AT&T Customer Service Issues

I am experiencing an outage with my internet and home phone at [redacted] Wildwood Circle, Hot Springs, AR [redacted]. Account Number: [redacted]61. Yesterday evening, I realized my internet was down. There were gas line repairs in the neighborhood, and I saw a crew working in the ditch next door at [redacted] Wildwood Circle after dark. Today, I noticed the crew didn't return, but I saw a line in the ditch was damaged. This explained the internet issue. Upon checking, I also found my landline is not working.

Today, I visited an AT&T store in Lynchburg, Virginia [redacted]. I briefly left the store to retrieve my phone from my car, and upon returning, the manager stopped me and accused me of stealing. Despite proving my innocence by emptying my pockets, the manager was rude and asked me to leave the store. I found this behavior unacceptable and believe it may be racially motivated. I will be switching phone companies due to this disrespectful treatment. The store's address is [redacted] A Simons Run Suite A, Lynchburg, Virginia. Unfortunately, the manager did not provide me with their name.

Hello, Darlene Joe here. I am reaching out because my father, Li Dew Joe, is experiencing issues with his phone line. Whenever I try to contact him, I hear a continuous busy signal. This happened a few months back, and an AT&T service technician had to visit his residence to resolve the problem. I kindly request that you send someone to his address at [redacted] Dana Way, Sacramento, CA [redacted], to rectify the phone line issue once more. My father, who is 90 years old and has health concerns like asthma, diabetes, and gout, resides there with my 61-year-old brother who speaks English and can assist the service person. As I am unable to communicate with my father due to this phone problem, your prompt attention to this matter is greatly appreciated. Thank you for your assistance. If needed, you can reach me at [redacted]. Sincerely, Darlene Joe.

I have a monthly plan set up for autopay, but I noticed it was unsuccessful. I checked my bank account and saw additional charges for add-ons. I typically pay $35 for my plan, which includes data. The extra charges for data totaling nearly $[redacted] seem excessive. Should I remove autopay and my debit card to avoid this issue in the future?

I have been experiencing incredibly slow internet speeds with my ATT service for almost a month now, with download speeds below 2.5Mbps and upload speeds under 1.0Mbps. The connection constantly drops after only a few seconds or minutes. Despite checking my PC for any issues, everything seems to be running smoothly, except for the unstable internet connection. I have tried resetting the router and rebooting my PC with no improvement. I have also taken measures to ensure my computer is free of any malware or viruses. In the online account area, there is a notification about service outages near my address, but it seems unrelated to my ongoing problem. I am unsure if a router replacement or potential wiring issues in my building could be the cause. I am reaching out for assistance to resolve this issue promptly. For contact, please call or text me at [redacted] during working hours (6:30am-3:30pm EST) or email me at [redacted] Thank you. - Anthony Hubert ATT Internet account: [redacted]89

I purchased my unlocked phone from Best Buy and initially used it with AT&T. After unlocking the device, I switched to Straight Talk for almost three years. Recently, I decided to transfer my service online to Verizon prepaid. The transfer seemed successful, but my phone does not recognize the Verizon sim card, even though the number was successfully ported. When I turn on the phone without the sim card, the AT&T emblem appears. I have tried contacting AT&T through various channels, including phone, text, and their unlock portal, but have not been able to resolve the issue. I am frustrated by this situation, especially since I bought the phone unlocked from Best Buy.

Hello, As a loyal AT&T customer for over 15 years, I am writing to address ongoing issues with my recent bills. I have discovered that my employee discount from IBM was mistakenly removed, causing overcharges on my account. While AT&T representatives have apologized and offered credits for the errors, I am disappointed by the lack of substantial compensation for these repeated mistakes. As a valued customer with multiple lines on a shared plan, I expect better service and reliability from AT&T. I am now considering switching to a competitor like T-Mobile, who seems to offer competitive deals without the hassle of billing errors. I hope AT&T can improve their customer service for loyal patrons like myself before I decide to take my business elsewhere. Sincerely, Alain P. AT&T cell #: [redacted]

I want to discuss AT&T. Their customer service is absolutely awful. I recently signed up for their service, but after just 30 days, I had to cancel it today. They suspended my service without any explanation. I called numerous times, spoke with billing and technical support, but no one could tell me why. I found out this morning it was flagged for fraud after making more calls. The fraud department was impossible to reach, and each time I called, the line was busy. Finally, I was asked for verification documents to be faxed and confirmed. The whole process was frustrating, and I encountered unhelpful staff and dead-end responses. Despite all the issues, it seems AT&T is the only provider available in my area. I've now scheduled a new installation with Earthlink, who apparently uses AT&T's service. It’s a difficult situation as I can't work without internet. The lack of customer service and communication from AT&T has been extremely disappointing.

I have been an AT&T member since [redacted]. I've been using Autopay on my account, along with FAN Name: ROBERT WOOD JOHNSON UNIVERS-N, with the Provista discount code. During my attempt to upgrade my phone, the representative I chatted with informed me that I wasn't receiving any discount with the current code. They replaced it with a "healthcare" discount, stating that the original one was not eligible. The representative mentioned that we could be prorated for up to 12 months if approved. Robert Wood Johnson is a healthcare facility, so a healthcare discount should apply. After discovering that we weren't receiving any discount, the old code was removed and a new one was applied. Due to Autopay, we were unaware that our plan wasn't discounted. We should have been retroactively credited with a similar healthcare discount since the start of the promotion. My concern lies with the billing department and representatives being able to apply an incorrect discount code that isn't eligible. This misleadingly showed a discount on my bill snapshot without actually discounting anything. I request a service request to prevent the application of discount codes for ineligible plans. Thank you.

On 12/20/21, I contacted customer service due to my phone and internet service being out. I was informed that a technician can only come on 1/04/22. I kindly request a deduction on my bill for this inconvenience and ask for a supervisor to reach out to me to discuss these ongoing service interruptions and repair issues. This situation is critical for me as there is a heart patient living with me whose pacemaker might not be able to transmit data to the doctor in case of an emergency. Holding AT&T responsible for any complications is crucial.

A few months ago, I had to replace my credit card due to an unauthorized charge on the one I used for monthly payments. Unfortunately, AT&T does not allow me to combine my dedicated FAX line, [redacted], with my other bills for automatic payments. This led to me missing the payment on the new card, which AT&T's policy prohibits further credit card payments once one fails. This now requires me to pay manually from my checking account, causing me to miss payments and incur a $10 fee. I find it frustrating that AT&T is not willing to assist me in setting up the automatic payment on my monthly card. As a long-time customer, I believe cooperation in enabling this would be appreciated. I am 80 years old and prefer to stick to my routine to avoid forgetting important tasks. Kindly consider allowing me to switch this payment back to my credit card. Thank you, DeNeece Butler

Hello, I'm Bridget Szuman, a long-time customer. I participated in the August [redacted] promotion to trade in my iPhone XR for a discount on a new phone, the 12 Pro Max from AT&T. Despite sending in my XR promptly, in pristine condition, I have not yet received the $[redacted] discount as expected. As a result, I am paying the full price for my current phone while still making payments on the traded-in XR.

I am having difficulty accessing my account to make a payment. After logging in, the system requests a security code to be sent to one of two unfamiliar phone numbers, which do not belong to me or my wife. I am concerned our account might have been compromised. I would appreciate if someone could contact me to assist with resolving this issue promptly. My bill is overdue, and I aim to settle it today. Thank you for your assistance. Best regards, Jon

My device has stopped working, leaving me without internet at home for over two weeks. Despite my attempts to contact AT&T customer service, I have been transferred between representatives without resolution. As I rely on internet for work, I have had to go to a friend's house daily due to the outage. The initial promise of a replacement device arriving the next day took four days in reality. Upon receiving the new device, it also did not work. Despite repeated calls to customer service, I have been unable to reach anyone even after waiting on hold for an hour. This situation is incredibly frustrating and I am thoroughly dissatisfied with the service provided by AT&T.

I am Sharon S., and my phone number is [redacted]. I was previously a customer of your home phone services, then switched to another provider and decided to return to AT&T. Reconnecting has been incredibly stressful. I've had to submit a new application twice, first in Oct [redacted]. Whenever I call, my orders cannot be located, and I get transferred to multiple unhelpful representatives. I've been disconnected on numerous occasions during calls, and the last time I spent two hours on the phone. Even though I was told my service was connected on Dec 16th, it still isn't. Today, when I requested to speak to a supervisor, I was rudely treated, interrupted, and eventually hung up on. As a 74-year-old woman with limited mobility, I rely on my phone for medical appointments. It's been challenging to even send this message without a computer. This whole experience has been truly frustrating.

I recently sent a fax detailing my concerns about my credit score being impacted due to a delayed processing of a money order. Despite sending the payment on November 20, it was not cleared until December 1. I have a history of timely payments, often paying before receiving the email bill. I am requesting a senior representative to acknowledge the fax and address this issue promptly. I feel undervalued as a long-time customer and hope for a resolution. I am seeking reimbursement of $[redacted] for the payment and an additional $18 for faxing fees. While I paid the bill to stop the emails, it is essential to rectify this situation promptly. I expect a swift response to resolve this matter to avoid further action.

I traded in a device and received an $[redacted] trade-in value towards the iPhone 13 Pro Max 256GB. I was initially told the $[redacted] would be deducted from the phone's cost, and I could pay off the remaining balance earlier than 36 months. However, I was recently informed that I must keep the financing for 36 months or lose the discount, resulting in having to pay the full $[redacted].99 without getting my trade-in device back if I pay off the phone early or have it unlocked beforehand. I am seeking a resolution to this issue.

I have received charges for an account I never created. Despite reaching out to the FTC and BBB, and contacting the company via phone and email, the issue remains unresolved. During the attempted account setup, the company requested two credit cards and one debit card. Upon canceling the process and transferring my number back to Verizon, fraudulent charges appeared on my credit cards. It is important to note that the number in question belongs to Verizon, indicating that the setup with the other company was never completed. More concerning is the alleged theft of credit card information by tech support within the company.

I purchased 3 phones from AT&T. The third phone, the main one, arrived late. I only activated the phones upon receiving the third one. Dissatisfied with the coverage, I closed the account. I faced difficulty returning the phones as the first two had surpassed the 14-day trial period. After multiple calls to AT&T, return labels were provided for the first two phones, and the return was authorized. Despite being reassured after subsequent calls, I received a bill for over $5,[redacted]. Following up revealed that the paperwork was pending. Concerns were raised due to looming credit reports, and I was assured that AT&T does not report such issues. However, I am now being chased by a credit agency for a bill wrongly imposed. I possess emails confirming the return of the phones and refunds. This matter must be swiftly resolved with written confirmation.

I've received a notice of copyright infringement via email and mail. I've been attempting to access the acknowledgment link and complete the tutorial provided in the email and through my AT&T account. However, every time I try, a "Server Error. Service Not Available. Please Try Again Later" message pops up. I've been attempting to resolve this issue for days, but AT&T has not made it possible for me to proceed with the acknowledgment and tutorial. Despite multiple calls to AT&T for assistance, I have not received any help. Every call led me to different departments and provided different phone numbers, but the issue remains unresolved. I'm frustrated and just want my account marked as acknowledged so I can ensure this doesn't happen again. Thank you, Tom.