Acer Customer Service Issues

I am experiencing Wi-Fi connectivity issues with my Acer Aspire V5 Nitro laptop running Windows 10 with all drivers up to date. Despite being near the router, the connection is slow and frequently disconnects. Other devices in my home work perfectly on the same Wi-Fi network. This seems to be a common issue with the v5 Nitro, and the community's support has been unhelpful. Many users are facing the same problem with few finding a permanent fix. If a solution is not found soon, I am considering returning the laptop.

I recently encountered an issue with my Acer VN7-592G laptop. After setting it up and transferring my files, I experienced a BSOD with the error message APC_INDEX_MISMATCH. Following the restart, I noticed that my audio stopped working, and I received a "no audio output device" message when hovering over the audio icon. In Device Manager, I only saw the NVIDIA virtual audio device listed. Despite my efforts to reset the laptop, restart the Windows audio service, and reinstall the Realtek audio device from the Acer website, I also encountered a Code 10 error for the Intel Smart Sound Technology device status. I have sought help from three customer representatives and attempted solutions like restoring the laptop, entering safe mode, and removing drivers with #7 command, but the issue persists. This problem occurred after I transferred my files to the laptop.

Since I got my laptop in October, it has been malfunctioning. Initially, I thought this was normal, but it is not. Currently, my touch screen and tablet mode are unresponsive. Occasionally, when I start up my laptop, the cursor flashes and there is a non-functional area at the bottom of the screen. This area does not register my touch. If I utilize the touch screen extensively, the cursor stops working. Similarly, if I solely use the mouse pad, the touch screen becomes unresponsive.

The notifications on my phone kept interrupting my work. Although I disabled them, they would reappear after a few weeks. My boss provided me with a basic cell phone like the ones from ten years ago, which I find easy to use. I used it yesterday and today, and it works great for me. Additionally, I will be receiving a small laptop next week to work on when I am out. This will allow me to focus without receiving any interruptions or notifications.

My grandson's Acer Chromebook R11, a Christmas gift from last year ([redacted]), came with an extended warranty. Unfortunately, he broke the tip off the charger. I purchased a replacement from Best Buy, where I bought the Chromebook, for $60. After about a month, the charger stopped working. Best Buy mentioned it was the wrong charger and suggested I buy the correct one for an additional $60. Given our financial constraints and the unsatisfactory experience considering the previous investment in the Chromebook and the extended warranty, I am seeking assistance. My grandson, who has autism and ADHD, sometimes struggles with anger management, which may result in rough handling, possibly damaging chargers. Since Best Buy didn't offer a viable solution, I would appreciate any assistance your company can provide. Kindly reach out to me via email promptly. Thank you, Marian Moore.

Subject: Acer Laptop Exchange Request To whom it may concern at Acer Corp., I am writing to express my disappointment with the Acer laptop my family gifted me last Christmas. The serial number is NXGL2AA[redacted][redacted] and the SNID is [redacted]6. I have contacted tech and customer support, and received conflicting information regarding the warranty and storage space issues after installing Windows 10. It appears there is not enough space on the laptop to use it effectively, as almost all of the 28.0 GB is already in use. I use this laptop for various tasks, and having to constantly save files on an external device is inconvenient. I am not keen on downgrading to an older Windows version just to make it work better. I would like to request an exchange for a laptop with better storage capacity, and I am willing to return the current one to your specified location and cover any additional costs. Thank you for your attention to this matter. Best regards, Dennis H. [redacted] West [redacted] North Tremonton, Utah [redacted]

I purchased two laptops, one for each of my daughters. When we set them up, they ended up being registered under their names instead of mine. I reached out to customer support, and was promised that the situation would be fixed. However, a week has passed, and the issue remains unresolved, despite the case being marked as solved. Below is part of the chat transcript for reference. I would appreciate an update and for the devices to be registered under my name as requested: Jose T.: I have contacted the relevant department to address this issue. They will erase the account details linked to both laptops and will notify you via email once this has been completed. Paul M.: Thank you for your assistance. Jose T.: It's my pleasure. Jose T.: Before I share the ticket number, is there anything else you would like assistance with? Paul M.: No, that's all, Jose. Jose T.: Thank you for reaching out to Acer and for giving me the opportunity to help you. Your Service Order number is [redacted]U.

I recently purchased an Acer Swift 3 i7-8550u MX150 laptop with warranty just over a week ago. Approximately an hour ago, the charger adaptor connector/pin/tip became stuck in the charging port. Though I managed to remove it, now the pin and charger connector are separated, and even though I can put them together, the laptop is not charging as before. I will be leaving Indonesia to study in Singapore in 2-3 days. I wonder if Acer's warranty can provide a new charger or fix it within that time frame. I am not sure if the warranty works internationally, outside of Indonesia, and would appreciate assistance with this minor issue. I can provide detailed photos since English is not my first language.

On October 17th, I contacted customer service regarding my laptop's malfunctioning keys. The representative mentioned repair costs of around $[redacted] for my slightly over a year old laptop and suggested buying a new one. He offered a discount for my order #[redacted]11, which I confirmed through an email. However, the next day, I received an email stating the order had been canceled due to discrepancies between my shipping and billing information. I assured the representative I would address this with my bank. The following day, upon reordering, I was informed that I would receive a credit adjustment. After confirming all details on October 19th with order #[redacted]28, I received a confirmation email. To my dismay, when inquiring about the delivery on October 31st, I was informed that the order had been canceled on October 22nd without notification. This experience has been frustrating, especially since I was hoping to receive the laptop as a birthday present for my child.

I wanted to share my experience with an ACER product I purchased from Costco.com on 7/30/[redacted]. Shortly after using it, I encountered issues with the laptop not coming out of sleep mode, a common problem I found online. Despite spending hours with ACER customer service, the problem persisted, although reducing features helped lessen the occurrences. Two weeks ago, the laptop failed to boot up, and after extensive tests, it was determined that the SSD had failed. ACER requested the return of the laptop, but since it was older than 90 days, I had to cover the $45 shipping cost. The return process was lengthy, and upon receiving it back, I found it not in its original box and non-functional. ACER advised me to return it for repair, causing frustration. I aim to escalate this issue to upper management. It is disappointing dealing with ACER, and I question why reputable companies like Costco associate with them. Case # [redacted]U.

I bought a Spin 3 Laptop in October [redacted], but it never functioned properly. It was slow and needed frequent reboots. I didn't want to bother Customer Service initially, so I coped by rebooting often and using it sparingly. By August [redacted], the problem became unbearable, rendering the laptop useless. After a lengthy call with ACER Customer Service, I spent another four hours troubleshooting as my "new" laptop downloaded and installed necessary software that should have come preloaded. Despite assurances from Acer Customer Service that the issue was resolved, my laptop has recently reverted to its old problems. When I contacted ACER Customer Service again, I was redirected to a third-party paid service due to being out of warranty. It seems impossible to reach ACER once the warranty expires through the automated system. I am seeking either a refund or free repair due to the recurring issues from before my warranty expired. My SNID is [redacted]2.

Hello, I hope you are well. I purchased a laptop last year that is no longer under warranty. About 11 months ago, I started experiencing a problem with my laptop after a Windows 10 update. An error message stating "NO BOOTABLE DEVICE" keeps appearing. I have tried various troubleshooting steps like restarting the laptop, checking the BIOS boot menu, and attempting to change the boot mode to UEFI or LEGACY, but unfortunately, I couldn't find the option for that. I also tried installing software via disk or USB and pressing ALT+F10 to access advanced options, but nothing has worked. Some technicians suggested that the issue could be with the HDD, but I have multiple HDDs that work fine on other laptops, so I don't believe that's the problem. I have read that changing the BIOS boot mode to UEFI could potentially resolve the issue. I am also interested in other methods of performing a hard reset or accessing advanced options besides using ALT+F10 since it hasn't been successful. My laptop model is Acer Aspire ES1432 C79F with serial number NXGFSSP[redacted]DECA7600. Thank you.

To Whom It May Concern, For over three weeks now, we have been without a computer. The reason we purchased a computer was for work purposes, not for show. We chose Acer due to the trust and reliability the brand had in the past. However, with this recent breakdown, it seems we can no longer depend on that reputation. This is not the first time we have had issues within a short span. If you check our service records, you'll see what I am talking about. Geric and other staff members assured me that our product would be fixed promptly, and we would either receive a loaner computer or a replacement quickly. Unfortunately, to this day, there has been no contact or computer provided by Acer, which is quite frustrating and disappointing considering the size of your organization. While I was composing this email, Christine, a supervisor at Acer, phoned around 4:50 pm and mentioned that our computer would be replaced promptly. After three weeks of waiting, I am skeptical about how quickly this can actually be done! I trust that you will address this matter without further delay as we have already wasted too much time. Best regards, Upali Peiris

I bought an Acer Aspire 5 at the end of January [redacted], and I am encountering issues with the keypad. The keyboard is not functioning correctly, and I have already submitted a service request. Initially, the service center's response was good as my product is under warranty. The service engineer informed me to wait for the part which would take around 10 days. However, it has now been almost 20 days, and I have not received any updates. When I reached out to the Acer care center in Hisar, the service provider's behavior was disrespectful, and they abruptly hung up saying it was a wrong number. I am unsure of the next steps and whom to complain to in this situation. Time is of the essence, and I need my product repaired promptly.

I am reaching out about my recent purchase of an Acer notebook (model ES1 [redacted] P3D) which had a factory issue with the Linux system. The notebook was slow, buggy, and almost impossible to use, so I decided to switch to Windows10. However, when I had a technician install Windows, the notebook had multiple issues. It took around 15 minutes to boot up, kept resetting itself, had a frozen mouse pointer, and was generally unusable. Despite paying around [redacted]€, the shop refused to help with a refund or exchange. I also contacted Acer Croatia via email over 15 days ago, but I have not received any response. I own two other Acer notebooks that work perfectly, which is why I chose to buy a third. I am frustrated and disappointed with the lack of assistance, and I hope for a resolution soon. For any further communication or evidence, please reach me at [redacted] Thank you. Regards, Vinko D. from Dubrovnik, Croatia.

I have an old Acer Aspire G7710 computer that has been causing issues with my graphics cards. Initially, it fried my [redacted] GTX, so I swapped it for an Asus [redacted] GTX 6GB, which worked for a couple of months. Now, the system won't boot or display anything with the new card. Strangely, it works fine with older Nvidia cards like the [redacted] GS. I have updated the BIOS to the latest version from [redacted], but the problem started after a Windows 10 update, where I began to see screen artifacts and white lines. I've tried swapping the power supply, replacing the RAM, and resetting the system multiple times to no avail. I'm unsure if it's a Windows-Acer compatibility issue or a more technical problem. Any guidance would be greatly appreciated. My system specs are: i7 [redacted], 12GB DDR3, and Asus [redacted] GTX 6GB.

My name is Edward Dowd. I have been an RN at the Brattleboro Retreat in Vermont for many years, working with pediatric patients aged 5-12 in a twelve-bed unit. It's surprising that children so young require inpatient care due to severe issues like PTSD, Depression, and ADHD. I have noticed that many of these children struggle academically, which is compounded by their mental health conditions. I believe that providing Chromebooks could greatly benefit their education, but unfortunately, it's not within our current budget. I understand that this may not be the correct avenue to address this issue, so I kindly request for this message to be passed on to the appropriate individual within the organization who can assist. My passion lies in supporting children with mental health challenges, and I hope to make a positive difference in their lives.

Hello, my name is Svetlena Grover. I bought your product in November [redacted] with serial number [redacted]4. Shortly after, I had to return it as it was defective. Despite multiple repairs, the computer has never functioned properly, spending more time being fixed than in use. I've only used it to watch Bulgarian TV online. After the warranty expired, it stopped working with an error message "No bootable device." Even after numerous attempts to seek help, the issue persists. I feel frustrated and dissatisfied with the product and the service received. I've requested a replacement during the warranty period to no avail. The computer seems to have been sold to me as a used, defective item likely returned to the store. I need assistance as the device is now out of warranty and unusable. Thank you for your attention.

I have noticed an issue with my Acer Predator Helios [redacted] laptop where the volume bar pops up briefly when I turn on the laptop. This has been happening for the past 2-3 days. Fortunately, the bar does not stay on the screen or keep popping up repeatedly. I purchased this laptop just 20 days ago, and since it is new, I am a bit concerned about this behavior. It would be greatly appreciated if anyone could provide me with a solution to prevent the volume bar from appearing each time I start my laptop. Thank you.

Hello, I own an Acer Aspire V Nitro Black Edition with the model number VN7 592G 50WJ. Unfortunately, I misplaced a screw located under the left hinge of the laptop, which caused a crack to develop on the under cover around the hinge. Today, the hinge assembly unexpectedly popped out, resulting in the silver vent grill breaking halfway. I was able to reposition the hinge and locate a replacement screw, enabling the laptop to open and close without issues. However, there is now more flexibility in the screen, and the bottom hinge appears unstable and at risk of breaking soon. I kindly ask if you could assist me by sending a replacement part or providing guidance on how to address this issue. Thank you.