Wish.com is an online marketplace that allows merchants, many of which are based in China, to sell directly to consumers. As a popular third-party marketplace with a much-downloaded app, it is not surprising that Wish.com gets a lot of requests for customer service each and every day.
It should be noted that Wish.com does not offer phone-based customer support. If you need to contact customer service, you'll have to initiate a support request online or through Wish.com's mobile app.
People call Wish.com customer service for a range of reasons, including:
There are several things that you can do to help ensure that your request for customer service is handled quickly and professionally:
Understand the platform: Wish.com is a marketplace that facilitates sales between sellers and buyers. Many, though not all, sellers are outside the United States and many are in China. This means that Wish.com is not the company that manufactures, sells, or ships the product. Customer service representatives may have limited ability to completely resolve issues. In addition, shipping is often from overseas and items can take weeks to arrive due to shipping issues and behind held up in customs.
Carefully and honestly answer the questions that Wish.com's automated system asks before submitting your support request. This will help ensure that it is directed to the right division so that it can be handled quickly.
Have screenshots and other documentation handy so that you can respond to queries from the customer support agent. This is particularly important if you are requesting technical support or you believe that a product has been misrepresented by the seller.
How do Consumers Feel About Contacting Wish.com Customer Service?
Many consumers are unhappy with the fact that Wish.com does not provide any kind of real-time customer support, either through phone or live chat. Customers who are having problems with their orders appreciate being able to work with a real person in real-time and often dislike having to wait for hours, and in many cases days, to get a response. At the same time, many users also realize that Wish.com is a third-party marketplace that often offers products at huge discounts and is not able to provide a high level of customer service if it is going to maintain its business model.
What Kind of Issues can Wish.com Customer Service Representative Resolve?
A Wish.com customer service representative can resolve many typical issues, including checking on the status of an order, processing refunds, taking reports of misrepresented products or providing technical support.
Wish.com customer service cannot resolve issues of incompatibility between your computer or device and the wish.com website or app. The agent may be able to recommend a workaround, but ultimately, it will be up to you to use a device or computer that is compatible with the service. In some cases, you may be able to contact the manufacturer of your device or computer to see if they have any suggestions.
Wish.com may not be able to replace or exchange a product that arrived broken or did not arrive at all. This is due to the nature of the company's relationship with its marketplace sellers. At best, the agent may be able to process a refund or a product credit for you. In addition, wish.com cannot provide technical support or troubleshooting for products sold through its system. You will have to contact the seller or make use of product literature to resolve your issues.
If you can receive a response from Wish.com and are unhappy with the reply, don't give up. You may still have options.
Unfortunately, Wish.com offers very limited customer service. You will have to reply to the communication that you received and explain why you are unhappy with the response. This is likely to be your only real option for dealing with this company.
If you are unable to resolve your issue directly, contact your bank or credit card company to see if they will be willing to initiate a chargeback on your behalf.
You came here to see Wish's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Wish agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Wish anyways and help you with your issue. Over the last 18 months, 38,580 customers like you have come in search of a phone number for Wish and helped us confirm they don't have one. Common reasons that people try to call Wish customer support department include and other customer service issues. Rather than trying to call Wish first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email or twitter. Unfortunately, right now Wish doesn't have any phone numbers. It's not always clear what is the best way to talk to Wish representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Wish, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Wish customers like yourself.
GetHuman does not provide call center services or customer support operations for Wish. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wish. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.