AT&T Customer Service Issues

In July, I canceled my AT&T service but they still charged my bank account through auto-pay. After contacting them multiple times, they assured me I would receive a refund for the overpayment. Despite canceling auto-pay, they kept billing me. I sent a certified letter with all reference numbers provided by AT&T. Speaking with them in February, they promised to review previous phone call transcripts and rectify the situation. However, today I received a letter from a bill collector regarding the unpaid AT&T bill.

I have been without landline service for a month now. Despite others in my area getting their service restored, I am still unable to make or receive calls due to a dead phone line at the network interface. I have tried everything and spent hours on the phone with no success. I was assured it would be fixed, but here I am still with no service. As an elderly person with health concerns, missing important calls from my doctor and pharmacy is distressing. I urge for a prompt resolution to this ongoing issue, as a loyal customer with multiple accounts.

I previously had an AT&T monthly plan for my iPad, but it got switched to AT&T prepaid, which is not the same. I would like to return to a monthly data plan similar to my old one. Old number: Account Login: [redacted] Mobile Device Number: [redacted] New number: [redacted] I need assistance setting up the monthly plan on my iPad and canceling the prepaid one. Please contact me at [redacted]. Thank you, Michelle Cadoree Bradley

I encountered issues while trying to place an online grocery delivery order. Despite selecting items and choosing a delivery date and time, I was unable to proceed further to complete the order. I usually do this without any problems, so it seems the issue wasn't on my end. Unfortunately, the online chat system is automated now and the options provided were not helpful. The same lack of assistance was present when I called Walmart's help number initially. Frustrated with the lack of resolution, I ended up ordering from Kroger, which went smoothly. Despite receiving a generic email response from Walmart, there was no solution offered for my dilemma. Over two days, I interacted with two representatives on the phone; while both were polite, one person's accent made communication difficult. Additionally, despite being transferred to another person, I only reached a recording that didn't address my issue. I give Walmart's customer service a failing grade and will turn to Kroger for future orders to avoid the lengthy process of creating an order only to be unable to complete it and receive no assistance.

As a senior living on a fixed income, I was shocked to see a significant increase on my recent bill. My frustration escalated when I spoke with a particularly unhelpful and rude representative, Drew, at your company. Not only did he fail to assist me, but he also displayed condescending behavior throughout our interaction. To my disbelief, at the end of the call, he even suggested disconnecting my service. At 74 years old, I have been a loyal customer for many years at different addresses, but clearly, my loyalty means nothing to Drew. I have been a real estate broker for over 40 years, and the way I was treated today was unacceptable. My entire office, which is a part of Berkshire Hathaway, was appalled by the disrespect shown towards me as a customer.

My internet and Wi-Fi speed are extremely disappointing. After having my Gateway replaced due to Wi-Fi issues, the new one is hardly functioning. The speed test revealed 3.3 mbps when it should be at least 12 mbps for proper connectivity. Higher-end devices like my iPhone, Dish voice remote, and HP printer are unable to connect because of the slow speed. Even the wired connection is sluggish, making tasks that used to take seconds now take minutes. Logging into websites has become a lengthy process, taking up to 10 minutes, including accessing your website, which historically has been fast. This slow connection is hindering my ability to work and conduct business effectively. I need a prompt resolution to this issue, please!

Subject: Account Plan Compromised - August [redacted] I would like to report a breach in the account belonging to Ronald Lavan. Ronald Lavan, residing at [redacted] South Liberty Street, Glasgow, KY [redacted], can be reached at [redacted]. He has authorized me, Rebecca (Becky) Tracy, at [redacted] to access and assist with his ATT account. Numerous fraudulent activities have taken place, starting from a data breach in August [redacted]. This led to identity theft, unauthorized plan changes, and fraudulent charges on Mr. Lavan’s Direct Express Debit Card. Moreover, two unauthorized cell phone numbers, ending in [redacted] and [redacted], were added to his account, contributing to further fraud. Despite our efforts to resolve this by visiting local stores and contacting ATT representatives, the issue still persists. As a veteran with limited financial resources, Mr. Lavan has been greatly impacted by these fraudulent activities. We suspect his account was breached due to the ATT Data Privacy Breach. We urgently request an investigation into this matter, restoration of Mr. Lavan's original contract, removal of fraudulent phone numbers, and reimbursement for the unauthorized charges. Your prompt attention to this matter is greatly appreciated. Sincerely, Rebecca Tracy Email: [redacted]

I paid $[redacted] to buy an iPhone from AT&T, but it got reported stolen and blacklisted by mistake. Despite reaching out to AT&T, speaking to three fraud departments, and spending hours in a retail store and on the phone with customer service, I still can't use the phone. I am incredibly frustrated with this situation.

This is the third occasion in the past four months that the fiber optic team working in our neighborhood has accidentally cut our internet line. I have followed the troubleshooting steps repeatedly since last Friday. The problem seems to be the same as the last two incidents. Both technicians who visited identified the issue with the cut lines promptly but had to bring in another repair team to mend it. Pulling up the previous repair orders linked to my account might assist in resolving this promptly. It is becoming increasingly exasperating!

My internet has been down since yesterday after the Paramount workers cut down the trees. I have been waiting for Hector to show up since 8 AM. I need to know when my internet will be restored as the modem is outside. Being disabled and 65 years old, I rely on my TV. I would appreciate a call to inform me of Hector's expected arrival time. You can reach me at [redacted], ask for Yolanda M. All the details are on the app, and we had scheduled for someone to come out through your service, which has been good so far, but today has been frustrating.

I am reaching out to inquire about connecting with the AT&T Corporate office regarding ongoing issues my small business has faced, leading to numerous unnecessary charges. Despite previous efforts with Fabio at "[redacted]," our concerns were not addressed. After working with Andrea Garcia from the President's Office between October [redacted] and April [redacted], we greatly valued her assistance. We are now looking to seek reimbursement for unrequested phones, tablets, and services, as well as monthly charges for devices we did not possess. Instances such as adding unnecessary long-distance service for our security system through At&T Business Manager have contributed to our concerns. I kindly request prompt attention to this matter. I have evidence through emails and documentation to support that certain services were billed but not utilized. Thank you for your assistance. Sincerely, Margarita Noyola Will Plumbing (Small Business) [redacted] W. Euclid Avenue Stockton, CA [redacted] [redacted]

We typically pay all our utility bills by mail, mailing checks the day after receiving monthly statements. In rare occasions when we were traveling, no late fees have been charged by service-providers. However, starting last Spring, we noticed a delay in receiving AT&T statements closer to the due date, resulting in late fees even though we mailed payments promptly. Despite explaining our situation with each payment, no response was received and late fees continued to accumulate. Our most recent payment covers the service charges but not the accrued late fees. We believe these fees are due to AT&T's billing and posting timing, which is beyond our control. We hope for assurance from AT&T that billing and posting will align better with mail payment schedules like other providers, or we may need to seek alternative arrangements for the service.

I have experienced persistent buffering issues on my Roku TV despite multiple attempts through live chat support. I have a Wi-Fi extender properly configured, yet the buffering problem persists. During live chat sessions, I frequently encounter disconnections. Recently, when I was away from home, the Wi-Fi failed completely, rendering me unable to access the internet. This problem has arisen within 5 days of installation, and I am inclined to cancel my service without incurring any early termination fees.

I attempted to file a device unlock request for my phone online using the correct IMEI and account information, but the system stated there was an error with the provided information. I reached out via text and spoke with a representative named Yolanda, who provided me with Case number CM[redacted]3 [redacted]59 and mentioned the expected resolution date is 6/6/23. However, I have not received any confirmation from AT&T regarding the status of my case.

I am currently being billed for 4 lines and 2 iPhone 13 Pro Max devices on my account. I actually only own 2 phones - an iPhone 11 with the phone number [redacted] and another iPhone 13 Pro Max with the phone number [redacted]. The iPhone 11 has been fully paid off. I am unaware of the additional 2 phone numbers associated with the iPhone 13 Pro Max devices, as I have never used them nor do I possess these extra phones. I have been wrongly charged for these extra lines since November and December of [redacted]. Despite contacting customer service four times for assistance, the issue remains unresolved despite assurances from representatives. I urgently need this issue rectified and explained without further delay. It is frustrating to repeatedly deal with this problem, being placed on hold for extended periods only to still not have a resolution. The lack of progress on this matter is extremely frustrating and time-consuming.

Hello, I am experiencing an issue with my TV. I subscribe to a sports channel, but I am unable to access Dodgers games. This seems to happen every year, and I have to reach out to request assistance. The Dodgers games began airing in April, and yet I am still unable to watch them on my television. As a result, I have to go to my family's house to catch the games. If the Dodgers games are not restored promptly, I will have to request a refund for the payments I have made thus far. Please address and resolve this issue at your earliest convenience. Thank you, M. Tolj

I have been experiencing issues logging into my AT&T email for over two days. Upon entering my username and clicking "Continue," nothing happens. This problem also persists with my account. The online chat and technical support phone number provided by AT&T have been unhelpful, as they are automated responses instructing me to change my password. However, my password is not the problem, and I am unable to change it without being able to log in. It is frustrating to encounter these difficulties, especially after a recent rate increase by the company. As my work relies on accessing my email, I have resorted to setting up another email account for temporary use. I am planning to move in a few months and will be looking for an alternative internet service provider. Though I understand you are not AT&T, I wanted to share my experience. Thank you.

I need assistance with my internet account linked to [redacted]. Recently, a $99 dispatch fee was charged to send a technician to fix my Internet, despite being assured by the technician during installation that I would not incur additional charges. The technician installed a necessary box on my wall to improve my internet reliability, replacing a temporary solution. Despite a more reliable connection, the $99 fee was still charged. When trying to call for assistance within my home internet account, I am repeatedly directed to wireless sales instead of technical support. Additionally, I was charged a $9.99 late fee even after updating my bank card information as requested. The card was not charged initially, and the fee was applied without attempting payment. I kindly request a call to resolve the $[redacted] in dispatch and late fees, as both fees seem unjustified in this circumstance.

I made an agreement to settle my wireless account balance today, but I need until Friday to gather the funds. As a long-time customer, I usually pay my bills on time; though occasionally delayed, they are eventually paid. Having five lines on my account, I risk disconnection if I don't adhere to the agreement. Lorraine from the loyalty department promised a $[redacted] credit for international day pass charges that didn't work on my cruise and $[redacted] for returning a trade-in phone over 2 months ago, but those credits have not reflected on my bill yet.

I am looking to cancel my home internet service with AT&T. Despite multiple attempts to resolve ongoing issues with customer support, two router replacements, and technician visits, the problems persist. I have decided to explore options from other providers and have found better pricing and faster speeds elsewhere. I am now certain that I want to terminate my AT&T home internet service.