A:Calling this Nordictrack number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Nordictrack for you.
Q:
Does Nordictrack offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nordictrack below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nordictrack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Nordictrack number should go right to a real human being
Below are some clips we've found from Nordictrack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the most recognized brand in the fitness industry.
For English, please remain on the line.
We would like to introduce our new support site, my dot ifit dot com, Again, that is my dot ifit dot com.
From that site, you can register your equipment, track orders, learn about iFIT, get answers to assembly questions, search FAQs and support articles, find links to our YouTube channel, access iFIT classes, find workout app questions, chat with us, or submit a support ticket.
Please visit us at my dot ifit dot com today."
Excerpt from a call with Nordictrack
Wednesday, March 27, 2024 6:50 PM
The first phone menu
"Thank you for calling the most recognized brand in the fitness industry.
For English, please remain on the line.
We would like to introduce our new support site, my dot ifit dot com.
Again, that is my dot ifit dot com.
From that site, you can register your equipment, track orders, learn about iFIT, get answers to assembly questions, search FAQs and support articles, find links to our YouTube channel, access iFIT classes, find workout app questions, chat with us, or submit a support ticket.
Please visit us at my dot ifit dot com today.
I am ifit's new virtual assistant. I may record parts of call so that I can improve my service.
How may I help you today?
What can I do for you?
You may ask me things like, I want to extend my service plan or I wanna buy a treadmill.
Please hold. For product technical assistance and questions about your warranty service plan, press two for iFIT billing questions or if you need a assistance with your iFIT membership or digital iFIT experience.
Press three.
To place an order with our sales team, press four.
For product billing or return questions, Press five to track an order or part.
Press six for all other questions."
Excerpt from a call with Nordictrack
Saturday, April 6, 2024 8:23 AM
In fact, much of this information on this page is superfluous because this Nordictrack phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Nordictrack operates the call center for this 877-993-7999 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 201 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nordictrack call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nordictrack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nordictrack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nordictrack is Wednesday.The most busy day to call is Monday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 201 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Nordictrack is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nordictrack staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Nordictrack
If you have time to do a bit of reading before you call Nordictrack, we recommend you read over some of our problem-specific articles.
Nordictrack's return policy ensures customer satisfaction by offering a hassle-free process. Within 30 days of purchase, customers can return their products for a full refund, excluding shipping and handling fees. The returned item must be in its original condition, accompanied by the purchase receipt, and sent back to Nordictrack's designated return location. If the product is found to be defective or damaged upon delivery, it will be replaced or repaired at no additional cost. However, any returns requested after the 30-day window may incur a restocking fee. It is recommended to contact Nordictrack's customer service team to initiate the return process and obtain a return merchandise authorization (RMA) number. Nordictrack strives to make returns convenient and straightforward for its valued customers.
The warranty on Nordictrack products varies depending on the specific model and components. However, most Nordictrack products come with a standard warranty that covers the frame for a lifetime, motor for up to 10 years, parts for 2-5 years, and labor for 1 year. It is important to note that some models offer extended warranties, and additional coverage can be purchased separately. To determine the exact warranty for a specific Nordictrack product, it is advised to refer to the product manual or contact the customer support team directly. Nordictrack takes pride in their commitment to customer satisfaction and ensures that their products are backed by a reliable and comprehensive warranty.
Nordictrack offers diverse payment options to ensure convenience and flexibility for customers. Accepted payment methods include major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, Nordictrack also accepts payment through PayPal, an online payment platform widely used for secure transactions. For customers who prefer financing options, Nordictrack collaborates with third-party financing providers like Klarna and Affirm, allowing customers to split their purchases into manageable monthly installments. This range of payment options enables customers to choose the method that suits them best, whether they prefer traditional credit card payments or alternative financing solutions. Nordictrack's commitment to offering multiple payment choices helps ensure a seamless purchasing experience for all customers.
Click the link above to get answers to just about any Nordictrack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nordictrack, and their purpose. Are any of these similar to the reason you are trying to call?
Need support code: "I was told I need a support code."
- From a call lasting 1m 53s , Aug 3, 2024 7:03 PM
Reporting faulty equipment: "I wanted to report an issue with my equipment."
- From a call lasting 1m 51s , May 19, 2024 9:39 PM
Resistance issue: "It is so hard for me to move. What should I do?"
- From a call lasting 2m 25s , May 16, 2024 9:07 PM
Seeking a representative: "I need to speak with a representative."
- From a call lasting 3m 2s , Apr 18, 2024 3:22 PM
Inquiring about treadmill purchase: "I wanna buy a treadmill."
- From a call lasting 6m 51s , Apr 6, 2024 3:53 PM
Missing treadmill part: "I keep buying the wrong safety key in order to get it to work."
- From a call lasting 14m 54s , Mar 25, 2024 3:56 PM
Information about why customers call Nordictrack is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Nordictrack will reply our your email.
As a last, sometimes only, resort- Nordictrack customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nordictrack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nordictrack agent. This phone number is Nordictrack's best phone number because 2,928 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-993-7999 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nordictrack first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Nordictrack has 1 phone number. It's not always clear what is the best way to talk to Nordictrack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nordictrack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nordictrack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.