Acer Customer Service Issues

Serial number: [redacted]4 Issue: Laptop performance and battery backup I bought an ACER NITRO 5 on July 31st, [redacted], and have been facing several problems since the next day: - Fast battery draining during gaming - Unsatisfactory battery backup - Left mouse button malfunction while gaming - Heating issues Despite being advised by the Bokaro Steel City service agent to update Windows, the problems persist even after doing so. I am frustrated with the lack of proper action from the service agent. I am seeking a full refund from ACER promptly due to the ongoing issues I am experiencing with my new laptop.

Hello, I hope you're having a good day! I am a user of the Predator Triton [redacted] (PT315-51), and I'm experiencing a frustrating issue. While playing a game, a blue screen suddenly appeared with a sad face and the message "Your PC ran into an error," followed by an automatic restart. Upon rebooting, a message showed "NO BOOTABLE DEVICE," and subsequent attempts to restore or repair led to no progress. Currently, I am stuck on the startup logo without being able to proceed to Windows, causing a week-long ordeal that's quite disheartening. I'm reaching out from the Philippines seeking guidance on resolving this issue. Appreciate any advice you can provide. Thank you for your help.

I require assistance to log in to my laptop. I am frustrated by the password requirement to even turn on the device. The instructions were discarded along with the packaging when the laptop was gifted to me. I am unable to find a real person to assist me or provide duplicate instructions. At 70 years old, I struggle with computers and urgently need help. It is disheartening to be disconnected when attempting to reach customer support.

Hello, I have experienced multiple issues with my Acer Spin 3 laptop. Here are the details: I purchased an Acer Spin 3 about a year and a half ago. Six months ago, the top screen split into two parts without any physical damage. Despite not being able to prove that I was not responsible, the warranty did not cover the repair cost. I sent my Acer Spin 3 with the split screen to the repair center and paid [redacted] euros for the repairs. When I received the laptop back after a month, the top screen was fixed but with some cracks. However, a new issue arose as the camera was not functioning. After attempting various fixes without success, I had to send it back to Germany for repairs (I live in Finland). Upon its return, the computer's settings were a mix of French and Finnish, prompting a reset which fails to progress past 1%. Despite requesting alternatives from Acer Finland, I was informed that sending the laptop to Germany for the third time is the only option. I am hoping for a different resolution and would appreciate any assistance your team can provide. Thank you.

I purchased an Acer Nitro 5 laptop about 13-14 months ago. It is running Windows version [redacted] and has been consuming data rapidly despite my efforts to conserve it by disabling Windows updates, using a metered connection, and disabling background apps. This problem has been occurring over the last 10-15 days. I am seeking assistance to address this data drainage issue as I am uncertain where the data is being used. I am concerned that attempting a Windows update may fail due to this data consumption. Although my laptop is primarily for gaming, I have not played any games on it yet nor downloaded any. If reinstalling Windows is a potential solution, please advise me on the process. I am currently feeling overwhelmed and unsure about how to proceed.

Hello, I recently bought a second-hand XZ271 27" curved gaming monitor, so I know it's not covered under warranty. After about four days of use while playing a video game, the screen suddenly started fading fast, and multicolored lines appeared. I unplugged it for a few hours, but when I turned it back on, the entire screen was covered in a glowing white mess. This issue happens both with my laptop and PS4. After searching online, it seems like the monitor's controller board might be the cause. Unfortunately, I can't afford to purchase a new monitor right now, so any assistance in repairing this one would be greatly appreciated. Thank you for your help. Best regards, Beck

I have been attempting to arrange repairs for my Acer Aspire laptop for over three weeks now. When I initially called, the laptop was four months old, however, it is now five months old and the screen has gone black, rendering it unusable. I spoke with Jean, who provided me with a Case ID - [redacted]N. Unfortunately, he closed the case without informing me, but I was able to have my data transferred to a memory stick by someone who could do so. Following this, I spoke with Zintle, who instructed me to email my details and issue to [redacted], which I did promptly. Despite these efforts, I have not received a returns label or any communication from Acer regarding my case ID as promised. I am very dissatisfied with the lack of response from Customer Service, Technical Department, and Aftersales. This matter needs immediate attention as it has been over a month since the laptop malfunctioned, significantly impacting my ability to complete coursework and attend new courses. I am hopeful for a swift resolution, as the time elapsed could have allowed for multiple repairs within the estimated 7-10 day repair timeframe. I understand the challenges posed by the pandemic, however, the excessive hold times have resulted in me depleting my phone credit for February and March. I seek a resolution swiftly to restore my laptop to full functionality. Sincerely, Beverly Weightman

I recently purchased a brand-new Nitro 5 model AN515-54-547D, and I'm facing an issue with my analog headphones. When I plug them in, nothing happens. I disabled both Bluetooth (as my headphones are not Bluetooth) and the microphone in the device manager, wondering if this might be the cause. I prefer a more traditional approach and am concerned about privacy settings being controlled remotely without my knowledge, affecting my experience. After spending a significant amount on this laptop and encountering these difficulties within just two weeks, I deactivated Microsoft services and removed pre-installed software. Now, I'm unable to hear properly in games when using headphones on this laptop. I'm looking for a solution without re-enabling the microphone, as Windows 10 settings seem unreliable. Any advice on how to resolve this issue would be appreciated, or should I consider returning the laptop and requesting a refund?

Hello, my name is Derick, and I am 13 years old. I discovered your brand a few years ago when my family purchased a PC and used one of your monitors. It has been working perfectly without any issues. I am now interested in getting into gaming and am looking to buy a gaming laptop. After researching, I have heard great things about your products, and considering how well your monitor has performed, I have decided to purchase my laptop from you. I kindly request if there is a possibility for a discount. I understand it may not be feasible, but please allow me to explain my situation. As I am only 13 years old, I cannot work a regular job, and my only source of income is from doing small tasks for my neighbors. I have been saving for a few years, but it is still not enough to buy the laptop I want. The reason I am requesting a discount is that my family will be relocating soon to a place where I won't be able to earn money as easily. I hope you can empathize with my situation and offer some assistance. Thank you. Sincerely, Derick

Dear Acer, I am a guy from the EU who wants to conduct an experiment to determine the best IT company. The pandemic has made it challenging for me to afford a new PC or laptop needed for education and E-school. My current [redacted] laptop is no longer suitable. Despite my financial constraints, I hope to build a gaming setup post-pandemic. I lack the funds for essential accessories like a keyboard, mouse, and monitor. I am not requesting free items, but I admire Acer and wanted to share my story. I understand if you cannot assist. Despite hardships, I believe in staying positive, safe, and great. Your fan, Phil

Hello, I am Umang G., and I recently purchased an Acer Aspire 5 laptop on 21/07/21. Since buying it, I have been experiencing screen flickering, hang-ups, and it fails to start. A complaint has been filed, and the authorized service center suggests replacing the motherboard and display screen. I am concerned that if these are changed, what will be left of the laptop? The service center advises considering a replacement due to potential ongoing issues, but I have not received assistance for this. It is disheartening to have to replace new laptop parts due to manufacturing defects within just 23 days of purchase. As this is my first laptop, I request a prompt resolution as I am overwhelmed by these issues. I have attached the invoice, warranty details, images of the screen issue, and videos for your review. Urgent assistance is greatly appreciated. Thank you for understanding.

Hello, I am a new Acer customer and am enjoying my laptop, but have encountered two issues. First, after installing a Samsung [redacted] EVO NVMe SSD, I am not getting the expected performance due to the NVMe SSD being managed by Intel's RST Volume Management Device (VMD) Controller. This prevents me from installing the Samsung driver and reaching optimal performance. Secondly, I invested in a XMP profile RAM but would like to request a BIOS option. I would appreciate it if a BIOS setting could be added to allow XMP application and toggle the on-board Intel SATA Controller to be set to "AHCI" instead of "RST with Optane" or "RAID." This adjustment would greatly improve my satisfaction with the product. Thank you, J. Watkins

Hello, On July 2nd, I purchased an Acer Nitro AN517-52. So far, I have not encountered any issues with it until a few hours ago when I noticed that the PC would instantly turn off without the power cable connected. I attempted various troubleshooting steps such as a PC reset and checking the battery status in Acer Care Center, which indicated it was good. Despite trying to calibrate the battery and uninstalling certain drivers, the problem persisted even after a Windows update. During battery reports, I observed unusual values suggesting a potential hardware issue. I am uncertain if this is due to a power surge damaging the battery or if it's a software-related problem. I am hoping to determine the cause of the issue and inquire about the warranty coverage for the battery if it is indeed a hardware problem. Thank you.

I recently purchased the Acer Nitro 5 for gaming, and I've encountered significant sound issues. Initially, everything was fine, but the next day when I tried to play again, a message prompted a restart, after which the sound disappeared entirely. I performed a system reset, switched to Windows 10, and the sound returned. Unfortunately, the problem reoccurred the next day, leaving me without sound. Despite attempts to reinstall drivers and adjust settings, the issue persists. I invested a lot in this laptop for enjoyment, only to face these ongoing sound troubles. Any assistance would be greatly appreciated.

I recently bought an Acer Aspire 5 laptop, and it has been working well until today when I couldn't connect to WiFi. In the network settings, there are only options for Ethernet, VPN, Mobile hotspot, Airplane mode, Proxy, Dial-up, and Advanced network settings. The troubleshooter tells me to "Plug an Ethernet cable into this computer," which is new and confusing as I have never needed to do that before. When I check settings and control panel, there's no option for WiFi. I'm not sure how to resolve this issue, especially since I'm using Windows 11 where the layout might be different. I've never used an Ethernet cable with this laptop before, so I'm uncertain what to do next. Thank you for any help you can provide.

I have been facing issues with my laptop's charging port lately. Initially, I suspected it was the cable causing the problem and went through multiple cables. Eventually, I realized it was actually the port itself that was faulty. Despite providing a detailed description of the three issues - the damaged charging port, a loose screw inside the screen, and a slightly damaged headphone port - to Acer for warranty repair, only the second issue was addressed. This led to a month-long wait for the laptop's return and disappointment upon its unchanged condition. The laptop was sent in for repair on the final day of the warranty, adding to the frustration of the unresolved problems. I am unsure about the next steps to take in this situation.

I am contacting you on behalf of someone who has been on hold for over half an hour waiting for tech support. The chat bot initially said someone would assist them, but they are still waiting. I am exploring other options to help them. They bought an Aspire from Walmart and discovered there is an unknown email linked to the laptop as the account administrator, causing issues with completing some tasks. They want to avoid uninstalling everything, factory resetting the laptop, and potentially returning it for an exchange. They suspect that the laptop may have been bought, returned, and then resold to them as new. Can you provide assistance with resolving this matter?

Around a month ago, I rotated my Acer computer screen forward to insert a USB at the back of the unit. After inserting it, I rotated the screen back to its original position using the top corners. However, upon doing so, I heard a "pop" sound, and when I turned the computer on, 25% of the right-hand side of the screen was dark and the rest was unreadable. I brought it back to PC World Sittingbourne, who then sent it to Acer for repair. When I went to collect it today, I was informed that the screen was deliberately damaged. I am upset by Acer's insinuation that I caused the damage when, in my opinion, it was a fault as I described. This situation is unacceptable, and I would appreciate your thoughts on this matter before I escalate the issue with Acer. Thank you, Martyn Dyer.

I have had my Acer laptop for less than a full year. I have been using it to play video games, and during this time, many keys have fallen off. I have been coping with this issue for a while, but now it has become unbearable. My laptop should not be experiencing this. The keys have broken and cannot be pressed down, so I have had to remove them completely. The keys that are broken are Q, A, D, T, Ctrl, Enter, F2, and Backslash. This level of fragility is unacceptable given the price I paid for this laptop, and I do not believe this is my fault. Product: Nitro-AN515-45 I would like to resolve this issue by having my keyboard repaired or replaced.

I'm having issues with my Acer Chromebook Spin [redacted] not charging. Initially, I thought it was the USB-C port, as one worked and the other didn't. But eventually, both ports stopped working for charging. I tested a different charging unit that works on my power bank, and it charged in both USB-C ports of the Chromebook. Can anyone guide me on diagnosing the problem and what steps I should take to repair or replace the necessary components?