A:Not at this number; hours here are Mon-Fri 8am-midnight CST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 52 seconds.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Wards.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Wards.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, 4, 3, then 0#
Below are some clips we've found from Wards.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Montgomery Ward.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with Wards.com
Wednesday, January 3, 2024 3:16 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Montgomery Ward.
Calls are recorded for quality assurance.
How can I help you?"
Excerpt from a call with Wards.com
Monday, June 17, 2024 1:34 PM
They may ask you to enter information with the dial pad
"Thank you for calling Montgomery Ward.
Your call may be recorded for quality to check the shipping status of your order. For for instructions on how to return an item, please enter your eight digit order number followed by the pound key."
Excerpt from a call with Wards.com
Friday, June 21, 2024 12:47 PM
They may ask you to say or enter information
"Great. I can help you make a payment.
Please note, by making a payment in this automated you can avoid the three dollar fee that is charged when paying with an agent as well as extended hold times in our payment center due to adjustments for the health and safety of our employees.
If you have your account number, say account number.
If you have your phone number, say phone number.
If you don't have please say or enter the phone number I can use to look up your account."
Excerpt from a call with Wards.com
Monday, March 4, 2024 4:31 PM
The first phone menu
"Thank you for calling Montgomery Ward.
To repeat these options, press nine.
Your call may be recorded for quality assurance. To place an order or open your credit account press one.
To make a payment or for questions on your billing statement or credit plan, press two."
Excerpt from a call with Wards.com
Friday, May 31, 2024 7:02 AM
After you press 2
"To check did you know that you may also visit our website to check on your account or make a payment?
For account information, press one.
For payments, press two."
Excerpt from a call with Wards.com
Sunday, March 10, 2024 7:35 PM
What are the hours and when should I call?
Wards.com operates the call center for this 888-557-3848 phone number Mon-Fri 8am-midnight CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 627 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Wards.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wards.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wards.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wards.com is Wednesday.The most busy day to call is Monday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 627 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 113% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Wards.com is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Wards.com staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Wards.com
Below is a sample of recent calls to Wards.com, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "What's the status of my order?"
- From a call lasting 6m 41s , Nov 19, 2024 9:32 PM
Malfunction part replacement: "I got a letter in the mail the other day where I bought a Jacuzzi and they got a callback on a compressor."
- From a call lasting 9m 17s , Nov 19, 2024 2:37 PM
Add items to order: "I was calling to see if I can add on three more items."
- From a call lasting 30m 9s , Nov 19, 2024 12:50 AM
Inquiring about an order: "I'm looking for a case of him and her."
- From a call lasting 13m 9s , Nov 15, 2024 3:20 AM
Order status inquiry: "It should be here today, but I haven't got anything."
- From a call lasting 12m 45s , Nov 12, 2024 5:17 PM
Requesting return label: "I want a return package label from you all."
- From a call lasting 14m 45s , Nov 11, 2024 11:42 PM
Information about why customers call Wards.com is extracted from issues that customers have reported to GetHuman.
This is Wards.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wards.com agent. This phone number is Wards.com's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-557-3848 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Wards.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Wards.com has 1 phone number. It's not always clear what is the best way to talk to Wards.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wards.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wards.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.