Adobe Systems Customer Service Issues

In [redacted], I bought a computer that came with Windows 7 and Photoshop Elements pre-installed. After reinstalling the operating system and Photoshop Elements, I realized the version I had, Photoshop Elements 7, wasn't compatible with Windows 7. I tried downloading the trial of Photoshop Elements 8, but I can't find the serial number. Since my Photoshop Elements 7 CD isn't compatible with Windows 7, can I obtain an upgrade serial number for Photoshop Elements 8?

I’m struggling to transfer my CS3 to my new Mac. The directions advise deactivating the old computer by choosing it from the help menu, but I can't find the "deactivate" option in Photoshop, Indesign, or Dreamweaver. Additionally, I don't have the program installed on any other device. I've been attempting this for 4 hours now and feeling very frustrated. Any suggestions would be greatly appreciated.

I recently uninstalled Photoshop CS6 because it was not upgrading to the latest version, prompting an error suggesting a reinstallation. Despite following all instructions and entering the activation code, after completing the install, I keep receiving errors stating that Photoshop CS6 didn't install correctly. I've tried uninstalling, cleaning my disk, and restarting my computer, but the software still won't install properly. It's frustrating, and I'm unsure why the application is not uploading correctly.

I am using Photoshop Elements [redacted] on a Windows 10 laptop with an Intel i7 chip. I installed it from a disc and noticed that the tools are missing in Quick and Guided modes, although they work fine in Expert mode. I searched Adobe for solutions but found none. I have uninstalled and reinstalled the program, checked for Windows updates, and tried deleting and rebuilding two DB3 files as suggested by some users, but the issue persists. When I select adjustments or effects in Quick mode, the tool area goes black, while in Guided mode, it turns off-white. Interestingly, I have a two user license and installed the software on a Microsoft Surface Pro where it works perfectly. My only antivirus program is Windows Defender. I am puzzled as to what could be causing Photoshop Elements [redacted] to have this problem specifically in Quick and Guided modes. Any advice would be greatly appreciated.

I am looking to connect with a knowledgeable individual from Adobe regarding an issue I am facing. It has been frustrating dealing with customer service representatives who are unable to comprehend my concerns. I believe that for the premium prices charged by Adobe, there should be a higher standard of customer support in place. It is imperative to have well-trained personnel who are dedicated solely to Adobe's customer service. I seek clarity on the functionality of Creative Cloud Sync and shared folders. I am open to feedback and assistance but require guidance from someone proficient in these areas.

I purchased a 27-inch iMac with Lightroom 5 and CS6 installed about four years ago. Everything was running smoothly until recently when I bought and installed Lightroom 6. However, the connection between Lightroom 6 and CS6 stopped working, and I was prompted to subscribe to Photoshop CC as a rental. After trying it out, the connection worked fine. I opted not to continue with Photoshop CC, so I bought Photoshop Elements [redacted]. It worked well for about three weeks but now it's failing to link up with Lightroom, seemingly around the same time Photoshop CC subscription ended. I prefer using Lightroom 6 and CS6 as I rightfully own them and only use the programs for amateur purposes. If the issue persists, I will escalate it to the relevant authorities. - R G Clare

I believe I mistakenly downloaded a fraudulent version of an Adobe update. I'm unsure if I've successfully removed it and which components of my Adobe software are genuine. This is causing confusion regarding legitimate updates. I utilize Adobe Creative Cloud, Photoshop, Lightroom, and Acrobat Reader. I have not found clear guidance on resolving this issue through customer support. Many customers probably encounter this problem. Could you advise on a method to ensure my system is free of any malicious Adobe software? Should I consider uninstalling and then reinstalling all Adobe products for peace of mind? Are there any drawbacks to this course of action? I hesitate to access Adobe programs due to concerns over their authenticity, particularly with update notifications. I seek assurance that my system is free from counterfeit software so I can resume using Adobe products confidently. Thank you for your assistance.

I have the Adobe Creative Suite CS6 Master Collection. I need help restoring preferences on Adobe InDesign CS6. I attempted to enter User and Username information but it did not work. Kindly advise on how to locate the preferences, what is the username, and how to find it. Your guidance via email would be greatly appreciated.

I contacted about a problem with Acrobat XI Standard: Error: [redacted]:11, which suddenly arose even though it had been working fine earlier. When I reached out via chat (case # ADB-[redacted]-J8T9), I was asked for the serial number from when the software was first purchased with my Dell computer. Since Dell doesn't keep records of software serial numbers, they couldn't assist. After hours of frustration, I found a quick fix online through an Adobe download that resolved the issue in just 2 minutes. It was disappointing that remote assistance wasn't offered, which I've experienced with other software companies. This limited support experience has made it unlikely that I will consider purchasing more Adobe products in the future. Thank you for your attention to this matter. Best, W.S. [redacted]

My account is set to auto-renew, and I am having difficulty changing this setting. The online support tutorials do not match what I am seeing on my screen, making it extremely challenging to make any adjustments or cancel my subscription. I want to avoid being part of a service I cannot manage and a company that employs deceptive tactics. I have noticed that many others face the same issue globally. Once this year's subscription, which has already been paid for, ends, I would like to cancel my subscription entirely or, at the very least, disable the auto-renewal feature to have more control over my account.

I have been using Apple's Aperture software on my iMac for several years to organize my images. For editing, I relied on Photoshop Elements and I have a collection that spans over 15 years, including digital camera shots, pre-digital film negatives, and slides scanned with an Epson V700 scanner, mainly in Black & White. Recently, I switched from Photoshop Elements 11 to version 19 and started using Photoshop Organizer instead of Aperture. However, I am facing an issue where around 20% of my scanned images display a torn paper icon in Photoshop Organizer instead of a thumbnail picture, despite being viewable in Photoshop Elements Editor. I have tried various methods like using Apple Previewer to edit and save the image, but the Organizer still fails to display a thumbnail. Interestingly, when I tested the images in a blank Aperture library, they appeared perfectly fine. This makes me believe there might be an issue with Photoshop Organizer rather than corrupted images. I would appreciate any assistance with this matter. Thank you, Mr. M F Reid

I've been a long-time user of Adobe Products and have a subscription to the CC Photographer Package. However, after installing the latest updates, I've encountered login issues with Photoshop and Lightroom. Instead of accessing the programs, I'm met with a flashing white screen. Technical support informed me that this is a known issue and the temporary solution is to revert to the older versions of the software. Consequently, I'm currently using [redacted] versions while still paying for the [redacted] products. I've already contacted tech support twice regarding this problem, with CRM:[redacted][redacted] and CRM:[redacted][redacted]. Although the support team resolved the issue initially, it resurfaced after four days. This inconvenience is compelling me to consider switching to alternative software as I find it frustrating to continuously address catalog and plugin issues.

I would like to request the cancellation of my order with order number ADB[redacted]59 for Adobe PDF Pack Annual. I am facing issues with downloading the software and keep receiving messages prompting me to update my operating system for various programs within the pack like XD CC, Premiere Rush CC, and Bridge CC. My computer troubleshooter has indicated compatibility issues with Adobe Acrobat DC. These problems have also affected my ability to print IRS tax forms, causing unnecessary stress. I kindly ask for the cancellation of this subscription and would appreciate a prompt confirmation. Thank you. Gay Capers

I created a 16-page newsletter in Publisher, with 6 color pages and 10 black and white pages. After exporting to PDF, the file showed 10 b/w pages visually, but the Samsung printer treated all 16 as color, charging me for color on all pages. The blame game is happening now, with the printer pointing fingers at Publisher, Microsoft blaming the printer, and maybe Adobe conversion in the mix. I need a solution where the printer can recognize b/w from color pages. Would upgrading to Acrobat Pro help, or are there other affordable alternatives for our non-profit organization? Claudia C. [redacted]

I spent half of yesterday trying to contact customer service. I found three different phone numbers online, but they all said the line was disconnected, including the [redacted] number provided in the latest text received. I also sent 3-4 emails over a day period, but they all returned stating the mailbox was full and to try again later. I received an email days ago about my upcoming subscription renewal and I want to cancel it, just waiting for a confirmation email. I was so frustrated that I contacted my bank to stop any direct debits to my account. Please send the confirmation email. I will try calling the [redacted] number again later as it is very early in the morning here in Australia. Cheers, NI. Mobile: [redacted] [redacted] [redacted].

When I launch Lightroom on my Mac, I receive a notification from Apple prompting me to reach out to Adobe regarding the compatibility issue with the upcoming Mohave/Lightroom upgrade. Apple states that my Mac's current 32-bit Intel chip needs to be optimized to function like a 64-bit chip for seamless operation with Mohave and the new Lightroom application. I need guidance on initiating the conversion process to make the 32-bit chip compatible as a 64-bit one.

Hello, I wanted to inform Adobe that I requested to cancel my trial subscription for Adobe Acrobat Pro on February 11, [redacted], via email. Despite trying to cancel through my account, I was billed $14.99 for the month on February 18, [redacted]. Below is the email I sent on February 11, [redacted], for reference. Thank you for your assistance, Larry Meshkin

Hello. I recently installed Photoshop Elements 10 on my new MacBook Air running OS 10.14.2 (Mojave). I believe my Adobe ID and password are correct as I can log into the Adobe website successfully with them. The installation process appeared to go smoothly with all green check marks until the end when I clicked 'Done'. When I try to open the program and enter my Adobe ID and password, the loading progress bar stays black and short, causing the program not to open. I have attempted to resolve this issue by clearing the cache on my browsers (Firefox and Safari) and restarting my Mac, but the problem persists. I have noticed a flickering effect on the program's opening screen and cursor when hovering over the loading progress bar. Occasionally, I see a blue and yellow loading bar behind the black one which I believe is the correct one that should open the program. I obtained my Photoshop Elements 10 software disc as part of a promotional bundle when I purchased my Leica V-LUX40 camera. The license code came from Leica and was successfully activated. I am hopeful you can assist me in resolving this issue. I have used PSE 2.0 for years and am looking forward to using my new PSE 10 program. Thank you very much for your help. -- Tom

I need to contact Adobe to share that they are disconnected from their customer base. I used Adobe AE and PR for 8 years, paying high monthly fees. Recently, I switched to DaVinci by Blackmagic for $[redacted], a one-time fee. DaVinci is user-friendly, and their customer service is prompt. In contrast, contacting Adobe through third-party software is frustrating. Customers are leaving Adobe due to poor client handling. Adobe, please lower prices, connect with users, and address concerns to retain loyalty. Adobe, you have let me down.

Hello, Regarding Order number: ADB[redacted]91 Date Ordered: April 29, [redacted] On Friday, May 3, [redacted], I emailed Adobe at [redacted] explaining my dissatisfaction with the new Acrobat Pro DC that I installed on April 29, [redacted]. I received a Delivery Status Notification (Failure) email from [redacted] without a DO NOT REPLY instruction. Can you please provide me with a valid email address to send my concerns? To summarize, I upgraded to Adobe Acrobat Pro DC on April 29, [redacted], but found it unsuitable and reinstalled Adobe Acrobat XI Pro on May 3, [redacted], which better suits my needs. I am seeking a refund for Acrobat Pro DC. I had purchased two licenses of Adobe Acrobat XI Pro in [redacted], one for my personal laptop and one for my business laptop as I am a consulting engineer. Please refer to the email I sent on May 3, [redacted], for more details. Thank you, Michel L. 40 des Jonquilles, Trois-Rivières, (Québec) Canada G8T 8E3 Email: [redacted] Email: [redacted]