience.

Dear Customer Service Team, I am writing to inform you that my baggage was not on my flight EI-[redacted] to JFK on FEB 5th. The missing bag belongs to Graham William Nash and had the tag number EI872189. The file reference for the lost bag is JFKEI32020. I was assured by a baggage claim agent at carousel 6 that my bag would be delivered by 5 p.m. on Feb 6, but it has not arrived. Despite contacting your customer service in India multiple times, I have not received accurate updates or assistance in locating my bag. I am extremely frustrated as all my belongings are in that bag. I urge you to prioritize finding my lost baggage promptly. Sincerely, G.W. Nash

Revised: It has been eight days since the incident with my missing bag with Aer Lingus. Despite being assured my bag would be on flight EI [redacted] from Dublin to JFK, I found out it never left Dublin. Even though the flight arrived on time at JFK, my bag didn't. Aer Lingus' customer service has been unhelpful for the past three days, with numerous failed attempts to locate my bag. Despite filling out forms, contacting their customer service team via various platforms, and speaking to multiple representatives, I still have no answer. The lack of accountability and assistance from Aer Lingus regarding my lost belongings, including invaluable work, has been extremely frustrating. After reading numerous similar experiences online, it's clear that I am not alone in facing this issue. I am deeply dissatisfied with Aer Lingus and will not be booking with them again. Their negligence towards customers' personal belongings is unacceptable.

I am currently trying to locate my lost baggage with Aer Lingus. Their customer service has been unhelpful for the past three days, and despite contacting ten different individuals, no progress has been made. I have filled out all the necessary forms as instructed, spoken with various representatives on social media platforms, and called multiple times, yet my baggage remains missing. One of their representatives confirmed that my bag experienced a missed connection at Heathrow airport, but when I inquired about tracking it, they seemed unaware of the situation they had just informed me of. It is frustrating to see the lack of accountability and assistance from Aer Lingus, especially considering the personal and irreplaceable items in my lost luggage. Countless negative reviews online share similar experiences, highlighting the airline's poor handling of lost baggage and customer service. As a paying customer, I have followed all protocols and attempted to communicate effectively, but Aer Lingus's negligence and disregard for their passengers' belongings are disappointing.

I want to share the unfortunate experience my friends and I had with Aer Lingus after leaving Dublin. Despite arriving early for our flight, we were rushed by staff to the gate and had our toiletries needlessly thrown away. The Aer Lingus employee was disrespectful, treating our belongings as if they were worthless. She even made discriminatory remarks as we were the only African American passengers facing such treatment. We were left feeling upset and would like not only reimbursement for the thrown away items totaling over $[redacted] USD, but also compensation for the mistreatment and possible prejudice we encountered. The passengers affected by this incident are Hallie Alyssa Erin Barber, Taylor Dawn Cunningham, Sarah Genevieve Russell, and Cierra Nicole Ford. Our booking number is 2SJYHB, and we were on flight EI109 from Dublin to JFK on February 10, [redacted].

I am disappointed with the handling of the cancelation of my flight from New York, Kennedy Airport on July 18. I found out through an email sent to my future sister-in-law. When I contacted Aer Lingus, I was only offered a flight on July 15 or July 19, both inconvenient for our wedding plans. I am surprised they don’t have agreements with other airlines. My sister-in-law had to switch to Delta, which we couldn't do due to other connecting flights. I am dissatisfied with the lack of available options, despite seeing them on the website. I have advised others traveling to Ireland for the wedding to choose different airlines to avoid similar issues. - Barry O'Reilly

I recently booked a flight to Dublin through Expedia.ca and just realized that our return trip does not match my request for a direct flight. Due to my chronic pain, I am kindly asking if it is possible to arrange a direct flight back to Toronto to avoid traveling for fourteen hours. I am willing to pay any additional fee required for this change. Expedia.ca advised me to contact you regarding this issue. I have the email communication from them and our booking confirmation is 2BJ872. Any assistance you can provide would be greatly valued. Thank you in advance for your help.

I just landed on the last flight from Malaga to Dublin, unfortunately, we were delayed by 2 hours. The plane was not cleaned properly, with dirty seats and the seat pockets full of trash. There were no ground staff upon arrival, leading to a wait on the plane. After disembarking, we were directed onto a bus instead of the airport. My experience with Aer Lingus has been consistently disappointing, especially considering my husband's concierge card status. It is frustrating to face these issues after paying full price for a ticket. This is not an isolated incident but a common occurrence when landing in Dublin. After the bus ride, we had to walk a considerable distance to passport control. I am concerned about the declining service quality from the national airline and hope to see improvements soon.

I accidentally left my sunglasses on flight EI788, which I bought for 65 euros on board. I had placed them by seat 8F, and upon realizing I left them at baggage reclaim, I immediately approached the aer lingus help desk at the airport. Despite my swift action, they informed me the sunglasses were not found on the plane after cleaning. The proximity of the two ladies near me rules them out as the takers. It appears someone took them within that short window. I possess the receipt for the sunglasses and am disheartened by the situation. It seems unjust that they weren't returned given the circumstances. Please contact me promptly regarding this matter. Thank you. Linda O'Neill, [redacted].

I have a reservation with the reference number 2HYNN on Aer Lingus for Carol M. and Monica to travel from Washington Dulles to Dublin on June 17, [redacted], and return on June 28. Our plan is to visit Cork and Dingle. After looking into public transportation in Ireland, it seems complicated with numerous train and bus changes. I'd like to explore changing our itinerary and flights to depart from NYC to Shannon instead. I am curious about any associated fees with this change. I am aware that if the new tickets to Shannon cost more than the $1,[redacted].54 we paid for the original tickets, I will need to cover the difference in price.

I have taken 4 round trip flights with Aer Lingus in the last 5 months from the west coast of the US to Dublin. I kindly request to be credited Avios points for my flights. I have spent numerous hours on hold and speaking with agents who were not helpful. I have submitted claims on the website, but it takes weeks to receive a response, and often, they are unable to assist, stating I have contacted the wrong department. As I will be flying to Dublin frequently in the coming years, I am disappointed by the difficulty in claiming the incentives you offer and in continuing to choose your airline. On my last flight in March [redacted], I spent over $[redacted] for a ticket (earning [redacted] Avios points).I am pressed for time and frustrated with these ongoing issues. Aer Lingus, please show that you value my business. Stephen Wood Aer Lingus Booking reference: 2C6GN

I previously messaged you but forgot to mention that I cannot call as I reside in Mexico City where your office is not located. My trip is from Toronto to Berlin, and I am open to routing through Dublin or even a nearby airport like Frankfurt if it's more convenient and quicker. My reference number with WOW is 41VQPW for passengers C Chavez and M P Bustinzar.

Subject: Request for Booking Cancellation and Refund Dear Sirs, I am writing to request the cancellation of my duplicate flight booking with the reference number 2JC4JB. After making my initial booking, I received a second confirmation email with reference number 2LHUU2, resulting in me being booked twice for the same flight. I kindly ask for your assistance in cancelling the duplicate booking. Thank you for your attention to this matter. Kind regards, Augustine Hassett

Hello, my daughter, Ashley, is currently on flight EI [redacted] from Dublin to Chicago. There was an issue with her name during boarding as it was mistakenly listed as Aisling instead of Ashley. Her seat number is 41H, but upon boarding, she found Aisling McCallion in her seat, which had been double-booked. Ashley was reassigned a seat at the back of the plane. The concern is that her bag is tagged under Aisling's name, who is disembarking in Chicago, while Ashley has a connecting flight to Charlotte. I worry that Ashley's bag might be left in Chicago instead of being transferred to her connecting flight. I can provide photo evidence of the transactions, including the bag drop receipt number. Please email me promptly to address this situation as timely assistance would be greatly appreciated.

Hello, my wife and I flew from Dublin to Malaga on April 12, [redacted]. Despite my severe claustrophobia, we decided to celebrate my 65th birthday with a holiday trip. I had reserved front seats but unfortunately found out they were double booked upon boarding. We ended up seated at the back, causing me significant anxiety throughout the flight. I understand the need to fill planes, but the discomfort we experienced was unacceptable. I used to think highly of Aer Lingus for their customer service, but this experience has left me disappointed. Signed, W.F.

I would like to inform Aer Lingus that the recent change to the vegetarian meal option was not satisfactory. During my recent flights from New York starting on March 24 and returning on April 8, I had pre-ordered lacto-ovo vegetarian meals. However, I believe I was served plain vegan meals with tasteless rice, dry bread, and minimal dessert options. I ended up eating only a small bowl of fruit and a few carrot slices until the staff kindly provided a vegetarian sandwich. I am used to enjoying pasta-based meals in the past and would like to know if this new menu for lacto-ovo vegetarians will continue. If not, I may consider opting for regular meals or bringing my own food on future flights. Please provide more information about the menu options for lacto-ovo vegetarians. Thank you. M. Hart

Subject: Baggage Damage Report - Request for Assistance Dear Air Lingus representative, I am writing to inform you that my checked baggage was damaged on April 13 during my flight from Los Angeles (flight EL394) to Dublin, and on April 14 from Dublin to Hamburg (flight EL [redacted]). I have received a Property Irregularity Report File Reference number: I10119 from Hamburg airport on the same day. The Hamburg airport representative entered all the necessary details regarding the damage into the computer system. I was advised by the office employee to enter the reference number I10119 on your website, www.aerlingus.com, to inquire about the compensation. However, I couldn't locate the specific window on your website. Could you please provide guidance on how to proceed with this matter? Thank you for your attention to this issue. Warm regards, Alexander Galant Address: Kopernikusstr. 10 [redacted] Bremen Germany

Subject: Baggage Damage Report - Ref: I10119 To Air Lingus Customer Service, I recently experienced damage to my checked baggage on flights EL394 and EL144 from Los Angeles to Hamburg via Dublin on April 13 and April 14, [redacted]. I promptly filed a Property Irregularity Report at Hamburg airport and was given reference number I10119. The details of the damage were recorded by airport staff. I was advised to input this reference number on the aerlingus.com website to inquire about compensation. Regrettably, I could not locate the designated window for this purpose. Kindly provide guidance on how I can proceed with my claim. Thank you for your attention to this matter. Best regards, A.G. Kopernikusstr. 10 [redacted] Bremen Germany Email: a_gal@gmx-de

Subject: Baggage Damage Report - Need Assistance To whom it may concern, I am reaching out regarding my checked baggage that was damaged on April 13th while flying from Los Angeles to Dublin (flight EL394) and transferring to Hamburg on April 14th (flight EL144). I was given a Property Irregularity Report with the file reference number I10119 at Hamburg airport on April 14th. The details of the damage were recorded by the Hamburg airport representative. I was instructed to use this reference number on your website, www.aerlingus.com, to inquire about the compensation process, but I could not find the correct section. I would appreciate your guidance on how to proceed in this matter. Thank you for your assistance. Best regards, A. Galant Kopernikusstr. 10 [redacted] Bremen Germany [redacted]

I traveled on an Aer Lingus flight to Faro today with my parents. Unfortunately, out of our five bags, only three arrived. The two missing cases belong to Mr. and Mrs. John and Patricia Fitzpatrick. One is a pink case with shoes inside. We were on priority boarding and checked in our luggage. We reported this issue at the lost and found in Faro airport and they are investigating if the bags were left at the priority boarding or outside. We are hoping that the bags were not lost but simply left behind due to a labeling issue. The staff member had some trouble with labels, which may have led to this confusion. We are concerned about the mishap and look forward to a resolution soon. Thank you, Jane.