AFLAC Customer Service Issues

I need to check the status of my outstanding claim that hasn't been updated. Additionally, I'm having trouble paying my monthly premium because the system shows me as a quarterly paying customer. I've tried to contact an agent through chat, email, and phone with no success. The call back feature says I'll be contacted on Thursday, but today is only Tuesday. I received a letter stating my policy would be canceled due to non-payment. My account requires immediate review and correction.

I recently received a final notice from AFLAC for plan number A[redacted] stating my payment was due on December 16 for $43.50. However, today on December 28, I received another final notice for the same payment. Despite being a customer with AFLAC for 20 years and always paying on time, I have experienced issues with not receiving payment notices. Last month, I spoke to a representative who assured me it would be resolved, but unfortunately, the problem persists. I attempted to contact AFLAC today for assistance but did not receive a call back as requested. This lack of communication and customer service has left me feeling frustrated. I hope this matter can be addressed promptly. Thank you, S.P.

On December 14, our checking account was compromised. I reached out to Aflac on December 15 to update our bank account information due to this incident. The first representative was unable to assist me, so I awaited a callback scheduled for December 20. The representative on the callback effectively updated our account for Aflac's deductions, providing them with the new routing and account numbers. Despite no change in financial institutions, I received notification from Aflac that my payment was not processed. I made efforts early on December 20 to resolve this matter promptly. I am surprised by the discrepancy in the updated details. I am ready to provide the routing and checking account numbers if needed.

I have two AFLAC policies, one for Cancer and another for Intensive Care. I usually get separate paper invoices for each policy every quarter, and typically both premiums arrive together. However, yesterday was the first time my Intensive Care premium arrived but my Cancer policy premium did not. If my mail carrier put the Cancer premium in someone else's mailbox, could I request a replacement premium to be mailed?

I filed an AFLAC claim in December for an accident where I fell. Unfortunately, my claim for 6 doctor visits was denied, likely due to improper documentation. After calling AFLAC and discussing the accident again with a representative who took more detailed information for resubmission, there is no update on my claim status on the AFLAC portal. It seems like there has been no progress. Today at the doctor's office, my physician asked about the claim, and I mentioned the denial and lack of communication from AFLAC. The doctor suggested writing a letter with "Bad Faith Insurance Claim" at the top to emphasize that it was indeed an accident. He recommended speaking with a Supervisor to ensure the completion of my claim.

I'm looking to review the coverage of my three Aflac policies and obtain the necessary claim forms. I would appreciate speaking to a live representative instead of an automated system to streamline the process and assist all customers effectively. Simplifying the system may benefit older or less literate individuals when submitting claims.

My mother, Careen M. Pierce, had an Aflac Cancer policy with number 0B316752. She resided at PO Box [redacted], Bandon, OR. Unfortunately, she passed away on January 23, [redacted], shortly after paying her premium on January 3, [redacted]. I am inquiring about the possibility of receiving a refund for a portion of the premium for her estate. Additionally, I would like to proceed with canceling her policy effective the date of her passing. I have been experiencing difficulty trying to reach Aflac, encountering frustrating delays and unfulfilled promises of return calls. I am seeking guidance on the steps I should take to fulfill these two requests. Please advise me on the necessary documentation that I need to provide to move forward with these matters. You can reach me at [redacted] or via email at [redacted]

I kindly request an email with the cancer claim form for the hospital records I have from 1/14/20 to 1/13/22. I need the UB-04 information. Should I send the packet to you? I am unsure how to complete the form. Do I need to fill out separate forms for each hospital visit my mother had for cancer? I have many questions and struggle to understand the hospital records. Attempts to schedule a phone call were unsuccessful. I am assisting my 90-year-old mother in this process. Do I need every doctor who treated her for cancer to fill out individual UB04 or HCFA [redacted] forms? Her doctors are from Corilion in Roanoke, VA, except for Dr. S.M. from Blue Ridge Cancer Center, Roanoke, VA. Will her doctor visits and blood tests be covered? I am unsure what is covered. Assistance is greatly appreciated; I feel overwhelmed.

Subject: Regarding Policies #OD738350 & #OD738351 I recently received two notices stating late payments and a possible termination of my policies, which is alarming as I have proof of payment. I attached a copy of the canceled check, dated January 11, [redacted], for $[redacted].00, the semi-annual premium for both policies. Normally, I send one check in a single envelope within 2-3 days of receiving my invoices. I even sent a letter on February 9, [redacted], addressing the late payment issue, but I have been unable to reach anyone via phone due to a continuously busy line. It's frustrating not being able to communicate effectively with AFLAC and my policy representative. I sincerely hope to resolve this matter promptly. Thank you for your assistance. S. Flup

Hello, I am Stacy Marie from McCalls Chapel in Ada, Oklahoma. On December 15, [redacted], I was attacked by a pitbull and suffered severe injuries. I was airlifted to OU Medical for treatment and spent five days in the hospital. Upon returning home, my house was burglarized. Due to complications with my hand wound, I had to be admitted to Integris Heart Hospital for six days. This entire ordeal has been challenging for me emotionally and physically. I am reaching out for assistance in processing my Aflac accidental insurance claim and short-term disability benefits. I am facing a long recovery period as advised by my doctor. Any help in navigating this process would be greatly appreciated. Thank you for your understanding. - Stacy

Hello, I tried to file a claim following my agent's advice. Unfortunately, I am unable to obtain the necessary information from Aflac to initiate the claim. Moreover, I am locked out of my policy details and am encountering challenges as there are no personalized assistance available. It is important to speak with a human representative for assistance as we, as customers, are the ones supporting the service. I am unable to access my account, file or track a claim due to the lack of human support. Furthermore, I have a new AMEX card for payment but have been unable to update the account details without human assistance. Consequently, I am unable to pay my premiums. It is essential for Aflac to provide human contact for efficient customer service. I hope this issue can be addressed promptly to continue our business relationship.

Two years ago, a claim was filed for my husband's surgery with Aflac but I never received any updates despite making multiple calls. Feeling frustrated, I gave up on Aflac until Nick Lefko encouraged me to re-file the claim. Unfortunately, even after re-submitting, I have not received any assistance. I have been struggling to reach a human for help with log-ins and questions, and even Nick Lefko seems unreachable. My $94,[redacted].95 claim could be a positive testimonial for Aflac, but I am unable to access my account. I have also been unsuccessful in updating my AMEX for premium payments, risking default. Despite filing for hospitalization, I have not received any confirmation. This experience has left me questioning the quality of the customer service provided by Aflac.

My three policy coverages are going to expire on April 1. Some time back, I informed you that I needed to update my credit card details for all three policies. Despite this, I got notices dated February 24, [redacted], stating I should have notified you earlier than thirty days in advance. I believe I updated my details before that. I've been attempting to reach you by phone to confirm if the last four digits of my new card are correctly noted, as the first twelve digits were x's. Unfortunately, I couldn't reach a live operator through the provided phone number. Hoping this message validates the information I provided. Please email me to acknowledge receipt as I'm anxious my policies will lapse. Thank you for your assistance. - Barbara J. Hunt

I have been having a challenging time with Aflac regarding my recent claim for my wife's cancer policy. Despite submitting a claim for an evaluation by a cancer research doctor from a cancer research center, it was denied stating that routine doctor visits are not covered. This evaluation was not routine, and I feel like my claims are not being thoroughly reviewed. It's frustrating to deal with this while my wife is undergoing cancer treatments. I want to ensure everything is in order to avoid any delays in receiving payment on our policy. My name is William Owens, and I am referring to claim#[redacted]65 filed on 03/22/22 for Linda Owens. Thank you for your assistance.

I have provided all the necessary paperwork, including the death certificate of my late husband, but have yet to receive the check. The agent responsible for this is #VF827. This issue has been ongoing since February, and I am becoming increasingly frustrated. I was assured that the process was finished, the account was now under my name, and the check would be sent shortly. However, I recently received statements addressed to my deceased husband, John Ladge, who passed away on January 28, [redacted]. This lack of sensitivity and efficiency from the company is unacceptable. I seek assistance in resolving this matter promptly. Thank you, Marilyn L.

I am disappointed with the customer service experience I had today. I spent 45 minutes on hold, as I was informed, but was unable to resolve my issue. Despite speaking with someone two weeks ago who accepted a three-month payment plan for my account (PK225099), I have since received six letters requesting payment. Now, I have been informed that the account is closed, even though I provided account and routing numbers for my bank. Additionally, my CA account was supposed to be drafted as agreed. Can someone clarify this situation, please? lgatchel47[at]gmail.com lgatchel[at]wakehealth.edu

My husband is currently on short-term disability from his employer through your company. He is currently in the hospital for the next 6 weeks due to an abscess on his spinal cord that has caused loss of mobility in his legs and arms. He had his first surgery yesterday to remove one abscess, allowing his legs to have mobility again. He will have a second surgery on Monday in hopes of regaining mobility in his arms. I need to start his short-term disability payments and would like to know how to obtain the necessary forms and provide you with the required information for a prompt payment. Thank you.

I am following up to address a recent issue. Upon receiving a letter from AFLAC dated October 27, [redacted], I confirm that I updated the debit card information for my monthly premiums. Although the payments were made up to November 15, there was an issue with the previous debit card linked to my husband's account, Brian T Reid, P0C1H0A0. Unauthorized transactions totaling over $[redacted].00 prompted the bank to cancel that card, leading to the rejection of AFLAC's payment. The new debit card in use now belongs to Carolyn B Reid, linked to the same checking account with different numbers. I apologize for any inconvenience caused. It seems the situation has been resolved according to your recent correspondence. Thank you for your understanding. Carolyn B Reid.

I submitted a request to cancel my whole life plan six weeks ago. It appears I accidentally selected the wrong option as I checked the box for whole life instead of term life insurance. Unfortunately, there was no indication on my portal or pay stubs specifying the type of insurance I have. Interestingly, the option for whole life insurance was not even available on the original form I submitted. Despite contacting your customer service multiple times, I was not informed of the error until last week. I am disappointed with the lack of clarity in Aflac's paperwork process. I am requesting a refund from January 9th until the policy is canceled. I would prefer a direct deposit refund, as you have my information on file, but would also accept a check if direct deposit is not feasible. Thank you for your attention to this matter.

Regarding Policy # W9211, I am writing on behalf of Mark S., owner of The Finishing Touch, Inc. located at [redacted] N. Northwest Highway, Chicago, Illinois [redacted]. I regret to inform you that the policyholder, Mr. John Johnson, has passed away. Mr. Johnson was a valued employee, and I personally covered his Aflac policy during his extensive illness. If there are any death benefits available, we would like them to be directed towards his children to help cover burial expenses. Please communicate any necessary details to the provided email address. Thank you for your assistance in this matter connected to the Aflac Account. Sincerely, Mark S.