Adobe Systems Customer Service Issues

I have noticed duplicate charges on my Acrobat subscription for several months now. After contacting Adobe to investigate, they confirmed that there are no additional accounts under my name and that my credit card information matches their records. However, the amounts charged do not align with my subscription plan. Adobe advised me to contact my bank for resolution, providing me with a contact number for further escalation. Unfortunately, after a long wait on the phone, I did not receive any assistance. I requested a call back, but no one followed up. As a result, I have decided to cancel my credit card and have arranged with my bank to refund the overcharged amounts for the past three months. I am extremely disappointed with the customer service experience, reminiscent of my past issues with Westnet/iiNet. I will be canceling my subscription promptly.

I purchased the photography plan, but after being charged, I didn't get access to the product. This occurred on Sunday. I tried to place the order again, but the same issue reoccurred. I've been attempting to get a refund for the past two days with no success. I noticed there is nothing in my order history and haven't received any emails about the orders. I reached out to Adobe MENA and they have no record of my purchase. My bank requires an email from Adobe confirming the non-receipt of funds before they can proceed with the refund. I also couldn't reach the Adobe billing team. Please respond promptly.

I have been attempting to resolve an issue with Photoshop for weeks now without success. The software wouldn't function properly due to a missing component, the name of which I can no longer recall. Despite multiple attempts from various sources on the website, I could not successfully download the necessary files even after waiting for hours. Thinking a reinstall might help, as I have been a Creative Cloud subscriber for years, I followed the uninstallation instructions, although I suspect I made an error during the process. After deleting all related files and clearing the trash, I proceeded to download and install Creative Cloud multiple times, yet each attempt resulted in a frozen download. I have urgent client projects due by Friday and desperately need assistance. Your help would be greatly appreciated. Thank you, Linda

I bought Premiere Elements [redacted] for $75 but have been unable to install it. After going through the installation process and trying to open it, I keep getting a message to download from the DVD, which I have already done. Despite following all instructions online and via messages, I can't even download the trial version. I feel like I've wasted $75. My previous software stopped working, so I ordered this one. I'm frustrated and perplexed.

I bought Adobe Acrobat Pro in February [redacted]. I have it installed on two PCs, but it's not working on my notebook despite multiple attempts to open it. Even after having a PC Tech try to reinstall it, the program still won't open. I rely on Adobe Acrobat Pro for work, so it's crucial to resolve this issue. The error message saying the license is expired or not activated is incorrect. I've uninstalled and reinstalled the program multiple times before seeking help, but the Tech couldn't get it to work either. I purchased it from Best Buy with Serial # 1[redacted] 9[redacted] 9[redacted] and registered it with [redacted] Please contact me at [redacted] during Pacific Std Time business hours to arrange a remote session with an Adobe tech for a full program reinstallation.

Hello. While helping a friend who didn't have Adobe on his computer, I accidentally signed up for a trial using my credit card. I forgot to cancel it, and now I see a charge of $[redacted].74 on my account. My name is Janan LynnRabehl, and the card used is a Visa debit from Bank of Putnam County in Livingston, TN. The bank routing number is [redacted]11 and the account number is [redacted]5. I'm in urgent need of help because I'm currently overdrawn and need to take my dog to the vet. Thank you!

Dear Adobe, I am confused by the recent renewal of my plan and the significant increase in charges compared to what I was previously paying. In the summer, I attempted to cancel my Creative Cloud All Apps plan (£30.34 per month) and was offered a 3-month free extension, which would have taken me to November. I noticed that my payment method expired around the same time the deal ended. I assumed my plan would naturally lapse at that point. However, I was billed £30 for October and now £49.94 for November. I had planned to leave the plan as it has become too expensive for my needs. To my surprise, you not only renewed my plan but also switched me to a more costly one. Now, when trying to cancel, I am faced with a £[redacted].67 early cancellation fee for a plan I did not agree to. I request that you cancel my plan immediately and refund the charges for November. I appreciate your prompt attention to this matter. Best regards, V. Jacob

I am currently experiencing errors with my Adobe Creative Cloud and applications. I have a Macbook Pro [redacted] running Mojave 10.14.6. The problem started when I received a message stating "we can't verify your subscription status" when trying to open Photoshop. Despite troubleshooting steps like adjusting the date and time settings, updating both Photoshop and my Mac to Mojave, I am still unable to open my files due to the same message. Additionally, I encountered a "libraries sync error" within Creative Cloud, for which I tried various community-suggested fixes without success. It was worrisome to read an Adobe worker's comment stating that such issues are uncommon on Mac and mostly associated with Windows. As a graphic design student, using Photoshop is crucial for my work. I need a prompt solution to this problem. Your assistance is greatly appreciated.

I'm currently facing financial constraints and am unable to afford Adobe this month. I was wondering if there is any chance of being granted a trial period or a complimentary month. I understand that there is no particular reason for me to receive this favor over others, and I completely respect whatever decision is made. I truly value Adobe services and wish to keep using the apps, but for now, it's challenging for me. Any assistance would mean the world to me!

Hello, I mistakenly signed up for the wrong subscription. A few months ago, I needed access to stock images and thought I was only getting the one-month 10-image plan that would auto-cancel. However, I realize I am still being charged. I haven't used any additional images and am finding it difficult as a student to cover expenses. I am wondering if it's possible to get a refund or at least close my account.

Hello! I am currently working on creating a recorded webinar for on demand viewing using Premiere Elements 11. I have been able to integrate the slides into the video smoothly; however, I am experiencing difficulties with recording the narration. Despite having the "mute playback while recording" option selected, I can still hear the narration slightly while recording. The main issue I am facing is that the audio playback is distorted at the beginning and the entire audio track sounds like it was recorded in a tunnel. I have attempted to post about this problem on the community forum three times, but when I click on the 'Post' button, it flashes without actually posting my question. I am using the built-in Realtec microphone on my laptop for recording the narration. I have also tried using an external lapel microphone that plugs into my laptop and is recognized as a microphone by the computer. However, when it is connected, it does not record any sound at all. Although the microphone is designed for cell phones, it fits perfectly into the laptop jack. I am unsure of all the issues causing these audio problems but I am seeking advice on how to achieve clear, high-quality audio with the video recording. Any suggestions would be greatly appreciated!

I canceled my Adobe Acrobat Pro trial subscription on the same day that I signed up for the free trial. I am expecting a refund for two months of payments and the early cancellation fee. If this is not resolved, I will have to dispute the charges through PayPal. I encountered issues with the online service not functioning and becoming stuck, causing me frustration. I am eager to have my money returned promptly. Cancellation of Order Judy S. [redacted] Fri, Nov 8, 9:55 AM to PayPal Admin

I recently downloaded the latest version of Lightroom Classic 6 and backed up my files as usual. This time, however, the backup was saved as a Zip file. Now, I'm unable to get Lightroom to open the Zip backup file. The error message states, "Lightroom cannot use the catalog name 'Lightroom Catalog' because it is not writable and cannot be opened." Can someone please assist me with this issue? My Lightroom 6 serial number is 1[redacted]-5[redacted]-1[redacted].

I rarely use my Adobe Creative Cloud since I mostly edit on my phone. I recently noticed a charge on my account and realized I had forgotten about the subscription. I was surprised to learn that there is a $10 fee to cancel a service I don't use. I would like to cancel my subscription, have the $10 fee waived, and receive a refund for the yearly subscription. I appreciate your help with this. Thank you. Sincerely, Beth W.

My Adobe account was originally linked to Columbia College Chicago, where I work as an adjunct faculty and professor emeritus. While trying to update the software, I mistakenly used the wrong email address. Now, Adobe is prompting me to sign up for and pay for services under the incorrect account. I have been using these services with my [redacted] email. However, it is now mistakenly linked to my personal email, [redacted] I need this issue rectified and connected back to my original account.

I have used Adobe Photoshop on a 10-year-old iMac, but it stopped working. My new iMac runs Mojave 10.14.5, and I believe I have installed the latest version of Photoshop, which is not as user-friendly as my old CS5 version. I might have downloaded the wrong thing or I am just too used to the older software. Photoshop has been a great tool for me during my 45-year career, and I need help transitioning smoothly to the new program. I would appreciate advice on downloading the correct app or any other solution. I can provide details on the tasks I need to perform and the issues I am facing. I feel a bit overwhelmed and would appreciate guidance. Thank you, Ed D. [redacted]

My mother, who is 83 years old, seems to have been enrolled in Adobe cloud storage without her knowledge. She insists she hasn't entered any card information, which is likely true as I manage her finances. Following a card security breach last Christmas, we canceled her card and ordered a new one to safeguard her account. However, Adobe somehow obtained the new card details and has started billing her for cloud storage. Since her account was never properly set up, I tried to cancel it, only to discover they are asking for £83 to do so. I am interested to hear if anyone else has faced a similar situation. I am currently in the process of alerting the bank's fraud team to prevent further charges by Adobe before contacting them to resolve this issue.

I am frustrated to find a charge for an Adobe Stock subscription that I had previously canceled. I tried Adobe Stock but realized it wasn't suitable for me. I cannot afford to be billed $29.99 for a service I no longer want. Additionally, upon logging back into my account, I see that the subscription is still active despite my attempt to cancel it. When I tried to cancel it again, I received an error message instructing me to contact support. I kindly request the cancellation and a refund of the $29.99. I only wish to maintain my active Creative Cloud All Apps account.

I am living on a fixed income and rely on two programs, Dreamweaver and Firefox. I possess the final individual copies of both programs, Dreamweaver Studio 8. I strongly disagree with the subscription model being imposed. Currently, I am charged $30 per month, which accumulates to $[redacted] per year to continue using the products I previously purchased outright. As the subscription renews, I often face a doubling of charges, requiring me to contact customer support to rectify the issue. Unfortunately, over the weekends, it seems impossible to reach a live agent for assistance. I have been a faithful Dreamweaver user since its Macro Media days, and I am adamant about not transitioning to a different software. If there is a more efficient approach to managing this situation, I would be willing to compensate for the guidance provided.

I mistakenly ordered two copies of Photoshop [redacted], being overconfident in my technical skills. Despite being unable to download them, Adobe Systems UK's Customer Care promptly assisted me by remotely installing one copy. They assured me of a refund for the extra purchase, but unfortunately, the downloaded trial version has expired. My attempts to contact Adobe UK have been challenging due to their limited human contact policy, leaving me frustrated. I seek license details and a serial number to buy the installed trial version or a full refund for both copies to acquire a digital version elsewhere. I hope to resolve this issue without legal action, understanding my role in the situation, but may consider it if Adobe fails to respond.