I need a new SIM card for my mother's cell phone. I think something happened that damaged it because it says that it isn't recognizing it. However, the phone itself is in pristine condition. The phone is old though so the SIM card may be the component that went bad. I decided that the best way to get to the bottom of the issue was by calling TracFone Wireless. This way I could ask them a few technical questions and then I could order a replacement SIM card for the phone if that turns out to be the likely issue.
When I called, a voice assistant immediately answered and said, "Thank you for calling TracFone Wireless." After that, there was a lengthy message about their privacy policy and how they may need to collect some information from me in order to help. Once that finished, I was given the following options: "I’m your virtual assistant. To refill your service, press 1. To reactive your phone number press 2. To change your phone number, press 3. To purchase phones, SIM cards, or accessories pres 4. For any other services including technical support, press 5."
I chose option 3 because that seemed to be related to what I ultimately probably needed, and I was hopeful that I could speak to an agent who could answer a few questions about the SIM card. I was then told to please stay on the line and some light elevator music started to play. It took about 15 minutes on hold, but then I was transferred to an agent who listened to my questions and transferred me to technical support. From there it did turn out I probably needed a new SIM card, but I appreciated the support that I was given throughout the process.