AT&T Customer Service Issues

I placed an order for DirecTV and fixed wireless on March 20, [redacted]. Today is April 26, [redacted], and my services still haven't been connected. I've experienced 6 no-shows with no calls from AT&T. Despite contacting them almost daily, they keep rescheduling and making unfulfilled promises. Every representative I speak to provides different excuses for the no-shows. Yesterday, April 25, I called AT&T three times, and each time they assured me the technician was on the way after finishing another job. However, the technician never arrived. After speaking with a manager from 6 pm to 8:30 pm, I was assured a technician would come this morning, April 26. When I called this morning, they rescheduled for Monday, April 30. It's been over a month, and this ongoing issue needs to be addressed. I switched from Dish to AT&T hoping for better service and prices, but it seems like I may have made a mistake.

Subject: Issue with Direct TV Technicians I would like to bring to your attention an incident that occurred today, April 26, [redacted], at [redacted] E. South St., Martinsville, IN [redacted], around 2:15 pm involving your technicians. While at the rental unit owned by our company and occupied by Roberta Galloway, I experienced aggressive behavior from two individuals identified only as 'Mike' and 'Steve'. These technicians, who I believe are subcontractors, refused to provide their full names or company information. I have been unable to find a customer service complaint channel online. I request your assistance in addressing this issue promptly to avoid any further mistreatment of tenants. I appreciate any assistance you can provide in resolving this matter and ensuring respectful service for Mrs. Galloway and all your customers. Thank you, Alicia Towell Sent from my iPhone

On April 3, [redacted], I had a frustrating experience with an AT&T representative named Kirk. I contacted them to save $5.00 on my bill, and instead, I was charged an extra $20.00. It's disappointing to see this kind of deceptive behavior from AT&T. Kirk assured me he would reduce my bill, but it ended up being $20.00 more than before. I've been a loyal customer for over 20 years, but every time I reach out, it seems to cost me more. The recent call with a representative who was difficult to understand left me feeling undervalued as a customer. It's disheartening to be treated this way by AT&T representatives. I feel compelled to explore other service options.

On January [redacted], I visited an AT&T store in Georgetown, SC, to purchase a new phone and plan. Unfortunately, I had to cancel due to unexpected deposit requirements during the number porting process. Despite multiple visits to the store and calls to the customer service center, the issue remains unresolved. I have begun receiving bills for services and equipment never received, incurring late fees and a suspension of my number. The situation has escalated to the point of the bill being sent to collections, impacting my credit score negatively. Seeking legal advice, I am considering taking action against AT&T for these fraudulent charges unless the matter is rectified promptly. I can be reached at [redacted]. I hope to resolve this matter amicably, but time is of the essence as I aim to protect my credit. Thank you for your prompt attention to this urgent matter. Best, Quionna Gibson

Dear AT&T, I want to address an issue with my prepaid auto payment that occurred recently. Even though my payment was processed on March 29th, [redacted], totaling $42.60, I was unable to use any of the services due to being in France where AT&T does not have coverage. Furthermore, during that time, my phone was stolen, and I was occupied with school responsibilities, resulting in a delayed report of the theft. Upon my return to the U.S., another $42.60 was charged on April 27th, [redacted], two days earlier than expected. I contacted customer service inquiring about a refund for the total of $85.20, but I was informed that it was not possible. I must express my disappointment with this situation as I have previously had no issues with AT&T. I kindly request a refund of the full $85.20 as I have not utilized any services during this time. Your urgent attention to this matter would be greatly appreciated to resolve this unsatisfactory situation promptly. Thank you, Hailey L. *Please reach out to me at [redacted] for further assistance.

Hello, I am Matthew Bell. I am reaching out in reference to employment as a field technician at your company. I currently reside in Charlotte, NC, but previously lived in Tuscaloosa, AL. I completed and passed all required exams for a field technician position and even had an interview in Alabama. Unfortunately, due to surgery, I couldn't accept the job then. For the past two years, I have been regularly checking your careers page, but haven't seen any openings for field technicians. I possess over 10 years of experience in telecommunications, some college education in computer science, and I am highly interested in working for ATT as a field technician. I have been diligently monitoring for any opportunities and am eager to join your team. Please kindly direct my application to the appropriate department or individual. Thank you for your consideration.

I contacted AT&T regarding a payment arrangement that was canceled without notice, resulting in my service being shut off. The manager I spoke to originally reentered the arrangement, causing both the new and old payments to attempt to process simultaneously. The initial payment failed, leading to a $32.50 overdraft fee. Despite being told the payment didn't go through, the website showed it was returned. Manager Abraham, with employee number B9V3M86, was unhelpful and refused to refund the fee. After speaking with another representative, LG603R, she rectified part of the fee. I've been an AT&T customer for 15 years, but recent issues have made me consider switching providers, despite the excellent service for my husband's work as a truck driver.

As a new customer with AT&T and FirstNet, I thought switching was a good move as a medic. However, I had a negative experience when I called in today. I was looking to replace my device and purchase an Apple Watch Hermès, expecting the rep to be helpful and excited. Unfortunately, I was met with disrespect and offensive comments regarding my sexuality, resulting in poor service and a sudden hang up after 30 minutes. I reached out to AT&T regarding this issue (Reference Number: [redacted][redacted]9) and they kindly allowed me to cancel without losing the service and discounts, for which I am grateful. I am requesting a 4-month bill credit and a complimentary Hermès Stainless Steel 44” Bleu Indigo watch as a gesture to rectify the situation. Despite feeling hesitant about asking for this, I believe it's a reasonable request given the circumstances. I appreciate your assistance. Throughout my interactions with several representatives who initially promised to assist me, I ended up feeling let down as they didn't follow through. It’s been a frustrating experience.

I wish to file a formal complaint against AT&T. Initially, I was misled by Carlos Benavidez, who initiated the issue. Subsequently, Diana Araiza, whom Carlos referred to as the person handling our concerns, also provided false information. Since February 2nd, I have been dealing with a $1,[redacted].28 bill that no one can explain. Despite Carlos promising credits, he now refuses to return my calls. Despite contacting Customer Service three times, promised follow-up calls to review the charges were never made. Today, a manager mentioned investigating the matter but needs to call me back tomorrow. I am contemplating involving the media or hiring a lawyer due to the blatant errors on my account and AT&T's lack of assistance. It is disheartening how AT&T deceives its loyal customers under the guise of care. Being a customer for 12 years, I am on the brink of leaving due to this lack of concern. Carlos Benavidez's conduct is a poor reflection on AT&T, and considering the stress I have endured, if my health suffers, legal action will be taken. Though I doubt this message will make a difference, I am making an attempt to address this issue.

I have been an AT&T customer for over 20 years. On 3/11/19, I switched our service to my husband's name due to his veteran status. Despite previously receiving a discount for my role in the company, I was charged $[redacted].67 due by April 2nd, [redacted], which I paid. Later, another bill of $[redacted].42 was due on April 14th, [redacted]. After speaking to various customer service representatives, I was promised a credit for the bill due on April 14th, [redacted], but the charges remained unacceptable. This resulted in an overlap and a total owed of $[redacted].43 for two months. When checking my May [redacted] bill online, the charges were incorrect. I aimed to schedule a payment for my May 14, [redacted], service for $[redacted].42 to catch up on the balance. I've experienced ongoing issues with AT&T since December [redacted], from plan changes to payment problems. Even with the veteran discount, I am still facing challenges. The time spent resolving these issues via live chat, landline, and cell phone calls has been frustrating. I am seeking a proper resolution from AT&T. Thank you.

To Whom It May Concern, I was informed by your AT&T representative that I would receive two complimentary iPhones. However, upon reviewing the paperwork, I discovered that the phones were actually financed, not provided for free. This misunderstood information from your representative was misleading, and I would like this issue to be resolved promptly. Although I did sign something at the end of the transaction, I was pressed for time as I was at work and needed the representative to leave. Kindly investigate this matter and reach out to me at your earliest convenience. Sincerely, R. E. Allen PolicE Emergency Communications Officer IV Jacksonville Sheriff's Office | Communications Center Office: [redacted] | Mobile: [redacted] Email: [redacted] Connect with us at jaxsheriff.org or on social media. The Mission of the Jacksonville Sheriff's Office is "To Serve and Protect in Partnership with Our Community."

Dear AT&T team, I recently noticed a significant increase in my wireless plan from 15 Gb to 30 Gb, resulting in a rise of over 11% in the monthly cost. Despite my diligence in checking all bills and email notifications, I did not receive any communication regarding this plan change. It was only after investigating that I discovered the switch from the 15 Gb plan to the 30 Gb plan. I am reaching out to inquire if AT&T did send a notification regarding this change. If such a notice was sent, I kindly request a resend for my records. After adjusting to a 9 Gb plan due to our lower data usage, I also requested a correction in my latest bill to align it with the original amount. As longstanding Gold Status customers, this sudden change was challenging for us to navigate. Your prompt assistance in providing the requested information would be greatly appreciated. Should the notification not have been issued, this oversight could impact customers, especially those on Autopay. Thank you for your attention to this matter. Sincerely, John and Deb Q. Account #[redacted]29 Email: [redacted]

I had a negative experience at the store where I spent $[redacted] on a phone right before closing time. The salesman didn't have time to set up my phone on my account and advised me to do it at home using iTunes. After following his instructions, the phone didn't work. I spent the whole next day on the phone with 9 people from 3 departments but made no progress. When I returned the following day, Manager Luis witnessed the situation from the previous night but claimed the salesman never mentioned not being able to set up the phone. Despite explaining the situation, they didn't take responsibility until eventually fixing the phone without offering an apology. The experience was frustrating, as they seemed indifferent to the issue and even laughed at us. Additionally, the salesman never sent the receipt for the purchase, making this my last visit to the store due to the rude and unapologetic customer service from both the salesman and the managers.

Account #[redacted] I have been on hold for over 28 minutes. I spoke with Justin in Boise, ID, who had computer issues. After being transferred to another representative, I got disconnected. I waited another 30 minutes to speak to Carlos in Mexico City to cancel my digital phone service. During the long hold times, I researched my DirecTV and internet services and found a provider that could save me over $[redacted] a month. I am dissatisfied with the service and the high costs. Despite being a long-time customer, I am considering switching providers. I hope for improved service and perhaps a better bundle deal for TV and internet with your company in the future. - Michelle L. Brocious

Regarding Direct TV Issues I have been a loyal customer of Direct TV for years. After temporarily moving to a rental house due to home remodeling, I returned to my owned property over a year ago. I have encountered several challenges: 1) Requested return of unused equipment. 2) Billing adjustments. 3) Never required phone services. Despite numerous calls to customer service, communication issues persist. Requests for a supervisor were denied, and representatives struggled to comprehend my situation. They insisted on the temporary address I no longer recall. As a disabled veteran, I seek a resolution without further complications. If unresolved, I am considering switching to Dish TV. Sincerely, John Gusner

After upgrading my phone line, the sales team offered me a buy one get one free phone deal and promised I would receive credit for the last three months of phone payments if I traded in my old phone. However, my first bill included charges for both devices along with various questionable fees. After calling customer service and spending nearly an hour on the phone, some charges were reversed, but the free phone charge was not removed entirely as promised. Despite the customer service agent opening an expedited ticket and assuring me a response within a day, a week has passed with no update, and my upcoming bill shows the same erroneous charge. This experience has been disappointing, especially after previously appreciating the customer support from ATT. The false commitments from the sales team, confusing billing statements, and unfulfilled promises from the customer service team have left me frustrated.

I want to address an issue regarding my iPhone XS Max purchased on 3/15/[redacted]. AT&T mistakenly blacklisted my device, causing service interruptions since Friday, the 27th at 3:00pm. Despite visiting various AT&T locations and calling Technical Support 11 times, my service remains unresolved. I've been using the myAT&T App over WiFi to temporarily reactivate my service, but it only lasts for about an hour, forcing me to repeat the process. This error has left me unable to use my phone that I am still paying for, impacting my ability to communicate, especially due to my medical condition. I urgently require assistance from upper management at corporate to either unblock my current phone or allow me to use a new one with a different IMEI number.

I made a transaction on 3/16 for $[redacted], but it was done incorrectly, resulting in items being returned and only $[redacted] credited back. Despite multiple calls and a credit card dispute, I am still waiting on the remaining $[redacted] to be refunded. Another transaction on 3/28 for $[redacted] was correctly processed, but the issue from the initial $[redacted] payment remains unresolved. As a loyal ATT customer, I expect better service than the conflicting stories I've been given over the past month. Even with evidence of the payment, including screenshots and credit company verification, the situation has not been rectified. This ongoing problem is unacceptable. My account number is [redacted]07. I request a prompt response to address this matter.

I have been experiencing an outage with my DSL Internet since Friday, April 19th. Despite contacting AT&T DSL Support on Saturday, April 20th, the issue has not been resolved despite numerous promised repair dates. As a loyal AT&T customer for over 20 years, I urgently need this situation expedited. I may have to resort to reaching out to local newspapers and TV stations in my area to bring attention to the fact that AT&T has not fixed my outage. - Steven S. Rubinstein

I am writing to express my dissatisfaction with the in-home service technician, Jay Quiana, and his supervisor, Sonny. My experience with AT&T since Jan [redacted] has been disappointing, with unresolved issues and lack of communication. Despite promises to assist me, Sonny has failed to address my concerns, leaving me frustrated. I have had to troubleshoot my own devices, taking time away from work. Promised credits have not been applied adequately, culminating in a shocking $[redacted] bill on 4/30/19. I am currently on hold at Sonny's service hub, feeling ignored for over 21 minutes. This treatment is unacceptable; I expected better customer service. AT&T's handling of my account and service switch has been a source of immense frustration. I am prepared to share email and text records demonstrating the ongoing struggles I've faced since January. This situation is unacceptable.