Aer Lingus Customer Service Issues

My husband and I had purchased tickets with Aer Lingus for a two-week vacation in Ireland departing on June 27. Due to my brother falling seriously ill, we had to change our flights last minute. Unfortunately, we were charged high change fees and had to pay twice for seats together, totaling $[redacted].24 for a 5-day trip. Upon boarding, we discovered the plane was half empty, and passengers were allowed to spread out. This experience was disappointing, and I am disheartened by the lack of customer service we received. We are unable to afford new tickets for our vacation, and I hope for a more understanding response from Aer Lingus. Our family, a group of 14, plans to visit Ireland next year but reconsider flying with Aer Lingus unless we receive a refund for the inconvenience. I am willing to provide any necessary proof of our situation. Ticket Numbers: [redacted]55-[redacted][redacted]. Thank you for your attention to this matter, Martin and Nora Dowd.

While at Dublin Airport today, I accidentally added an extra bag for 50€. Shortly after, my friend informed me he needed to stay in Dublin and required the additional bag, which I left with him in Dublin. I tried unsuccessfully to remove the extra bag through the mobile app and had to ask an Aer Lingus staff member for assistance, who removed it from the system. As a result, I ended up paying 50€ for a service I did not use as the bag stayed in Dublin. Additionally, during check-in, security confiscated some of my souvenirs, like a 100ml whiskey bottle, amounting to approximately [redacted]€ in total. I am disappointed by this experience and would like Aer Lingus to consider refunding the 50€ I paid for the unused service. The flight details are EI654 with the reference number 2PJCKJ.

Subject: Terrible Experience with Aer Lingus I booked a week-long holiday with Aer Lingus in [redacted], with a return flight from Palma Mallorca to Belfast, using wheelchair assistance due to being disabled. Despite numerous complaints to Aer Lingus since then, I have not received any response as of now in [redacted]. This ongoing neglect is unacceptable. On the return flight from Palma airport, we were asked to pay €70 for our suitcase, which was not an issue during check-in at Belfast airport. The staff in Palma were unaccommodating and even mocked our situation. This treatment of disabled passengers is disgraceful and I was deeply humiliated by their behavior. I hope for a serious improvement in Aer Lingus' customer service. I will not fly with them again. My previous experiences with other airlines, like EasyJet and Ryanair, have been far more positive. Kerri Booking reference: 2BIVXB

I would like to make changes to my flight booking again. The modification was initiated by a US Customs official and one of your representatives, altering my return from the UK originating in Orlando on the 4th of July, [redacted]. The flight is scheduled to depart Orlando at 10:45 PM and arrive in Dublin at 3:50 PM. I have already made the payment for this adjustment at the airport. I am eager to return at the earliest convenience. During the encounter, the manager present seemed to find the situation amusing which left me feeling embarrassed and humiliated. Initially, I felt that the Visa process I went through, for which I paid, was solely profit-driven. Furthermore, the limitation to stay only three months affected me as I came to the USA to care for my 90-year-old American mother. The manager of Aer Lingus was impolite, offensive, and promptly demanded $[redacted] to alter my flight details, implying that I would be sent back to Heathrow on the specified dates if the fee wasn't paid. This demand contradicted the payment and application for the ESTA Visa online, which I thought was valid for two years but was restricted to three months. The discussion between the US official and your staff member verged on inappropriate, talking about personal matters in a crude manner, making me uncomfortable given the recent tragic loss of my family due to violent crime. I am deeply disappointed with the treatment and service received and intend to voice my grievances to the press once I return to the UK.

We canceled our Aer Lingus tickets recently due to my husband's health issues. We have trip insurance through our credit card company, but they need written confirmation from the airline. Can you please confirm the cancellation details for the following tickets: Ticket [redacted][redacted] and 93 for Lawrence and Crystal Steker from O'Hare to Dublin to Rome and back. The original departure was supposed to be on Sunday, May 19. The original purchase price was $[redacted].50 each plus a seat upgrade of $[redacted].98 each. The refund we received was only for the tax which was $[redacted].50 each. Please provide the necessary details via email so I can proceed with filing a claim with my credit card company. Thank you.

Aer Lingus Website Login Issue I've been experiencing difficulties logging into the Aer Lingus app ever since I downloaded it initially. Despite setting up an account, I never received the verification code necessary for the initial login to the app. After entering my email address as my username and providing my password, the message "this email address is associated with an account that has not been verified" keeps displaying, preventing me from accessing the app. I've attempted to create a new account with different login credentials, but the use of the same email address led to the same blockage. I'm frustrated by this ongoing issue and urge Aer Lingus to address this technical problem promptly by sending the necessary verification code to resolve this inconvenience.

I have my boarding pass for a flight but the name on it is incorrect for my friend. Here are the trip details: Departure: 17 May [redacted] 07:00 DUB - 11:10 AGP Flight: Aer Lingus EI [redacted] Return: 20 May [redacted] 23:59 AGP - 01:55 +1 DUB Flight: Aer Lingus EI [redacted] Passengers: - Pauline Bunyan (Outbound journey) - Jaqui Bourke (Return journey) The boarding pass reads Jaqui Bourke, but the passport name is Jacqueline Clare Bourke and my name is Pauline Elizabeth Bunyan. Lastminute.com mentioned they might not be able to change the boarding pass by tomorrow. Can anyone assist me with this issue?

I had booked three seats to Faro for May 24th at 6.35 am, returning on May 31st at 10.20 am. The flight numbers are E1972 and E1973. My booking reference is 222XZJ. Unfortunately, one of my friends had an accident and needs to be hospitalized for an operation, causing us to cancel our travel plans. I am inquiring about the possibility of a refund for the tickets and for the two 20kg bags my friends paid extra for. The names of my friends are Ms. A. Macauley and Mrs. G. Beresford. Looking forward to your response. Maureen Dunn

I am writing on behalf of myself and two friends regarding our holiday booking to Portugal with Aer Lingus. Our travel dates were scheduled for May 24th departing to Belfast and returning on May 31st. Unfortunately, one of my friends, due to an accident, has fractured both wrists and requires immediate surgery rendering her unable to travel. We cancelled our flight through an agent who advised us to provide a doctor's letter for the refund process. I submitted the doctor's letter along with the refund request form to Aer Lingus using the flight numbers [redacted] and [redacted], booking reference 222XZJ, under the names Maureen Dunn, Gayna Beresford, and Alex Macauley. I tried contacting the given number [redacted] without success. I seek clarification on whether Aer Lingus has received our refund request and when we can expect a response. Thank you.

My partner and I were scheduled for flights EI0142 and EI0406 from Seattle to Dublin and then on to Rome on June 6-7, with booking reference 2AZ5Q2. We arrived in Seattle from Alaska at 2:30 pm, well ahead of our 7:35 flight. After a series of delays and ultimately a cancellation due to mechanical issues, we found ourselves stranded in Seattle. Despite receiving drink and meal vouchers that were later denied at the airport facilities, we were left struggling to rebook flights and secure accommodation. The Aer Lingus customer service line was unresponsive, and the airport counter was overwhelmed with frustrated passengers. We managed to arrange our own hotel for the night, but are unsure how to proceed the next day. We are hoping Aer Lingus can provide guidance on rebooking our flights or offer alternative solutions to ensure we reach Rome by June 8 for work. The lack of assistance and the challenges we faced in Seattle have left us feeling lost and in need of urgent support.

I am currently attempting to check in for my flight tomorrow from Barcelona to Dublin, and then from Dublin to Hartford, CT. However, I encountered an issue where the system is not allowing me to proceed with the check-in process. The flight originating at 11:00, but the system only allowed me to try after 14:20. Additionally, after entering my name and booking reference, I was unable to proceed further and kept getting redirected to the same page repetitively. I am currently on a cruise and do not have any alternative options to resolve this matter. The flight numbers I am trying to check in for are EI0563 and EI0131, and the passengers are Mark Stein and Linda Stein.

I am disappointed that the level of service with your airline seems to be declining. I recently flew from London City Airport on Mon 10th/6/19 at 13:30 with booking reference [2SCPXJ]. Despite paying over £[redacted], much more than other Irish airlines, I expected better treatment. Unfortunately, without pre-booking a seat, I was placed near the wings where I couldn't see out the window on both flights. This was uncomfortable, especially as a nervous flyer with epilepsy. On the return flight, I was faced with a concerning sight under the wing. I hope seat assignments are not random as this could greatly affect passengers. Additionally, the lack of a covered walkway to the plane resulted in being soaked. I wonder why we didn't fly in one of your own planes. As a loyal customer, it's disheartening to see a drop in standards. I look forward to your response. - Maura O'Donoghue

Hello, Can anyone assist me? I am looking for information about a company called Fair Plane UK. The company has contacted me regarding compensation from Aerlingus for a delayed flight. I am hesitant to provide my bank details and concerned it might be a scam. Both my daughter and I are elderly. They claim to have received £[redacted] each on our behalf. I am Ronald Duncan, and my daughter is Eileen. Thank you.

Hello, my name is Ríona. I have a holiday booked in Benalmádena from July 1st to July 11th, flying with Aer Lingus. I recently scheduled an important job interview with the ambulance service in Ireland on July 7th. This job opportunity is significant to me as it aligns with my desired career path. Therefore, I will need to return for the interview alone. Despite the inconvenience, I would like to fly back to Spain to rejoin my family after the interview, but I am facing high flight costs as a student at the age of 18. I have been a loyal Aer Lingus customer and would appreciate any accommodations, deals, or compromises for the return flight on the 7th to make this feasible for me.

I am currently in Beirut without my baggage. I traveled from Dublin via Aer Lingus on Tuesday, 2nd of July to London Heathrow on a transit flight to Beirut, Lebanon where I'm deployed for a year serving with the UN. Unfortunately, my bag did not make it to Beirut with me. In Dublin, Aer Lingus had advised me to collect and recheck my bag in Heathrow as MEA, the airline I was connecting to, did not have an agreement to transfer my bag all the way to Beirut. Despite being informed in Heathrow that my bag would arrive on a later flight from Dublin, I had to depart earlier and couldn't retrieve it. I reported the issue to Lost/Delayed Baggage in Heathrow and was given reference number LHREI20513 to track my bag. However, when checking this number on World Tracer, it showed that my bag arrived on a Luftthansa flight from Frankfurt, but it did not make it to Beirut. My green soft bag with an Irish Defence Forces symbol contains all my military uniforms and personal belongings. Despite reaching out to Aer Lingus customer service, I haven't been able to establish a direct point of contact in either Heathrow or Beirut to assist with locating my bag. Your help is greatly appreciated.

To Whom It May Concern, My husband had originally purchased seats 29A & 29C online for Flight El118 on April 23, [redacted]. However, when we received our boarding passes at the ticket counter, we were surprised to discover that our seats had been changed without our knowledge. This was particularly distressing as I am disabled and have low vision. Despite bringing it to the Flight Attendants' attention, we were unable to be seated together due to the flight being full. The entire journey to Dublin, Ireland, was extremely challenging for me because of my vision impairment. Upon landing, we visited Customer Service to express our dissatisfaction. We were advised to lodge a formal complaint, hence this email. We kindly request a refund for the tickets purchased for this leg of our trip. I have attempted to reach out multiple times, including at the Customer Service desk in Ireland. I am disappointed by the difficulty in reaching you. I urge you to contact me at your earliest convenience. Sincerely, Sharon G. M. [redacted] [redacted]

Aer Lingus has verified an error with confirmed premium seat assignments on my flights from ORD to DUB on May 14, [redacted], and DUB to ORD on May 19, [redacted], on flight EL124. Despite numerous emails and communications with Guest Services, no resolution has been reached. I have provided all requested information such as proof of ticket purchases, but the issue remains unresolved. Confirmed changes by Guest Services have not been implemented. I have interacted with Alquin, Justine, Rad, Anne, and others, as well as the Terminal 1 Manager and Assistant Manager, Michelle, on May 19. They acknowledged the error and suggested a direct refund of $[redacted] due to an Aer Lingus mistake. Urgent attention from Aer Lingus Executive Management is requested as Guest Services' responses have been inadequate.

Our flight from CMH to EWR on June 29 with United got cancelled, causing us to miss our Aer Lingus connecting flight. After a 2-day delay and $[redacted] per ticket charge from Aer Lingus to change to July 1, we lost 2 vacation days in Germany and spent an entire day in the airport. Despite the long car trips to and from the airport, we had to endure delays and minimal staff at both Dublin and Aer Lingus. Returning flights were equally chaotic. Hoping Aer Lingus resolves the airport issues by our daughter's trip on June 26. This situation has been unfair, and we hope for assistance to rectify it. Confirmation #JTG54J Confirmation #2L4RX2

I left my jacket at gate [redacted] on Flight [redacted] to Philadelphia on July 13, [redacted]. The attendant mentioned a procedure for lost property. I followed the instructions in the US, where my property was identified, and I received reference number #[redacted]. Despite emailing for delivery arrangements and not receiving a response, I was given a phone number, [redacted] 1 [redacted], to call for delivery. After multiple attempts, I was informed that it is my responsibility to arrange pick-up. I am unsure how to proceed and seek guidance as I have exhausted my options. I completed the Aer Lingus post-travel form but encountered difficulties submitting it. My jacket is at Dublin Airport, and I am unsure of the next steps. Your assistance is greatly appreciated.

Dear 2UK3WW REFERENCE, I would like to bring to your attention my recent experience with Aer Lingus. As a frequent flyer who values the importance of airline profitability, I was disappointed by a recent booking error. While planning a last-minute business trip from Belfast to London, I encountered an issue on the Aer Lingus website. Despite intending to book for the 24th and 25th, I mistakenly selected dates for the following week. This error led to an unexpected additional cost of £[redacted] to rebook my flight at short notice. I typically have a good track record with bookings and suspect a possible website or browser glitch might have been the cause. Given my loyalty to Aer Lingus and understanding of the aviation industry's challenges, I believe my case warrants consideration from customer service. Even a credit voucher for future IAG flights would be appreciated as a gesture of goodwill. I hope my feedback can be taken on board to improve the booking process for customers in the future. Sincerely, [Initials]