TaxSlayer is a major online tax preparation service. As one of the oldest and most reputable businesses of its type, it isn't surprising that TaxSlayer gets a lot of customer service calls each and every day.
There are several things that you can do to help ensure that your call to TaxSlayer is handled quickly and professionally:
Before calling, assemble all relevant documentation. This may include your previous year's tax return, your tax preparation order confirmation, correspondence from the IRS or your tax authority, billing statements, screenshots, or previous correspondence between you and TaxSlayer regarding your issue.
If you are calling for technical support, be near your computer or device so that you can troubleshoot along with the agent.
Have pen and paper handy so that you can take notes during your call. These notes can be helpful if you have to escalate your case.
A search of online and offline sources has not revealed a pattern of complaints about TaxSlayer customer support, indicating that consumers are generally satisfied with the level of service offered. In addition, it should be noted that TaxSlayer is generally considered to be a reputable service, and the IRS has awarded contracts to TaxSlayer for preparing the returns of low-income individuals. In addition, industry groups have also recognized TaxSlayer's software as being tops in its field.
A TaxSlayer customer service representative can resolve many common issues, including customer requests for help in setting up an account, selecting a tax preparation package, technical support questions, and providing assistance when taxpayers are checking the status of their returns.
Customer service representatives are not tax professionals and cannot give tax, financial or legal advice. If you are in complex tax situation, the customer service representative may be able to provide a referral to an in-house tax preparer or professional, but cannot tell you how to handle your situation or instruct you to take specific actions.
If the tax software is incompatible with your computer or device, a customer support agent may be able to recommend a workaround, but he or she is not going to be able to resolve the situation completely. You may need to work with the manufacturer of your device or computer for a complete resolution. Alternatively, you may need to use a different machine or device with TaxSlayer software.
Tax preparation services are not able to expedite your tax refund or address decisions made by the IRS or state tax agencies. If you are unhappy with your refund amount or that you haven't received it, you should contact the tax authority that is holding your refund and work with them to resolve the issue.
If you get off the phone with TaxSlayer customer service and feel as though your questions were not understood or your situation was not resolved, don't give up hope. You may be able to reach a satisfactory resolution with some persistence.
First, review the notes that you took during your call. If you didn't take notes, write down or type out what you remember. You may be able to discern an area of misunderstanding or miscommunication that contributed to the failure of your first call.
Next, call TaxSlayer customer care back. Explain, politely, that this is your second call and describe how your first call went wrong. Next, describe the resolution that you desire: This allows you and the customer service agent to work toward the same goal. Also, keep in mind that representatives have different levels of training and experience. This new agent may be in a better position to understand your situation and to provide a satisfactory response.
If you are unable to resolve your issue over the phone with TaxSlayer, try getting in touch in a different way. TaxSlayer does provide an online customer service request form that you can use to submit your request for help. This option also has the advantage of providing you with a text-based record of your communications with TaxSlayer.
This is Taxslayer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Taxslayer agent. This phone number is Taxslayer's best phone number because 7,788 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 706-922-6741 include Track a Return, Rejected Tax Filing, Software Problem, Account Access, Ask For Tax Help and other customer service issues. Rather than trying to call Taxslayer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Taxslayer has 1 phone number. It's not always clear what is the best way to talk to Taxslayer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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