This is OnTrac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OnTrac agent. This phone number is OnTrac's best phone number because 5,100 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no OnTrac customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-334-5000 for, including Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer support issues. The OnTrac call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, OnTrac has 2 phone numbers. It's not always clear what is the best way to talk to OnTrac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OnTrac. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like OnTrac. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.