ALDI Stores Customer Service Issues

I noticed that Aldi no longer carries plain coffee creamer, and it has been replaced with flavored options. I prefer plain creamer as the flavored ones are too sweet for my taste. I reached out to the manager at Central NY stores in Vestal and Johnson City and was informed that they no longer stock it. I would appreciate it if Aldi could reconsider bringing back plain coffee creamer because some individuals, like myself, cannot consume flavored options due to health reasons such as diabetes. I have not found a suitable alternative yet. Currently, I have switched to using half-and-half but I am concerned about the fat content. Thank you for your attention to this matter.

I found myself waiting in a lengthy queue at the store. When I kindly asked the employee at the front about opening another register, she mentioned the manager would do so later. Despite the line being extensively long and customers crowding around the aisles during lunch hour, the manager did not act promptly. It was frustrating to see the same lady I spoke to eventually opening a register. In my experience as a former cashier, it's common practice to monitor the lines and open a new register without being asked when it gets busy. This situation repeats at this Aldi location, indicating a lack of proactive customer service. The manager's unfriendly and unhelpful behavior adds to the issue, leaving customers discontent. Improving employee training and fostering a more customer-centric approach are necessary steps to enhance the store's efficiency and overall experience.

Today, I bought avocados, tomatoes, and bell peppers. I was disappointed when the checkout clerk at the Sheboygan, WI store, named Jennifer, carelessly dropped my items about 1-1/2-2 feet into the cart. This occurred on 5/22/[redacted] at 11:06 am. I would appreciate it if the staff could be trained to handle fragile produce more carefully to avoid bruising or damage.

I am disappointed by the incorrect warranty information provided for Crofton Cookware. The website directed me to Nordicware, but they seemed uncertain about covering the warranty and put me on hold for a long time. They mentioned a possible call back once they determine coverage for my cookware piece. I find it frustrating that Aldi defers to Nordicware for warranty issues yet doesn't have a clear resolution themselves. The lack of transparency is disheartening. After much effort, I managed to find a contact number for Aldi in Batavia, IL. I provided my details, but it has been three days, and I am still awaiting a response. I am dissatisfied with the situation and the uncertainty surrounding the warranty process.

I have noticed an issue with the Fit & Active Lemonade product at the Willow Grove, PA, Aldi Store. The employee I spoke with confirmed that all three flavors, Lemonade, Punch, and Grape, share the same UPC code. This poses a problem when a customer wants Lemonade but only Grape is in stock, despite there being sufficient inventory of Lemonade. Each box contains approximately 48 items arranged in a 6x8 pattern. The employees are aware of the issue but are unable to resolve it due to higher-ups not listening to their feedback. This lack of communication leads to customer dissatisfaction and impacts shopping experiences. The UPC on the container appears to be [redacted]24, with the additional number above the UPC being [redacted].

I recently visited the new Aldi store in Naperville, Illinois, and observed that the prices were higher compared to the Aldi store in Plainfield, Illinois, which is closer to my home. Despite the stores being only a few miles apart, I prefer the larger Naperville location as it's conveniently on my way back from work. During a shopping trip with my husband, we noticed a significant price difference between the two stores when comparing the same items simultaneously. I encountered an unpleasant experience with an employee at the Naperville store when I tried to return two items that were mistakenly rung up twice. The employee insisted I wait in line for a refund and denied any pricing discrepancies between the stores when questioned. I believe this issue needs to be addressed promptly.

I would like to file a complaint about the poor service at Aldi located in Palmetto Bay, FL, on US1 with 152nd Ave. I experienced rude service from a cashier who spoke to me inappropriately during checkout. Today, while using my phone and the WhatsApp app to discuss products with my son, the manager warned me about using the phone, implying it was prohibited. I am a new customer at this store, and I already feel disappointed with the treatment received. I work in the area and enjoy shopping at the store, but I felt discriminated against and embarrassed by the manager's comment. I have never experienced this in any other Florida store. I need to consult with friends and family about purchases, and Aldi made me feel uncomfortable doing so. This is not good for the company. I believe they should offer better assistance, including a phone number for more personalized service. Thank you. My name is Harold P., a consumer.

While shopping at Aldi's on Galleria Drive in Johnstown, PA, I came across a bamboo cutting board that was marked at $4.99. When I got to the checkout, it rang up at $9.99. I informed a staff member, showed them the $4.99 label, and they acknowledged the error but still charged me the higher price. This situation left me feeling disappointed as a loyal shopper at Aldi's in Johnstown and Ebensburg. I believe the pricing discrepancy should have been honored to match the labeled price. Thank you, Sherri Taylor.

I did not place the following order! Which credit card was used for this order? Who placed the order? Please cancel the order and refund the credit card if one was used under the name Barbra Sidkoff. Also, please alert me as it was fraudulently used. Thank you.

I recently received an email about order GFV[redacted]2 from a store I am not familiar with. I did not make this order, and there have been no charges on my credit card. Here is the content of the email I received: Hello MARGARET HUNGERFORD, I wanted to follow up as I received an order confirmation for GFV[redacted]2. Despite the details provided in the email, I have never shopped at this store before and did not place this order. I have checked my credit card, and there are no charges reflecting this purchase. If anyone has experienced a similar situation or has advice on how to proceed, I would greatly appreciate it. Thank you.

I recently shopped at your Aldi store in Shawano, Wisconsin. Upon returning home, I noticed an error on my receipt. I purchased one bag of prunes, but the receipt shows I was charged for four bags. The cashier, Karlie, voided one bag, but I was charged for the additional bags. The total was $15.56. I believe this was a simple mistake and would like to discuss this further. The receipt number is [redacted], with additional numbers [redacted]/[redacted]/[redacted]/[redacted], and the purchase was made at 11:34 AM. Please contact me at [redacted] or [redacted] I have been a loyal Aldi customer for over 10 years and look forward to resolving this issue. Thank you, Barbara Fox.

Subject: Recent Unpleasant Experience at Aldi Dear Sir/Madam, I am a loyal Aldi customer and want to share my recent experience at the Lafayette Road store in Indianapolis. During a visit to the store, I encountered a distressing situation at the checkout counter. Despite my attempts to handle a card decline due to a pending check deposit, the cashier's actions felt degrading and humiliating. I must express my disappointment in the manager's response to my complaint about the treatment I received. I would appreciate clarification on Aldi's policy regarding customer interactions in such situations. It is crucial to me that customers are treated with respect and empathy during challenging moments. Thank you for your attention to this matter. Best regards, Rita M. Dewes

I experienced harassment at Store 71 in Johnson City, NY. While shopping with my wife, we inquired about paper bags which were not available, so we used a heavy plastic bag. When my wife commented on the bag, a cashier named Ashley made derogatory remarks about her. When I intervened, the situation escalated, and I requested to speak with a manager. Despite the cashier's behavior, I was asked to leave the store, leading to a confrontation. The manager eventually intervened, and the cashier was removed. I expressed my disappointment to the manager for the lack of customer service. I believe such disrespect should not be tolerated from employees when customers are loyal and spend significantly at the store regularly. I would appreciate speaking with a representative via phone at [redacted] rather than through email. My name is Joe N. Thank you.

In February, I tripped over a board wedged under the shopping carts at Aldi's in Hickory. This incident caused injuries to both of my knees, tore my pants, and damaged my boots. As a result, I have scars on both knees. After reporting the accident in-store and providing pictures, I spoke to someone but have not received any follow-up. Despite multiple attempts to reach out, I have not heard back from Aldi's. The injury to my left knee has worsened, leading to instability and several subsequent falls.

Every two weeks, I shop for groceries with a budget of $[redacted]-[redacted] to sustain my family of four. I always pay in cash using $50 and $[redacted] bills from the bank without issues. However, my recent experience at the Middletown Delaware store was disappointing. After an efficient shopping trip, I attempted to pay $[redacted] with two $[redacted] bills, only to be told they couldn't accept them due to a stain. Despite offering to return with smaller bills the next day, the cashier's behavior was rude, making me feel embarrassed and rushed. I had to leave empty-handed, pay for extended childcare, and buy a limited supply at Walmart. This unexpected cost piled up, and I had to extend the babysitter's hours, affecting our tight budget. The lack of empathy and inconvenience I faced was disheartening, especially since I've been a loyal customer who spends a significant portion of my income at Aldi. I believe a gift certificate would be a suitable gesture to address the distress and financial strain this situation caused me.

I need assistance regarding the local Aldi that is currently being renovated. During my last visit, they were out of various items, especially dairy products. Traveling there is quite challenging for me due to my disability, and it involves careful planning for food and medication. I am on a diet that mainly consists of liquids and soft foods because of my dysphagia. I tried calling to check if they have dairy products and soft foods available as part of my essential staples. If they are still undergoing renovation and do not have the items I need, it would be very inconvenient for me to arrange transportation and not be able to shop there. Any help would be greatly appreciated.

Today, while shopping, I encountered a situation with an Assistant Manager at the store. As I was directed to checkout till 7, I was repeatedly shouted at by the manager, even after expressing my discomfort. Despite trying to defuse the situation, the manager continued to argue and even accused me of being rude. When I suggested making a complaint, I was abruptly asked to leave the store. Feeling embarrassed, I later contacted customer services to report the incident. I was informed that it was not company policy for managers to provide feedback to customers. I am seeking an apology from the store for the poor treatment I received and the distress it caused me.

I bought a 42 oz container of Millville rolled oats a while ago. Recently, I read about studies, especially the one conducted by EWG and reported on by CBS, regarding glyphosate levels in various foods. Some oat products had high levels of this chemical, surpassing FDA limits. I observed that Aldi's products were not included in the testing. I am curious about the glyphosate levels in the product I purchased, specifically the batch with the following package code: 1NA1 [redacted] 02:19 Best if used by Nov 27 [redacted]. I would appreciate knowing this information to decide whether to use or return the product. Thank you, Steve

I would like to express my dissatisfaction with the customer service I received. Despite reaching out to address ongoing issues, the problems were not resolved. Our local store consistently fails to stock the items we have requested for months, with employees unable to assist. I was initially a fan of Aldi when they opened in our area, but the recent lack of product availability has been disappointing. The local staff seem unable to help fulfill customer requests, leading to frustrations. I feel frustrated by the unhelpful responses I have encountered from Aldi's customer service team. As a next step, I plan to share my negative experience with Aldi through a review process. I believe that Aldi should place more emphasis on hiring competent staff. I am considering escalating this matter to the corporate office to seek a resolution to these ongoing issues. Sent from my iPhone

Hello, I recently purchased grass-fed ground beef and was under the impression that it cost $17.96 for a pack of three, equating to about 4 lbs of beef. Upon returning home, I noticed the price multiplied by three for a package with three connected portions. I believed the price was around $7/lb based on online and in-store comparisons. However, I was charged three times more, totaling around $54 for 4 lbs of ground beef. I am keeping the receipt and would appreciate assistance in resolving this matter as I am unable to reach anyone via phone. I hope to hear from a customer service representative soon to address this issue and ensure the store takes responsibility. In the future, I will always double-check my receipts before leaving the store. Thank you, Heidi.