Root Insurance Customer Service Issues

I am having an issue with Root Insurance Company. After being insured with them for two months, they increased my rates without my consent. Despite their policy to assume non-acknowledgment as disinterest and to end the insurance if you don't accept the new terms, they continued to pester me post my non-response. When I finally canceled my policy and switched to a new company, Root unexpectedly charged me $[redacted] stating I owed them. I have communicated my cancellation clearly, but they still billed me. This charge has left my account in the negative, and I demand a refund by the end of the day tomorrow. I have repeatedly informed them of their error, and if they fail to rectify it, I will have no choice but to involve legal counsel.

I purchased car insurance for two vehicles, spending over a thousand dollars for a 6-month policy. Later, I discovered that the insurance was refunded to the other person's name without my knowledge. I still have the insurance card but need clarification and possibly a refund. I want to ensure my vehicle or obtain a refund. I need to speak with someone to resolve this frustrating situation and get my money back. My name is Robert Allen Van Hoose II, and my phone number is [redacted]. Please contact me promptly as I seek a resolution without legal action. Thank you for your attention to this matter.

I assisted my son in creating an account on July 16, [redacted]. I paid $[redacted] for his 6-month premium using my credit card. Sadly, he passed away on August 7, [redacted], after only driving for 3 weeks. I have been trying to reach customer service to cancel the policy and refund the amount to assist with the arrangements. I have his details and his death certificate, but I cannot recall the login password. Can someone assist me with this issue, please? Thank you. - Cynthia Hasley. [redacted]