Adobe Systems Customer Service Issues

I am experiencing issues with my Adobe Reader DC and Adobe PDF Pack on my Dell running Windows 10. I cannot open any Adobe documents, even after re-installing Adobe Reader. This problem is urgent as I have important contracts that I need to access. I spent almost 2 hours on Chat support without resolution. I was advised to re-install Adobe Reader but it didn't work. I couldn't find any help online and I can't contact support for Adobe PDF Pack. I'm frustrated with the lack of support for the service I'm paying $[redacted].00 a year for. How can I receive assistance with this issue or request a refund for the unsatisfactory service I am receiving?

I purchased and fully paid for a one-year subscription to Adobe Acrobat DC for $[redacted] using my VISA card. Shortly after, I realized it was too overwhelming for me and called the company to cancel. The representative refused to cancel it, offering a tutorial instead. Frustrated, I called back and spoke to someone else with the same outcome. Threatening to involve my bank, they remained firm. I proceeded to contact my bank. Despite receiving emails from Adobe confirming the cancellation, I am yet to receive a refund, and the bank has not resolved the issue.

I purchased Photoshop for my iPad Pro with the specific intention of downloading a particular plugin that I believe is provided with the initial program, Painter Fx 2. Despite trying everything, including third-party sources, zips, and codes, I have been unable to access the workspace I need. I have spent the last three days attempting to figure it out, watching online tutorials and seeking advice, but to no avail. It is frustrating, as I have never encountered this issue in my 15 years with Apple. I just want someone to explain to me clearly how to do it, and I am at a loss.

Customer Support Request: CRM:[redacted][redacted] Reference Number: ADB-[redacted]6-N8S4 Issue: Launch Troubles I encountered installation difficulties with Photoshop Elements [redacted] purchased from a retail DVD. Despite multiple attempts, the program consistently crashes due to missing files upon launch. To troubleshoot, I downloaded the software from your website after uninstalling all Adobe products. Unfortunately, the issue persisted. Upon seeking assistance through customer care, a representative remotely accessed my computer, resulting in technical complications and system malfunction. As a solution, I acquired a new computer and seek guidance on whether I should attempt installing PSE [redacted] or consider switching to a different photo editing software brand. Your prompt assistance in providing a functional software solution would be greatly appreciated.

Hello, I am facing an issue with my Adobe Creative Suite 6 software. My serial number was disallowed four weeks ago, leaving me unable to use the software for my upcoming projects. When reaching out to customer service via chat, I found the process time-consuming and received no response to my previous ticket. I have a long history in graphic design and have been using Adobe software since the emergence of desktop publishing. Over the years, Adobe products have been my go-to for design work. I prefer CS6 over the subscription model due to cost and functionality reasons. Despite purchasing CS6 on eBay from diamondsoftwareltd, my serial number seems to have been disallowed unfairly. I have encountered issues with software registration before, which makes me doubt Adobe's tracking system. I would appreciate it if a senior staff member could look into my case and help resolve this matter promptly. Thank you for your assistance. Regards, D. Heagle

I signed up for an Adobe Reader trial subscription at the end of September. The next day, I canceled it as it didn't meet my needs. However, on October 1, I was charged $14.99 for the Adobe subscription that I had already canceled. After contacting customer service, I was informed that the refund would take 7-10 working days. Unfortunately, the refund never appeared in my account, and on October 2, I was charged another $14.99 by Adobe. Despite trying to call again, I got disconnected. I urgently need these charges canceled and refunded back to my account. This situation is frustrating as I followed the cancellation instructions properly. It feels like a dishonest way of making money. I no longer wish to use Adobe services. My name is Kathleen Whiteside.

I have experienced identity theft recently, where my debit and credit card details were stolen along with access to my personal bank accounts. While I was hospitalized, my wallet was lost, unbeknownst to me due to my extended stay. Upon realizing my wallet was missing after my discharge, I checked my accounts through mobile and internet banking to find unauthorized charges. I request that my affected account be closed, and the funds be refunded. As all my cards have been canceled and replaced, I will provide the new card details for the refund. I have reported this to the Federal Trade Commission (FTC) and submitted all necessary information. I possess an identity theft affidavit as well. I am grateful for any assistance you can provide in resolving this matter. Thank you. Sincerely, ~*~ Ryan J. Barlock ~*~

Dear CEO and Customer Support Team, During the summer of [redacted], I subscribed to Adobe Premiere. In the fall, I requested to cancel as I wasn't utilizing the service. Ever since the impact of COVID-19 started in March, finances have been tough. Given the circumstances, it's challenging for me to justify the $[redacted] spent on a service I barely used for a few hours since signing up 24 months ago. I haven't utilized the tools or edited any videos since [redacted]. I kindly request a refund considering the situation. I appreciate your understanding and assistance during these difficult times. Thank you, Christopher S. Mott

I'm facing payment issues with my Adobe account due to not having a GST number. My payments have been repeatedly declined, and I have been charged a fine of $29.50 eight times. I am unable to find the option to cancel my plan on the "view plan" page. I am looking for assistance in canceling the plan or deleting my account. Will deleting my Adobe account resolve this issue?

The Adobe Digital Editions (ADE) Fulfillment Server is currently experiencing issues. I am unable to successfully "checkout" an eBook from my public library due to a recurring "CONNECTION ERROR DETECTED" message, preventing Digital Editions from connecting to the fulfillment server. I am using a Windows Ten Pro system with an Intel Core i7 processor and attempting to borrow a book from the King County Library in Seattle. Despite having downloaded .epub files from the library using Adobe Digital Editions for over six years without problems (having acquired over [redacted] books during this time), this error is new to me. I have tried troubleshooting methods such as reinstalling ADE, disabling the Firewall, deactivating and reactivating my Adobe DRM key, and sought assistance from King County Library support for 90 minutes. Additionally, I attempted to access the book from a different Windows 10 system, with no changes in the outcome. Both the KCLS technician and I suspect that the Adobe service is currently offline.

I mistakenly signed up for an upgrade to my Adobe package, thinking it was a one-time fee of around £15. I never actually used the product I was billed for, assuming it was a one-off payment. However, I was surprised to see another charge of £15.17 deducted from my account. Upon trying to cancel online, I discovered there is a £75 early termination fee. The initial signup process did not clearly display the payment details, or I would not have agreed to the upgrade. I have not benefited from the service and request that the additional termination charge be waived as the enrollment process was not transparent and seems misleading.

Hello, I recently downloaded the full Adobe set which includes Ps Express, Premiere Rush, Ps Camera, and Lightroom. I'm interested in starting with Ps Express and noticed I can begin with a trial version. I would like to know how long the trial is and the cost after it ends. Is it a one-time payment or monthly? I would appreciate having all the necessary information before I start. Are the other apps also on a trial basis or are some free to use since I already downloaded them? I also have a video editing app but unsure which one. Could you provide the same details for this app? Lastly, can these apps be used on an iPhone and a MacBook Air? I'm eager to begin, so a prompt response would be great since I receive many emails daily. Thank you, greetings from Austria.

Hello, In October, I contacted Adobe to cancel my monthly Photoshop plan. The representative I spoke with offered me 3 free months extending through January if I kept my account active, which I accepted. However, while trying to cancel now, I discovered my subscription was switched to an annual plan without my knowledge. I am facing a cancellation fee, which was not disclosed originally. This experience seems misleading. I request the cancellation of my account and the removal of the fee. I am already being charged for an extra month unintentionally. Alternatively, kindly confirm the reimbursement process for this error. I await your response. Thank you, C.

I purchased the Adobe Suite last year while completing my master's degree using my student email, but I dropped out and lost access to that email. I couldn't update the software as my password didn't work, so I created a new account. I've been using free trials on the new account while saving up for the annual payment. I noticed $[redacted].87 was withdrawn from my bank account. I haven't been able to access the old email for months. Can I please get a refund? I rely on these applications for my career. I believe I paid for a year. I'm not sure why $[redacted].87 was withdrawn. I need assistance and would appreciate a refund. Best, Paolo D. [redacted]

Hi team, I have been encountering a recurring error for the past 3 days (Screenshot attached) and despite various attempts to troubleshoot, the issue persists. I have reached out to your customer care team multiple times without success and have not found any online solutions. To address this problem, I have tried a series of methods which include reinstalling Windows 10, freeing up space on the C Drive where Adobe After Effects is installed, clearing cache and temporary files, renaming certain folders, reinstalling Adobe software, adjusting settings, and testing different hardware configurations. Please resolve this issue promptly as it is hindering my work progress. If a resolution cannot be provided, I would appreciate a full refund given the lack of effective support. Time is of the essence as I am on a deadline and facing potential client implications due to this technical issue. I can be reached via email or at the provided phone number. Thank you, Yashaa Digital Designer

My name is Doris Cordell, and you can reach me at [redacted] I recently had to cancel my Adobe service due to my age-related limitations, despite my long-time love for the program. I officially cancelled last month, in February, and had all Adobe software removed by a technician. Although I don't recall the exact date in February, I acknowledge the charge for that month. However, I was charged $9.99 and $29.99 for March when Adobe was no longer on my computer. I attempted to resolve this via customer service but got disconnected multiple times. If this issue is not promptly resolved, I will involve my attorney. Although it's not a significant amount, the repeated disconnections are frustrating for a person my age.

I completed an 18-page Australian Federal Government 'CentreLink' form for Carers Support Payment online. Strangely, after filling out the form and trying to print it, I was directed to a separate form for a free trial, which I did. Days later, I experienced double vision due to a head injury, rendering me unable to handle the matter. Unfortunately, two payments for the supposed 'Free Trial' were deducted from our account. My wife, who manages our finances, noticed this issue. How can I resolve this?

I am still having trouble making phone calls with this phone. My iPhone is not allowing me to make calls smoothly. Even though it works for internet, it frequently stalls and fails to make calls. I had to open a $58 account just to attempt to resolve this issue. This service is incredibly frustrating. Despite reaching out ten times before and only receiving an offer for a tablet, I still cannot make proper calls with Q Link. I followed all the steps provided to set up the phone but to no avail. I need someone to call me directly to resolve this problem as emailing me won't be helpful.

Adobe Case ADB-[redacted]2-P7P9 I need to provide more details about my current issue regarding my credit card being charged unexpectedly. Background: I have been using Creative Cloud Apps for several years as a university teacher. During my last membership renewal, there was a mix-up with my Adobe ID details, including emails and phone numbers. After receiving a code from my university ("prepaid"), I inadvertently created a new Adobe ID using this code. Simultaneously, I was notified of a credit card charge for the renewal, which I did not intend to complete. Efforts to Correct: I tried to rectify the situation by contacting Adobe support through the chat function, but it led to an email exchange instead. As of now, my credit card has been charged, and I am seeking a resolution to reverse this payment. Actions Needed: 1. Provide emails associated with my previous Adobe ID: - [redacted] - [redacted] - [redacted] 2. Phone number: +31 6 [redacted] 25 [redacted] Request: I wish to cancel the credit card payments and use the account that was prepaid at the end of July. It seems I might have two IDs and a potential double payment issue that needs to be resolved.

I have an Adobe account that I haven't accessed in a while and I can't remember my password. To reset it, I can only verify through my phone number. However, I now live in Spain and no longer have access to my US phone number that I used when I created the account. Is there an alternative verification method available, like email or a different phone number? I need to log in to create a support ticket on the Adobe platform, but I'm unable to do so. I couldn't find a phone number to call for help. Thanks, E.