ALDI Stores Customer Service Issues

I visited your District Heights, MD store last Saturday, October 6, [redacted]. I purchased a variety of produce, including 4 bags of green beans and 4 bags of brussel sprouts. Today, which is Sunday, October 14, [redacted], when I went to cook them, I found that one bag of green beans and one bag of brussel sprouts were rotted. I stored them all the same way, following my usual habits, so it's not something I did differently. I noticed some customers asking for replacement bags due to similar issues. Also, one register broke down, causing some chaos, but a fantastic woman handled the situation well despite a few unruly customers. I regret not inspecting the bags more closely before purchase. I appreciate your products, but I'm disappointed with the quality this time. I hope for a resolution, whether a refund, a gift card, or free bags on my next visit. I want to raise awareness of the issue and improve the customer experience. My name is Rose, and I hope to hear from you soon. Thank you.

Last week, I purchased a can of fruit cocktail from the Aldi in Leavenworth, KS. Two nights ago, I opened the can and consumed the fruit directly. Unfortunately, 4 hours later, I woke up feeling extremely ill and began vomiting. Throughout yesterday, I continued to vomit until I realized last night that there was mold inside the can. I am starting to feel better today, but as I am 31 weeks pregnant, I was concerned about the impact on my health and potential risks. I still have the can and pictures in case further details are needed for investigation. Thank you.

I had a frustrating experience at the store today. While checking out, I asked the cashier to hand me the items I bought to pack them myself like I usually do. However, the cashier put them in the child seat of the cart. I requested again for her to hand them to me, but she refused and threw the items into the basket roughly, causing me to injure my knuckle. Despite my fast checkout pace, she declined to accommodate my request. This interaction made me feel undervalued as a customer. I typically have positive experiences at this store, but this incident left me dissatisfied. Although I don't seek any compensation, I feel that this behavior may affect other customers as well.

I recently bought a Crofton 11" 3.7QT skillet from Aldi. When I used it on my glass top stove, the rings on the bottom of the pan damaged the glass. I have photos to share if needed. Our condo's stovetop was pristine prior to this incident, and there were no warnings on the packaging about not using the pan on a glass stovetop. I suggest Aldi refunds the pan's cost and addresses the damage to my stove. I have been a loyal Aldi customer for years and trust they will make this right by rectifying the situation and assisting with the repair caused by their product.

I recently tried to buy 2 cases of spaghetti and 2 cases of sauce from the Aldie store in Manassas, VA, to donate to a church food pantry. However, I was informed by the store manager that I could only purchase one case of each item. Despite there being no signs indicating this policy, he was unwilling to make an exception. It is crucial for such rules to be clearly displayed for customers. I believe the policy should be officially communicated by the company before limitations on quantity purchases are enforced. Especially during this season of giving, it's essential that stores support customers who are looking to contribute to food pantries. I hope to receive a response on this matter promptly. Thank you, Donna.

I am trying to locate the Simply Nature pizza sauce in my area of Connecticut, specifically in Aldi stores. Despite checking multiple Aldi locations and contacting them regarding its restocking date, I have not received a clear answer. I have been given vague timelines like December or January, but I am frustrated by the lack of specific information on when this product will be available again. It seems inefficient that the supplier determines when a product will be restocked rather than the store itself. Can someone please provide a definite answer on when Simply Nature pizza sauce will be back in stock at Aldi stores in Connecticut, particularly in Bristol, Southington, Torrington, Waterbury, West Hartford, and Farmington? If Aldi cannot provide it, I am willing to explore other options.

I recently experienced discrimination when trying to order gluten-free bread at a store. Despite patiently waiting in line, I received eye rolls and poor treatment when asking for this specific item. The cashier's attitude made me feel like a lesser customer, leading me to ultimately leave without purchasing anything. This incident occurred on October 7th, [redacted] at 6:30 pm in Richmond, KY. It's disappointing to encounter such behavior, especially when I made a considerable effort to get there. Thank you, Jean R.

On November 7 at 9:01 AM, I visited the Aldi store on Forest Lane in Dallas, Texas to purchase an Advent Wine calendar, but I was informed that it was already sold out despite the store being empty. Later that same day around 9:20 AM, I went to the Aldi on Preston Rd. in Plano and was informed that they were also sold out before opening. I am disheartened by the distribution process for this product, especially since I now see it being sold on EBAY for $[redacted]. This situation highlights a significant issue with the distribution of these calendars. I believe if a product is promoted for a month leading up to its release, adequate supply should be available to meet the demand. I hope Aldi takes steps to address this.

After recently moving to Greenville, SC, I have been staying in a hotel and mainly eating microwavable foods. Today, while enjoying 2 Casa Mamita steak and cheese chimichangas, I was shocked to discover a short curly black hair in the middle of the second one. This has left me feeling extremely disgusted and concerned about food safety. I plan to contact my lawyer to explore legal actions against the company due to this incident. Having worked in a similar industry, I am aware of the hygiene regulations that should be followed. I still have the chimichanga with the hair on my plate, which can be used as evidence. If needed, I can provide a picture to document the situation. Thank you for your attention to this matter. Time of incident: 12:10 PM on 11/22/[redacted].

I purchased two boxes of your ice cream sundae cones which I've bought multiple times before. However, this time they were disappointing. The cones were soft and soggy instead of crispy, despite keeping them in the freezer for five days. Each box contained eight cones with vanilla ice cream, chocolate coating, and crushed peanuts. My spouse and I, both in our 80s, are unable to return to the store frequently. We usually shop at Aldi and have been satisfied with your products. We would appreciate a replacement if possible, although I didn't keep the receipt. We consumed most of the ice cream to avoid waste, but had to discard the unappetizing cones. Thank you, L. J. Robotics have redacted your contact information and email for security and privacy.

On October 29, [redacted], I visited Aldi at [redacted] East Main Street and spent $[redacted] on groceries, including a bag of chicken wings and chicken thighs. Between November 5-16, I returned to the store due to getting sick with salmonella after consuming the chicken. The Aldi store on [redacted] West Mound Street refunded the purchase and replaced the chicken late around 8:55 p.m. The staff consisted of a black manager and a white cashier. I am now seeking assistance in resolving this issue as I fell very ill due to the products purchased from the store.

I purchased what I believed to be 28 tinned Christmas cookies at a store in Kansas City last Friday. Unfortunately, 4 of the cookies were bent, and I assumed the cashier had scanned all 28 items. The cashier retained the 4 bent cookie tins, and I thought I was supposed to exchange them for 4 new ones, which I did before going home. Upon checking the receipt in the box yesterday, I realized the clerk hadn't charged me for the 4 bent tins of cookies. I didn't remove them from the box when they were first scanned. Due to some issues related to concussions and being a bit older, I am considering returning the 4 tins that were missed during scanning to have them properly accounted for.

My spouse and I visited Aldi to address an issue with a purchase I made the prior day. I bought two bags of shrimp labeled at $4.99 each but was charged $10 per bag. During our visit, I spoke to Gabriel at the register, who remembered me from the previous day. I explained the situation, and she mentioned another customer faced a similar problem. Gabriel couldn't process the refund and called the manager. The manager seemed defensive, claiming the price was $10, despite the label indicating $4.99. He suggested returning the shrimp or paying the $10 price. This confrontation left us feeling embarrassed and humiliated in front of other customers. I am requesting a $10 refund and $[redacted] compensation for our unpleasant experience. It is important for businesses to prioritize customer service, as customers are vital to their success. We will continue shopping at Aldi but will avoid the store in Mentor due to this incident caused by one manager.

I just left the store in Moore, OK, which has been remodeled within the last year. When I arrived today (11/26), there were several people in the store. I attempted to check out, but there were only two checkers, and one of them left, leaving just one. The checker I approached was also about to leave and directed me to the other checker, who was overwhelmed with three people checking out with large baskets. I expressed my concerns to the checker who was leaving, as this seems to be a common issue at Aldi's with only two checkers available. The lone checker called for help, and someone briefly assisted with one basket before returning to the office. This led to a line of customers waiting for the one remaining checker. It's a situation that management should address. Unfortunately, this experience has made me reconsider future trips to Aldi's.

I visited Aldi in Lebanon, Tennessee tonight on November 29, [redacted], around 6:55 p.m. I encountered a situation with an employee, a pretty black girl with long hair. I was trying to inquire about a price and found her behavior to be rude and unprofessional. Despite being polite, she responded rudely and slammed an item down, making me feel unwelcome. This experience made me reconsider returning to the Lebanon location. I prefer the Aldi in Mount Juliet for its better customer service and atmosphere. I believe better training on customer interactions is needed at the Lebanon store. This incident affected my holiday shopping experience negatively, leading me to avoid returning to that particular location.

I sustained injuries and had damaged items due to a defective bottle of Modena white balsamic vinegar. As I gripped the bottle, it fractured in my hand, disintegrated, and a shard of glass stabbed my leg through my pants. My kitchen rugs and pants were ruined in the process. Upon inspection, I noticed the glass was exceptionally thin in some areas, almost like a tree ornament. Additionally, while cleaning the spilled vinegar, a scratch was left on my floor, adding to my frustration. The vinegar's high sugar content made it challenging to clean as it left a sticky residue. The whole incident was a terrible mess. I have kept the bottle as evidence and taken a picture of the wound on my leg. It would have been helpful to speak with a representative about this issue. Regards, Diana D.

I am trying to contact my local Aldi store in Bradenton, Florida, located at State Road 70 and Lockwood Ridge Road, to inquire about the availability of the Christmas tree that was supposed to be in stock two days ago. It would be much more convenient to make a quick phone call instead of taking a trip to the store only to find out the item is not there. I am frustrated by the lack of communication as I was hoping to pick up the tree today. This situation makes it difficult for customers like me to rely on the store for accurate information. I hope to receive a prompt response regarding the availability of the Christmas tree.

Hello, I am a loyal Aldi customer who makes numerous purchases throughout the year. I recently bought a 2000W Portable Generator #[redacted], but encountered an issue. Initially, I ordered two units, but when I went to collect them the next day, they were missing. Fortunately, after a couple of days, the Manager located and provided me with the unit I had purchased. However, when checking other stores, I found they had the product in stock but were marked for return due to being damaged or returned items. I was willing to purchase them regardless of their condition, but store staff did not allow me to inspect the products. I would like to address this situation with Customer Service. Kindly reach out to me at [redacted]. Thank you.

I purchased a griddle that was marked on sale for $8.99, but I was charged the full price of $13.99 when I got home. I went back to the store on Hayes Rd in Clinton Township with my receipt and the paperwork showing the griddle's barcode. They asked me to bring the grill back, even though I had all the necessary proof with me. This error made me go back and forth to the store three times to fix it. It's frustrating to see a customer go through such trouble for a refund. This experience really shows how much ALDI values its customers. I'm disappointed in their lack of customer service and the fact that there are no phone numbers available to contact them. ALDI, please review your policies and consider how the public perceives your company.

I have been shopping at your store for the past month or two and generally love the experience. However, tonight I had a negative encounter at your branch on [redacted] Whitaker Ave, Philadelphia, Pa, [redacted]. As I was at the register around 8:45 pm on Thursday, December 13, [redacted], I briefly stepped away to grab an item. Upon returning, I noticed the security officer closely monitoring me, which made me feel uncomfortable and targeted. Despite being a loyal and harmless customer, I felt unfairly treated. I hope incidents like this can be avoided in the future. Best, J.B. Email: [redacted] Phone: [redacted]