Verizon Smart Rewards Customer Service

Phone Number & Contact Info

Verizon Smart Rewards's Best Phone Number

866-962-3713
Toll-free·Calls Customer Service·Most popular Verizon Smart Rewards number
Free tools for easier calling
Q:

How do I talk to a live human at Verizon Smart Rewards?

A:Calling this Verizon Smart Rewards number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at Verizon Smart Rewards for you.
Q:

Does Verizon Smart Rewards offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 10am-3pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Verizon Smart Rewards below.

Let us call and talk to Verizon Smart Rewards for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Verizon Smart Rewards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Verizon Smart Rewards number should go right to a real human being
In fact, much of this information on this page is superfluous because this Verizon Smart Rewards phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Verizon Smart Rewards operates the call center for this 866-962-3713 phone number Mon-Fri 9am-9pm, Sat-Sun 10am-3pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 132 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Verizon Smart Rewards call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Smart Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Smart Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Smart Rewards is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 132 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Verizon Smart Rewards

In summation, the best day to call Verizon Smart Rewards is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Smart Rewards staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Verizon Smart Rewards

If you have time to do a bit of reading before you call Verizon Smart Rewards, we recommend you read over some of our problem-specific articles.

What are Verizon Smart Rewards?

Verizon Smart Rewards is a loyalty program offered by Verizon that allows customers to earn and redeem points for various rewards and exclusive discounts. Members can accumulate points by engaging in activities such as paying bills on time, purchasing products and services, or participating in promotional offers. These points can then be used towards discounts on Verizon products and services, as well as for gift cards, travel, dining, and merchandise rewards. Verizon Smart Rewards also offers special deals on popular brands and local businesses, giving members the opportunity to save money on everyday purchases. With a user-friendly interface and a wide range of rewards available, Verizon Smart Rewards allows customers to maximize their savings and enjoy exclusive perks as a token of appreciation for their loyalty to Verizon.

Are there any restrictions on using Verizon Smart Rewards?

Yes, there are some restrictions on using Verizon Smart Rewards. Firstly, only Verizon Wireless customers who have an active postpaid account and meet the eligibility criteria can participate in the program. Additionally, customers must be at least 18 years old, and those with a prepaid or business account are not eligible. It is also important to note that Verizon Smart Rewards cannot be used to pay for monthly recurring charges, such as device payments or service fees. Lastly, Smart Rewards points are non-transferable and cannot be combined with other promotions or discounts. These restrictions ensure that the program is available to eligible Verizon Wireless customers and that the rewards are used in accordance with the program's guidelines.

Can I earn Verizon Smart Rewards if I'm not a Verizon customer?

No, Verizon Smart Rewards is an exclusive loyalty program offered to Verizon customers only. In order to earn rewards through this program, you must be an active Verizon customer with a wireless, internet, or TV plan. The program is designed to provide additional benefits and perks to Verizon customers as a way to thank them for their loyalty. While non-Verizon customers may not be eligible for Verizon Smart Rewards, they can explore other available rewards programs and promotions offered by different service providers or companies. It is advisable to contact Verizon directly if you have any further questions or are interested in becoming a Verizon customer to enjoy the benefits of Verizon Smart Rewards.

Top Verizon Smart Rewards customer service problems

Click the link above to get answers to just about any Verizon Smart Rewards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Verizon Smart Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Smart Rewards agent. This phone number is Verizon Smart Rewards's best phone number because 792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-962-3713 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Verizon Smart Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Verizon Smart Rewards has 1 phone number. It's not always clear what is the best way to talk to Verizon Smart Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon Smart Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Smart Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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