A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 54 seconds.The longest hold times are on Sunday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TAP Portugal below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TAP Portugal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from TAP Portugal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Please dial two.
We are face to book or change a miles booking, dial one.
If TAP has canceled or changed your flight, dial two.
To change or cancel your reservation, dial three.
To make a booking, dial four.
To add extra services to your booking, dial five.
For payment of your online booking, dial six.
For refund requests, dial seven.
Please access manage your booking to change, add services, book seats, and consult your reservation through our website m y b dot fly t a p dot com.
Your call will be transferred to an assistance.
Please be advised that for quality purposes, your call may be recorded.
If you do not agree with the recording, we kindly ask you to contact us through the alternative channels."
Excerpt from a call with TAP Portugal
Sunday, February 18, 2024 11:33 AM
What are the hours and when should I call?
TAP Portugal operates the call center for this 800-903-7914 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,065 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TAP Portugal call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TAP Portugal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TAP Portugal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TAP Portugal is Sunday.The most busy day to call is Monday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 1,065 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 202% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TAP Portugal is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TAP Portugal staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call TAP Portugal
If you have time to do a bit of reading before you call TAP Portugal, we recommend you read over some of our problem-specific articles.
Yes, TAP Portugal allows pets to travel on their flights. However, certain conditions and restrictions apply. Small dogs and cats weighing up to 8kg (including the carrier) are allowed in the cabin, provided that they remain inside an approved carrier that fits under the seat. Passengers must inform TAP Portugal at least 48 hours before departure to reserve a spot for their pet in the cabin. Pets larger than 8kg must travel in the hold as cargo. Certain breeds, such as snub-nosed dogs, have specific restrictions due to their breathing difficulties. There may be additional fees for traveling with pets, and proper documentation including health certificates and vaccinations is required. TAP Portugal prioritizes the safety and comfort of all passengers, including those with pets.
The baggage allowance for TAP Portugal flights depends on the fare class and destination. Economy Class passengers are generally allowed one free checked bag weighing up to 23kg on most routes. In Business Class, passengers may have two free checked bags, each weighing up to 32kg. For carry-on luggage, Economy Class passengers are permitted one bag weighing up to 8kg, while Business Class passengers can carry two bags with a combined weight of 16kg. However, it is always recommended to check the specific baggage policies for individual routes and fare classes, as some destinations might have different allowances due to certain agreements or restrictions. Excess baggage fees may apply if the weight or dimensions exceed the established limits.
Yes, Wi-Fi is available on TAP Portugal flights. Passengers can stay connected and enjoy internet access throughout their journey. TAP Air Portugal offers onboard Wi-Fi services, so travelers can access the internet, browse their favorite websites, and stay connected with friends, family, or work. Whether it's checking emails, streaming music, or keeping up with social media, passengers can enjoy a seamless online experience. TAP Portugal's onboard Wi-Fi allows travelers to remain productive or entertained during their flight, providing a convenient and connected travel experience. Stay connected and make the most of your time in the air with TAP Portugal's Wi-Fi service.
Click the link above to get answers to just about any TAP Portugal customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TAP Portugal, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with ticket booking: "We’re having difficulty doing this online, and we would like some assistance."
- From a call lasting 4m 33s , Dec 4, 2024 12:42 AM
Book flight: "I'm trying to book a flight from Boston Logan Airport to Lisbon."
- From a call lasting 4m 29s , Dec 4, 2024 12:34 AM
Information about why customers call TAP Portugal is extracted from issues that customers have reported to GetHuman.
Use this link to submit your issue to customer service online
As a last, sometimes only, resort- TAP Portugal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TAP Portugal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TAP Portugal agent. This phone number is TAP Portugal's best phone number because 10,980 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-903-7914 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call TAP Portugal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TAP Portugal has 2 phone numbers. It's not always clear what is the best way to talk to TAP Portugal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TAP Portugal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TAP Portugal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.