Toll-free·Calls Customer Service·Most popular Publix number
Q:
How do I talk to a live human at Publix?
A:Press 6 at the first menu, then Press 2.
Q:
Does Publix offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-6pm EST, Sat 9am-noon EST.The least busy day is Monday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Publix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then Press 2.
Here is how our research team describes the way the Publix phone system greets you: For online orders, press 1. Gift card balance or place an order, press 2. Donations, press 3. Associate services, press 4. Job applications, press 5. Customer care associate, press 6.
What are the hours and when should I call?
Publix operates the call center for this 800-242-1227 phone number Mon-Fri 9am-6pm ET, Sat 9am-noon ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Publix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Publix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Publix is Monday.The most busy day to call is Friday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Publix
In summation, the best day to call Publix is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Publix staffs the call center well on Monday.
Why Customers Call Publix
If you have time to do a bit of reading before you call Publix, we recommend you read over some of our problem-specific articles.
Merging multiple Publix accounts is a straightforward process but does require verifying some account details and consenting to disable secondary accounts. The benefits of a single Club Publix membership with one login can be convenient for households that previously maintained separate Publix accounts. Let Publix know if you have any other questions about account management or the Club Publix program.
Yes, there is a mobile app for Publix. Our mobile app is designed to enhance your shopping experience and provide you with convenient features. With the Publix app, you can create shopping lists, view weekly ads, access digital coupons, and easily locate products within our stores. The app also enables you to search for specific items, check their availability, and find the aisle where they are located. You can even reorder your favorite items with just a few taps. Additionally, the Publix app offers personalized deals and promotions based on your shopping habits. It is available for free on both iOS and Android devices, making it easy to stay connected with Publix and make your shopping trips more efficient.
Getting locked out of your account is frustrating, although resolving the issue is relatively straightforward. The outlined steps can help you regain access to your Publix account and continue enjoying online shopping convenience. The security of your account is essential. Therefore, you should always take proactive measures to ensure your account is secure.
Click the link above to get answers to just about any Publix customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Publix Customer Service Contacts
There are of course other ways to contact Publix customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Publix customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Publix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Publix agent. This phone number is Publix's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-1227 include and other customer service issues. Rather than trying to call Publix first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Publix has 1 phone number. It's not always clear what is the best way to talk to Publix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Publix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Publix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.