Sun Life Financial Customer Service

Phone Number & Contact Info

Sun Life Financial's Best Phone Number

800-786-5433
Toll-free·Calls Customer Service·Most popular Sun Life Financial number
Q:

How do I talk to a live human at Sun Life Financial?

A:Follow prompts
Q:

Does Sun Life Financial offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sun Life Financial phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts

What are the hours and when should I call?

Sun Life Financial operates the call center for this 800-786-5433 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sun Life Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sun Life Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sun Life Financial is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Sun Life Financial

In summation, the best day to call Sun Life Financial is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sun Life Financial staffs the call center well on Wednesday.

Why Customers Call Sun Life Financial

If you have time to do a bit of reading before you call Sun Life Financial, we recommend you read over some of our problem-specific articles.

What is the Sun Life Financial Wellness Program?

The Sun Life Financial Wellness Program is a comprehensive initiative aimed at promoting and supporting the overall well-being of individuals. It encompasses various resources and tools that empower individuals to take control of their physical, mental, and financial health. The program offers personalized assessments, access to educational materials, interactive workshops, and online resources to enhance one's financial literacy and health awareness. It encourages individuals to set personal goals and provides them with the necessary guidance and support to achieve those goals. By addressing various aspects of wellness, the Sun Life Financial Wellness Program serves as a holistic approach to fostering a healthier and happier lifestyle.

Does Sun Life Financial offer any financial planning services?

Yes, Sun Life Financial offers a range of financial planning services. As a leading provider of financial products and services, Sun Life is committed to helping clients achieve their financial goals and secure their future. They have a team of experienced financial advisors who offer personalized advice and guidance tailored to individual needs. Whether it is retirement planning, investment management, tax strategies, or insurance planning, Sun Life Financial provides comprehensive solutions to help clients build and protect their wealth. With their expertise and access to a wide range of financial products, Sun Life Financial aims to empower individuals and families to make informed financial decisions and create a strong financial foundation for the future.

What services does Sun Life Financial offer?

Sun Life Financial offers a comprehensive range of services to meet various financial needs. We provide life insurance solutions to protect individuals and their loved ones, ensuring financial security in case of an unexpected event. Our investment products enable clients to grow their wealth and achieve long-term goals, backed by our expert advice and guidance. We also offer health insurance plans, covering medical expenses and providing access to a network of healthcare providers. Sun Life Financial assists employers in offering employee benefits packages, including group life and health insurance, retirement solutions, and wellness programs. Additionally, we provide customized solutions for managing wealth, estate planning, and retirement savings, tailored to each client's unique circumstances. Our goal is to provide comprehensive financial protection and aid individuals and businesses in managing their financial well-being effectively.

Top Sun Life Financial customer service problems

Click the link above to get answers to just about any Sun Life Financial customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Sun Life Financial Customer Service Contacts

There are of course other ways to contact Sun Life Financial customer service besides the phone. Below we list the best ones, by medium.

Sun Life Financial Customer Help Desk / Web Support

sunlife.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sun Life Financial customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sun Life Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sun Life Financial agent. This phone number is Sun Life Financial's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-786-5433 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Sun Life Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sun Life Financial has 1 phone number. It's not always clear what is the best way to talk to Sun Life Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sun Life Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sun Life Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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