A:Don't press anything, just hold on the line for the next representative.Our free phone can also navigate phone menus to get a live human at Root Insurance for you.
Q:
Does Root Insurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Root Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Root Insurance phone number to document the phone system.
Here is how our research team describes the way the Root Insurance phone system greets you: Thank you for calling Root, Press 1 for Roadside assistance, 2 for a glass only claim. Otherwise stay on the line for more options.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for the next representative.
Below are some clips we've found from Root Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Root.
Press one for roadside assistance, two for a glass only claim, Otherwise, stay on the line for more options.
If you are a lienholder looking for coverage verification, please use our lender services portal at lender services dot join root dot com for further assistance without the wait.
Remember, you can also find help within your Root application online.
Just to let you know, this call is being monitored and recorded for quality and business purposes.
Hi, and thank you for calling Root."
Excerpt from a call with Root Insurance
Monday, February 12, 2024 3:13 PM
The first phone menu
"Thank you for calling Root.
Press one for roadside assistance, two for a glass only claim, Otherwise, stay on the line for more options.
If you are a lienholder looking for coverage verification, please use our lender services portal at lender Thank you for calling Root Insurance roadside assistance to set up new tow or roadside assistance, press one."
Excerpt from a call with Root Insurance
Wednesday, April 3, 2024 3:49 PM
What are the hours and when should I call?
Root Insurance operates the call center for this 866-980-9431 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 115 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Root Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Root Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Root Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Root Insurance is Tuesday.The most busy day to call is Friday, which averages 236% more phone calls by comparison.Again, this is based on a sample of 115 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Root Insurance is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Root Insurance staffs the call center well on Tuesday.
Why Customers Call Root Insurance
Below is a sample of recent calls to Root Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Incident claim inquiry: "I'm calling because somebody had crashed into me."
- From a call lasting 6m 27s , Oct 10, 2024 4:59 PM
SR-22 letter request: "I need to get check that and make sure it does have the s r twenty two and have you guys send the letter to the DMV today?"
- From a call lasting 8m 50s , Sep 6, 2024 5:19 PM
Requesting payment extension: "I won't be able to make that payment until Wednesday."
- From a call lasting 4m 14s , Jun 20, 2024 9:31 PM
Refund request for unused insurance: "I wanted to see if it's possible if I can get a refund for insurance that I didn't get to use."
- From a call lasting 3m 29s , Jun 14, 2024 9:25 PM
Information about why customers call Root Insurance is extracted from issues that customers have reported to GetHuman.
This is Root Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Root Insurance agent. This phone number is Root Insurance's best phone number because 79,099 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-980-9431 include and other customer service issues. Rather than trying to call Root Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Root Insurance has 1 phone number. It's not always clear what is the best way to talk to Root Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Root Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Root Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.