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Verizon Smart Rewards Customer FAQ

Top Answers & How-to Guides

What is Verizon Smart Rewards's Phone Number?

The question we are asked most often is about how to talk to Verizon Smart Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my Verizon Smart Rewards to another account?

Verizon Smart Rewards points are generally linked to the specific account that earned them, making transfers to other accounts...

What happens to my Verizon Smart Rewards if I cancel my account?

When a Verizon account is canceled, benefits from the Verizon Smart Rewards program are usually lost. This includes any...
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General Information

What can I use Verizon Smart Rewards for?

Verizon Smart Rewards allows customers to use earned points for various rewards, including gift cards to retailers and...
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How long do Verizon Smart Rewards last?

The duration of Verizon Smart Rewards varies by type, with points generally expiring within about a year if unused. Some...
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Are there any fees or costs associated with Verizon Smart Rewards?

Verizon Smart Rewards is a free program for eligible customers with no direct costs to join. Participants can earn points...
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Are there any restrictions on using Verizon Smart Rewards?

Yes, Verizon Smart Rewards includes restrictions like eligibility based on account type and conditions for earning and...
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What is the process for redeeming Verizon Smart Rewards?

To redeem Verizon Smart Rewards, members log into their account to view their points. They can then explore the rewards...
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Are there any expiration dates for specific rewards?

Verizon Smart Rewards includes expiration dates for certain rewards, which may differ by reward type. Members should check the...
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Transferring and Combining

Can I transfer my Verizon Smart Rewards to another account?

Verizon Smart Rewards points are generally linked to the specific account that earned them, making transfers to other accounts...
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Can I combine Verizon Smart Rewards with other discounts or promotions?

Verizon Smart Rewards offers exclusive deals but the ability to combine these with other discounts depends on specific offers....
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Usage and Redemption

Can I use Verizon Smart Rewards to pay my bill?

Verizon Smart Rewards allows customers to earn points for rewards but cannot be used for bill payments. Customers must use...
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How do I check my Verizon Smart Rewards balance?

To see your Verizon Smart Rewards balance, go to the official site and log into your account with your Verizon credentials....
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What happens to my Verizon Smart Rewards if I cancel my account?

When a Verizon account is canceled, benefits from the Verizon Smart Rewards program are usually lost. This includes any...
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Are there any scenarios where I can lose my Verizon Smart Rewards?

Points in Verizon Smart Rewards can be lost due to inactivity, account changes, or missed promotional deadlines. Points may...
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Can I redeem Verizon Smart Rewards for gift cards?

Yes, points can be redeemed for gift cards through Verizon Smart Rewards, with various retailers available. Members should log...
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Earning Rewards

Can I earn Verizon Smart Rewards if I'm not a Verizon customer?

Verizon Smart Rewards is exclusive to Verizon customers, meaning non-customers cannot earn rewards or participate in the...
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Can I earn Verizon Smart Rewards for referring friends?

Verizon Smart Rewards does offer the opportunity to earn rewards by referring friends, although the specific details may vary...
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