Does Ryder Rentals offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ryder Rentals below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ryder Rentals phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press or say anything.
Below are some clips we've found from Ryder Rentals's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the Ryder National Reservation Center.
Please note Ryder does not do one way rentals and only rents to businesses.
All calls may be recorded for quality assurance.
For any ELD or Geotab support, press five.
If you are interested in a used vehicle, press six.
For accident claims, press seven.
For delivery tracking or logistics support, press eight.
If you have an account and would like to make a reservation, press one.
If you have any billing, invoicing, or insurance questions, press two."
Excerpt from a call with Ryder Rentals
Tuesday, January 30, 2024 2:46 PM
What are the hours and when should I call?
Ryder Rentals operates the call center for this 800-297-9337 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ryder Rentals call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ryder Rentals phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ryder Rentals staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ryder Rentals is Thursday.The most busy day to call is Saturday, which averages 111% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Ryder Rentals is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ryder Rentals staffs the call center well on Thursday.
Why Customers Call Ryder Rentals
If you have time to do a bit of reading before you call Ryder Rentals, we recommend you read over some of our problem-specific articles.
No, insurance is not included in the rental fee at Ryder Rentals. We strive to provide affordable rental rates for our customers, and offering insurance as a separate option allows us to maintain competitive pricing. However, we do understand the importance of insurance coverage while renting a vehicle. That's why we offer comprehensive insurance plans for an additional fee to provide peace of mind during your rental period. Our insurance options include liability coverage, collision protection, and personal injury protection, ensuring that you're adequately protected in case of an unfortunate event. We highly recommend considering our insurance offerings to safeguard yourself and minimize any potential financial liabilities. Consult our team for more details and to find the insurance plan that best suits your needs.
The rental period for a vehicle from Ryder Rentals varies depending on the needs and preferences of the customer. We offer flexible rental options to accommodate both short-term and long-term rentals. If you require a vehicle for a one-day event or a quick errand, we have convenient daily rental options available. For individuals or businesses with longer-term requirements, we offer weekly and monthly rental plans that provide cost-saving benefits. Our goal is to meet your specific needs, whether it's for a few hours, a few days, or several months. At Ryder Rentals, we understand that flexibility is crucial, and we strive to provide diverse rental periods to suit a wide range of customers and situations. Contact us today to discuss your rental period needs and find the best option for you.
Ryder Rentals' cancellation policy allows customers to cancel their reservations free of charge up to 24 hours before their scheduled pick-up time. However, if a cancellation is made less than 24 hours in advance, a cancellation fee equivalent to one day's rental rate will be charged. This policy ensures that customers have the flexibility to adjust their plans and cancel their bookings when needed, while also protecting the company's fleet availability and maximizing customer satisfaction. To cancel a reservation, customers can contact Ryder Rentals' customer service team directly or use the online booking system. Ryder Rentals understands the importance of providing a fair and transparent cancellation policy to accommodate unforeseen changes in customers' plans.
Click the link above to get answers to just about any Ryder Rentals customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Ryder Rentals Customer Service Contacts
There are of course other ways to contact Ryder Rentals customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Ryder Rentals customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ryder Rentals's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ryder Rentals agent. This phone number is Ryder Rentals's best phone number because 198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-297-9337 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ryder Rentals first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ryder Rentals has 1 phone number. It's not always clear what is the best way to talk to Ryder Rentals representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ryder Rentals. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ryder Rentals. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.