Toll-free·Calls Customer Service·Most popular MLB.com number
Q:
How do I talk to a live human at MLB.com?
A:Must choose an option 1-8.
Q:
Does MLB.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-6pm EST.The least busy day is Monday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this MLB.com phone number to document the phone system.
Here is how our research team describes the way the MLB.com phone system greets you: If you have questions or need assistance with your MLB.TV access, tickets in the MLB Ballpark app, please press or say 1. If you have questions regarding your mobile device or the MLB Ballpark app, please press or say 3. If you are calling regarding fan club or other products, please press or say 4. For Sam's Club or other products, press or say 5. For California residents, press or say 7.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8.
Below are some clips we've found from MLB.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Major League Baseball.
Stream every out of market game live or on demand.
Blackout restrictions apply. Please note you can manage your MLB dot TV subscription online.
Please listen to the following options.
As some may have changed. Your call may be recorded for quality and training purposes.
For assistance in Spanish a primo dose.
If you have questions or need assistance with your MLB dot TV or a vet vet subscription, For assistance with MLB dot TV, please press or say one."
Excerpt from a call with MLB.com
Tuesday, July 23, 2024 9:08 PM
What are the hours and when should I call?
MLB.com operates the call center for this 866-800-1275 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 169 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MLB.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MLB.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MLB.com is Monday.The most busy day to call is Friday, which averages 114% more phone calls by comparison.Again, this is based on a sample of 169 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call MLB.com
In summation, the best day to call MLB.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MLB.com staffs the call center well on Monday.
Why Customers Call MLB.com
Below is a sample of recent calls to MLB.com, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with mobile agent: "Why mobile agent?"
- From a call lasting 3m 12s , Jul 23, 2024 9:08 PM
Information about why customers call MLB.com is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MLB.com will reply our your email.
MLB.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- MLB.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MLB.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MLB.com agent. This phone number is MLB.com's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-800-1275 include Billing, Cancel Account, Technical Support, Account Access, Problem With the App and other customer service issues. Rather than trying to call MLB.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or email. In total, MLB.com has 1 phone number. It's not always clear what is the best way to talk to MLB.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MLB.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MLB.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.