A:Must choose an option 1-3, then follow prompts.Our free phone can also navigate phone menus to get a live human at Peloton for you.
Q:
Does Peloton offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-8pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Peloton below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Peloton phone number to document the phone system.
Here is how our research team describes the way the Peloton phone system greets you: We are currently experiencing a service outage.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Below are some clips we've found from Peloton's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"What's up, Peloton? It's Jen Sherman.
Thank you for calling. To speak with a TreadPlus expert, press six now.
For product information or to make a purchase, press one."
Excerpt from a call with Peloton
Wednesday, February 14, 2024 1:41 AM
The first phone menu
"What's up, Peloton? Thank you for calling.
Please listen to the following message as our options have recently changed to streamline your experience.
To speak to a member support representative about your Peloton order, membership, product, or technical troubleshooting, press one.
To speak to a sales representative about making a new purchase, press two."
Excerpt from a call with Peloton
Friday, May 31, 2024 10:50 PM
What are the hours and when should I call?
Peloton operates the call center for this 866-679-9129 phone number Mon-Sun 9am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Peloton call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peloton phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peloton staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Peloton is Saturday.The most busy day to call is Tuesday, which averages 283% more phone calls by comparison.Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Peloton is Wednesday.
Why Customers Call Peloton
Below is a sample of recent calls to Peloton, and their purpose. Are any of these similar to the reason you are trying to call?
Audio issues with bike: "I'm calling because I'm having trouble with my Peloton bike audio."
- From a call lasting 9m 36s , Oct 17, 2024 8:08 PM
Technical connectivity issues: "Having trouble connecting Peloton bike to network and correcting time display."
- From a call lasting 10m 23s , Jun 30, 2024 2:24 PM
Rent to buy inquiry: "I would like to look at the possibility of getting our son a Peloton bike, to rent to buy, challenges he's in one state for six months and in another state for six months."
- From a call lasting 9m 39s , Apr 18, 2024 11:43 PM
Payment verification and order clarification: "Can you verify and make sure the payment went through or whatever she had to do?"
- From a call lasting 11m 30s , Mar 29, 2024 9:26 PM
Payment with compromised card: "My credit card's been compromised and I won't get a new one for over a week, not sure what to do about my payment on the twenty eighth of each month."
- From a call lasting 9m 48s , Mar 26, 2024 8:01 PM
Seeking refund for canceled order: "I'm supposed to get refunded over three thousand dollars, and I have not as of yet."
- From a call lasting 7m 13s , Feb 29, 2024 11:15 PM
Marketing suggestion for Peloton: "I had an idea for Peloton to use my brother's leap year birthday as marketing."
- From a call lasting 3m 16s , Feb 29, 2024 5:00 PM
Login issue: "For some reason, I can't log in to my Calgon."
- From a call lasting 2m 12s , Feb 14, 2024 1:41 AM
More Peloton Customer Service Contacts
There are of course other ways to contact Peloton customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Peloton provides this option.
Conclusion and closing notes
This is Peloton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peloton agent. This phone number is Peloton's best phone number because 22,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-679-9129 include and other customer service issues. Rather than trying to call Peloton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Peloton has 1 phone number. It's not always clear what is the best way to talk to Peloton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Peloton. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peloton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.