7-Eleven Customer Service Issues

I am writing to express my disappointment with the 7/11 Teresa Rizal Branch. I recently relocated from Mandaluyong for work, and having a 7/11 nearby was convenient. However, I have repeatedly encountered poor customer service. The store has sold stale boiled eggs and rice, which I had to return. The staff seem more interested in chatting than assisting customers. On a recent visit, they didn't heat the food properly, gave incorrect sauce, and lacked basic common sense. Even though the store is close to my apartment, I was unable to return to address the issue. I hope that the branch will improve its staff training to offer better services and prioritize customer satisfaction. I appreciate your attention to this matter. Thank you.

I was at the 7-11 on the corner of Park Ave East and Illinois Ave in Mansfield, Ohio this morning. I intended to give Ashley, one of the employees, a ride home so she wouldn't have to walk. As we were leaving, another employee rushed out, grabbed the passenger side mirror, and started yelling profanity and making threats over bananas not being stocked. This behavior by Toki is not isolated, as she is consistently rude, unprofessional, and prejudiced towards customers and coworkers. I believe termination is necessary for the safety of other employees and customers at the store.

The staff at the 7 Eleven in Talipapa Novaliches are rude, disrespectful, and lack concern for their customers. Perhaps before being hired by the HR of 7 Eleven, their background should be checked in terms of their values. I don't know how they can tell if someone is polite just by appearance or the grades they achieved in their GMRC. I've had many bad experiences at this 7 Eleven branch, for instance, once I forgot my change of [redacted] pesos. I was in a hurry and went back in the evening, it would have been fine since it was my fault, but instead of politely apologizing they told me they didn't care. They should have just said sorry sir, we can't retrieve it anymore because there's no excess cash in our register. Also, when paying bills at the kiosk and multiple receipts come out, it's confusing to know which one was scanned. I've asked several times but the cashier simply points at the small numbers on the receipt to indicate the amount. It's impossible to see and with social distancing in place, understanding the bill is even harder. It's frustrating when they repeat the price angrily when all I need is a clear explanation. I don't like complaining as a customer because I used to work as a cashier, but I was never oriented to be disrespectful to customers. It's on me to treat customers properly because without them, I wouldn't have a job. The employees at 7 Eleven Talipapa Novaliches on Quirino Highway should be taught better manners.

Good afternoon, I kindly request that a pleasant and helpful staff member be placed at the front counter of your store located at 7-Eleven Taman Tiara Tangkak on 12.08.[redacted] around 12:15 PM. During my visit, I intended to make a purchase and presented a RM100 note, which the staff informed me they could not exchange due to the manager already taking the money for the day. As I was leaving, I commented lightly by saying "no exchange, huh?" and was unexpectedly told to "mind my language." I approached the staff member to understand the reason for the response and was told I had supposedly used a rude word. I was taken aback as I didn't recall saying anything disrespectful. Despite the misunderstanding, it would be appreciated if staff could remain professional and not react emotionally when interacting with customers.

I bought an AT&T prepaid card at 7-Eleven but got the wrong one. The manager promised a refund, but mistakenly kept my receipts. When I asked her for them, she claimed to have given them to the accountant. The total purchase was around $70. The manager was off the next day, so I called the police because it felt like theft. Now she wants me to wait until Tuesday. As someone with a fixed income living in housing, it's unfair that I have to wait for a refund when the mistake wasn't mine. The manager even canceled my prepaid plan. I feel like a victim and want my money back promptly, along with compensation for the inconvenience.

I want to share my recent experience with the store at [redacted] North Main St. While shopping there, I noticed discrepancies with their promotional pricing. Despite seeing a promotional price for Good Humor items, I was charged full price at checkout. When I pointed this out, the clerk initially hesitated to refund me but eventually did so. I am concerned about the store's practices, especially considering the impact on our community. I urge them to adhere to consumer sales laws and provide fair pricing for all customers. It is important to address these issues to ensure fairness for everyone who shops there. -Dan Kelly

Good day, During our visit to [redacted] today, we encountered an issue where one of your team members made an error with an order while on the phone, resulting in a confrontation where my husband was unexpectedly struck. The individual involved has caused problems at this location before. I have documented pictures of the incident and would like to discuss this further with your management team. Due to this incident, my husband will need to miss work, affecting our family's income. We are eager to resolve this matter amicably and avoid escalating it further. Your prompt response is greatly appreciated. Looking forward to hearing from you soon.

Problem with Lyft gift card. I bought a $50 Lyft gift card, but when I tried to redeem it, I got an error saying it had already been used, leaving me with nothing. I went back to the 7/11 store to sort it out with the clerk, but they couldn't help, suggesting I contact Lyft. I've been unable to reach Lyft over the phone since there's no contact number. The app instructions were no help either, providing generic responses. After several days, I threatened to close my Lyft account, and finally got an email saying Lyft supports cards they sold, not those from third-party sellers like 7-11. It seems like there might be a scam at the store level.

My name is Cindy. I used to work at [redacted] and had a troubling experience on 11/5/[redacted] at the West Haven store under Ravi, the owner. An incident occurred between Ravi and a service representative that escalated into a public argument. This confrontation made me very uncomfortable, with customers inquiring about making complaints to corporate. Ravi's behavior was aggressive, questioning why the service issue wasn't resolved sooner, leading to a further confrontation. Despite my attempts to defuse the situation, Ravi continued to raise his voice in front of customers. Feeling scared and uneasy, I eventually left my job. Witnessing Ravi's frequent conflicts with vendors, service personnel, and even physical altercations with customers, I believe he needs help for his anger issues. I sincerely hope that no one gets seriously hurt before he seeks assistance. This message is intended for Russ Neilson and the owner of [redacted] for their awareness. Thank you for reading.

I bought a $10 Google Play Card and have the receipt as well as a transcript with Google Support. Here is an email from them saying the card was not activated. They advised me to go back to the store with the card and receipt to get it activated. I'm sharing this for assistance in resolving the issue. I'm willing to provide receipt details and card information if needed. Thank you. - Alex

I am curious about how Seven Eleven operates. Unfortunately, there is no Seven Eleven in Wilmington, Ohio yet. I am currently employed at Speedway but I am not sure how long I will stay. I believe there needs to be a complete change in management at my current workplace. The existing manager's methods do not align with what I consider appropriate managerial practices. The management should not tolerate employees taking products without consequences, leading to frequent financial discrepancies that are overlooked. I have noticed that employees are let go for unjust reasons if they do not conform to the manager's style. The manager should find substitutes for shifts instead of expecting employees to arrange swaps themselves. Despite claiming to have punctual employees, all of the management team have been consistently late. If you do not conform to their ways, you are marginalized. The manager has even mentioned that my anxiety and depression would prevent me from advancing to a managerial position, which feels discriminatory and unfair. I am unsure of how to address this situation as the general manager and district manager seem to be in agreement with the current management.

I ordered the pizza deal for $10 which included a Large pepperoni pizza and a 2 Liter of Pepsi. Unfortunately, they were out of cheesy breadsticks and said they would refund that portion to my card. However, I noticed they charged my card twice. Initially, they charged $15.02 and a few minutes later, they charged $13.07. This situation is frustrating and unacceptable.

I visited your store at [redacted] W Wells Street in Milwaukee, WI on December 20, [redacted], at approximately 8:42 pm. Upon entering, I intended to buy a Sprite, Spicy Nacho Doritos, and a bag of gummy bears. When I handed the gentleman a $50 bill, he informed me that they did not accept bills of $50 or $[redacted]. I inquired about their policy being posted, to which he admitted it was not displayed. As I had no other form of payment, I had to leave without my items. I sought assistance from a neighboring business and was advised that I could get change from 7 Eleven. When I mentioned feeling refused service, they expressed surprise. I am left wondering if my appearance or race influenced the rejection of my bill at the store—a concern I hope is not true.

Good evening, I would like to bring to your attention a concerning experience I had with an employee named Marín. During my recent visit to the store located at [redacted] Pines Blvd, I observed that Marín displayed an unmotivated and tired attitude. He failed to properly bag the products, handled napkins with his hands, and did not provide discounts that are typically given at other locations of the same franchise. Additionally, the coffee stirrers were not appropriately packaged in accordance with current regulations related to Covid-19. While I have been a regular customer of this store, I am disappointed by the behavior of the employees. I hope that necessary corrective actions can be taken to ensure the efficient operation of this franchise. Thank you.

Good evening, I am writing to address an issue regarding the behavior of a worker named Marín. I experienced him as unmotivated, tired, and displaying improper attitude during my recent visit. He did not bag the products, handled napkins with his hands, and did not provide discounts as is customary in other franchise establishments. Additionally, the coffee stirrers were not properly packaged following current COVID-19 regulations. Despite being a regular visitor to this store, it is disheartening to encounter this behavior from employees. I kindly request that necessary corrective measures be taken for the smooth operation of this franchise. Thank you.

I just want to report that your cashier was very rude and arrogant. I bought drinks for my friends, so I already made my selection and when she punched in my order, I asked to cancel the KitKat. She told me it couldn't be canceled because she already punched it in. My point is, why can't I cancel when I can do it at 7/11 and she got angry and spoke to me rudely. I told her not to get upset because as far as I know, it can be canceled, it's not in the consumer act or any law that once it's scanned, you have to pay for it. She was extremely rude in the way she spoke. Her name is Abegale Saidulla at the lower level of the Pag-IBIG main office in Mandaluyong. I hope you will take action on this. I want to complain about her to HR or to anyone who can address this. She was really disrespectful.

A coworker from the [redacted] franchise and corporate store has repeatedly verbally threatened me while working together, even following me and continuing to make threats. I filed a complaint on December 27th, but two days later, I have not been contacted by anyone regarding the situation. The franchisee's brother is informed and has been to the store, and I have also texted him. This is a serious matter that needs attention, and I am concerned that there has been no response or investigation yet.

The store located at [redacted] N. Gay St., Baltimore, MD [redacted] with phone number [redacted] is currently closed. A handwritten sign on the door states it will reopen at 5:00 A.M. The store is now managed by corporate and seems to have limited hours, unlike the previous 24-7 operation. It is suggested to have a proper Open/Close sign and display operating hours for customers' convenience. Under the previous management, the evening/overnight shift was problematic with unhelpful staff behavior. It caused significant loss of business due to early closures. For safety and customer satisfaction, consider installing a clock face with return time if a single employee is working. Regarding the loss of accumulated Bonus Points due to a computer error post-lockdown from MCVET in July [redacted], the inconvenience was significant. The deletion of the phone number in the system for debit card use at 7-11 further complicated the situation. Resuming a seamless transaction took multiple attempts by the clerks. The accumulation of over 21,[redacted] points would have been substantial, estimating to approximately [redacted],[redacted] points by now. Your understanding and resolution on these matters are appreciated. Sincerely, Bruce Mattes

Yesterday, I bought a $50 Reboost Pin for my phone due today. However, the ink on the receipt smudged, making the second-to-last number of the pin unreadable. I'm confident about the other numbers. I've tried calling the store (Store #[redacted]) to no avail. I have the receipt and can provide other details for verification. Please help me resolve this issue. Thank you.

I had a negative experience at the 7-Eleven on 46th and Washington where an employee was very disrespectful to me. Not only did he call me derogatory names, but he also made inappropriate racial remarks towards me. Despite trying to clarify a purchase related to my account, he responded aggressively. As a former employee who frequents 7-Eleven, I believe that no customer should ever be subjected to such behavior. The incident occurred on Monday, March 8th at 7:12 pm while I was buying a pack of Pall Mall non-menthol [redacted] cigarettes. I kindly request appropriate actions be taken to address the inconvenience caused by this situation.