A:Calling this Roots Canada number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Roots Canada for you.
Q:
Does Roots Canada offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm ET.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Roots Canada below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Roots Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Roots Canada number should go right to a real human being
Below are some clips we've found from Roots Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling Root dot com.
For service in English, please press one.
For. If you are calling to check on the status of your order, please press one."
Excerpt from a call with Roots Canada
Tuesday, November 12, 2024 4:08 PM
In fact, much of this information on this page is superfluous because this Roots Canada phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Roots Canada operates the call center for this 800-208-0521 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Roots Canada call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roots Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roots Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roots Canada is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Roots Canada is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roots Canada staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Roots Canada
If you have time to do a bit of reading before you call Roots Canada, we recommend you read over some of our problem-specific articles.
Roots Canada is known for its high-quality and iconic Canadian-made apparel and accessories. With a rich heritage in premium craftsmanship, Roots embodies the outdoor and urban lifestyle, blending comfort and style seamlessly. Renowned for its signature leather products, including boots, bags, and jackets, Roots has become an essential brand for those seeking timeless and durable fashion. Moreover, Roots stands out for its innovative use of materials like fleece, sweatpants, and its iconic cabin socks, which have become synonymous with cozy and comfortable loungewear. The company's commitment to sustainability is noteworthy, as it utilizes eco-friendly practices and sources ethically-produced materials. Whether it is the recognizable Canadian cabin aesthetic or the dedication to quality, Roots Canada takes pride in being an emblematic Canadian brand that resonates with many.
Yes, there is a warranty on Roots Canada products. At Roots Canada, we are committed to providing high-quality products that meet our customers' expectations. We offer a one-year warranty on all our products, starting from the date of purchase. This warranty covers any manufacturing defects or faults in materials used. If a customer discovers such a defect within the warranty period, they can simply contact our customer service team, either through email or phone, and provide the necessary details, including proof of purchase. Our team will assess the situation and, if the defect is deemed valid, we will either repair the product or provide a replacement. However, please note that the warranty does not cover normal wear and tear or damage caused by mishandling or improper use. We strive to ensure customer satisfaction and stand behind the quality of our products with this warranty.
Roots Canada has a straightforward and customer-centric return policy. If you are unsatisfied with your purchase, whether online or in-store, you can return it within 30 days of the original purchase with the receipt. The returned item must be unworn, unused, and in its original condition with all tags attached. Refunds will be issued in the original form of payment, while returns without a receipt will receive store credit. For online orders, you have the option to return in-store or by mail, with a prepaid return label available for convenience. Please note that final sale items, such as clearance merchandise, are not eligible for returns. Roots Canada aims to ensure a hassle-free and satisfactory shopping experience for all customers.
Click the link above to get answers to just about any Roots Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Roots Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Request for refund: "I'm just looking for a refund."
- From a call lasting 12m 22s , Dec 11, 2024 7:17 PM
Missing dust bag: "I was wondering how can I get a dust bag for it?"
- From a call lasting 6m 46s , Dec 3, 2024 5:04 PM
Promo code inquiry: "Is there any way that my account could be credited for that?"
- From a call lasting 15m 24s , Nov 12, 2024 4:08 PM
Ordering replacement tent part: "I have a tent. It's a roots outdoor tent. And I'm wanting to order a replacement part."
- From a call lasting 2m 28s , Jun 26, 2024 5:26 PM
Information about why customers call Roots Canada is extracted from issues that customers have reported to GetHuman.
This is Roots Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roots Canada agent. This phone number is Roots Canada's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-208-0521 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Roots Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Roots Canada has 1 phone number. It's not always clear what is the best way to talk to Roots Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roots Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roots Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.