Does Value City Furniture offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Value City Furniture below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Value City Furniture phone number to document the phone system.
Here is how our research team describes the way the Value City Furniture phone system greets you: Thank you for calling the Value City Furniture. The home of designer looks, designer furniture without the designer prices. This call may be recorded and monitored for quality purposes. Please select from the following options. To place an order, make a payment, or modify an existing order, please press 1. For delivery or pickup service, please press 2. To service your furniture, please press 3. For all options, please press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu, then press 3.
Below are some clips we've found from Value City Furniture's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Value City Furniture, the home of Designer Looks.
Designer furniture without the designer prices.
This call may be recorded and monitored for quality purposes.
Please select from the following options.
To place an order, make a payment, or modify an existing order, please press one.
For delivery or pickup service to help us assist you, please select from the following options.
To enter the phone number associated with your order, press one."
Excerpt from a call with Value City Furniture
Friday, March 15, 2024 9:29 PM
They may ask you to enter information with the dial pad
"Thank you for calling Value City Furniture, the home of designer looks.
Designer furniture without the designer prices.
This call may be recorded and monitored for quality purposes.
Please select from the following options. To place an order, make a payment, or modify an existing order, please press one.
For delivery to help us assist you, please select from the following options.
To enter the phone number a associated with your order, press one."
Excerpt from a call with Value City Furniture
Monday, August 26, 2024 4:05 PM
The first phone menu
"Thank you for calling Value City Furniture, the home of designer looks.
Designer furniture without the designer prices.
This call may be recorded and monitored for quality purposes.
Please select from the following options. To place an order, make a payment, or modify an existing order, please press one.
For delivery or pickup service, please press two."
Excerpt from a call with Value City Furniture
Wednesday, October 23, 2024 7:27 PM
What are the hours and when should I call?
Value City Furniture operates the call center for this 888-751-8552 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 125 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Value City Furniture call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Value City Furniture phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Value City Furniture staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Value City Furniture is Thursday.The most busy day to call is Monday, which averages 478% more phone calls by comparison.Again, this is based on a sample of 125 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Value City Furniture is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Value City Furniture staffs the call center well on Thursday.
Why Customers Call Value City Furniture
If you have time to do a bit of reading before you call Value City Furniture, we recommend you read over some of our problem-specific articles.
The return policy for Value City Furniture allows customers to return most items within 7 days of purchase with a receipt or proof of purchase. The furniture must be in its original condition, with all tags and packaging intact. A 25% restocking fee may apply for returned items. However, certain items such as mattresses, special orders, and clearance merchandise are non-refundable. Delivery and assembly fees are also non-refundable. In case of damage or defect, Value City Furniture offers a one-year warranty on most products for repair or replacement. Customers can contact customer service to initiate a return, and refunds will be issued in the original form of payment. It's recommended to thoroughly review the return policy on the official website for any updates or specific details.
Click the link above to get answers to just about any Value City Furniture customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Value City Furniture, and their purpose. Are any of these similar to the reason you are trying to call?
Bed return inquiry: "I'd like to know what we can do about it."
- From a call lasting 12m 15s , Oct 23, 2024 7:27 PM
Customer complaint about service: "I have a customer complaint about your store in Holland, Ohio."
- From a call lasting 43m 36s , Sep 18, 2024 8:32 PM
Request for previous notes: "Is it possible for you to look up the notes from the previous call?"
- From a call lasting 5m 23s , Sep 18, 2024 8:24 PM
Information about why customers call Value City Furniture is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Value City Furniture customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Value City Furniture's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Value City Furniture agent. This phone number is Value City Furniture's best phone number because 1,680 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-751-8552 include and other customer service issues. Rather than trying to call Value City Furniture first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Value City Furniture has 1 phone number. It's not always clear what is the best way to talk to Value City Furniture representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Value City Furniture. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Value City Furniture. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.