Snapchat is a mobile social messaging app known for the short duration of its content: photos and text messages disappear off the service instead of remaining available for viewing. As one of the most popular social media platforms for young people, it isn't surprising that Snapchat receives a significant number of requests for customer service each and every day.
It should be noted, however, that Snapchat does not offer phone-based customer service. Individuals who need assistance must complete an online or in-app support request form and wait to hear back from Snapchat's customer service representatives.
The reasons why people contact Snapchat customer service are consistent with those found on other social media platforms, particularly those that cater to a younger demographic:
Requests for help in setting up, changing or canceling a Snapchat account
Troubleshooting and technical support
Appealing account suspensions
Reporting inappropriate content
Reporting copyright violations
Getting help with hacked accounts or cases of identity theft
There are several things that you can do to help ensure that your customer service request is handled professionally and quickly:
First, have realistic expectations. Snapchat is a free service that relies on advertising revenue. Unless your situation is urgent, you will probably have to wait a bit before hearing back from a customer support agent.
Before beginning the customer service request process, gather up documentation that is relevant to your case and ensure that it is in a form that you can send to Snapchat online. This means scanning hardcopy documents, downloading electronic documents and taking screenshots of relevant content or correspondence.
Begin the support process by carefully reading the online menus in the support section. Keep in mind that if you don't do this, you risk sending your request to a customer service representative who is unable to assist you. This will add additional time to the resolution of your case.
Complete the instructions as provided, attach all documentation and take a note somewhere of when you sent the request. Having a record of the date and time will help you track your support request.
Many Snapchat users are unhappy that they are unable to engage in real-time communication with customer service representatives either by phone or live chat. Still, however, they also realize that this is a free service and that it is impractical to provide call center support. As for resolving issues via available customer support, reports tend to be mixed with some people being very happy with the support level provided while others find the process frustrating.
Because this is primarily an online service, Snapchat customer service representatives can resolve most issues, including providing assistance with setting up and canceling accounts, troubleshooting and technical support, billing issues and addressing concerns about inappropriate content or content that violates intellectual property laws.
Snapchat customer service cannot resolve issues caused by the fact that your mobile devices or your computer is incompatible with Snapchat. While a representative may be able to suggest a workaround, there is no guarantee that this will resolve your issue. You may have to deal with technical support that is provided for your device or use Snapchat with different equipment.
If your customer service request does not give you the resolution or answers that you want, don't give up. You may still have options.
First, review the communication that you have received from Snapchat. You should also look at your original request. You may be able to identify areas of miscommunication or misunderstanding that derailed your conversation.
Next, respond to the message you received. Address the issues where you think there was a misunderstanding and attach any additional documentation that could be useful for your case.
You may have to go back and forth a little bit to get the resolution that you want. You may also be able to talk with other Snapchat users on message boards and through your social networks to discover possible ways of resolving your issue.
You came here to see Snapchat's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Snapchat agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Snapchat anyways and help you with your issue. Over the last 18 months, 181,890 customers like you have come in search of a phone number for Snapchat and helped us confirm they don't have one. Common reasons that people try to call Snapchat customer support department include Hacked Account, Recover Account, Problem With the App, Lost Streak, Account Access and other customer service issues. Rather than trying to call Snapchat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now Snapchat doesn't have any phone numbers. It's not always clear what is the best way to talk to Snapchat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Snapchat, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Snapchat customers like yourself.
GetHuman does not provide call center services or customer support operations for Snapchat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Snapchat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.