Lyft is a rideshare company that operates in the United States and Canada. The company has a particularly significant presence in the U.S., so it is not surprising that there are many people who try getting in touch with Lyft each and every day.
Like many Internet-native companies, Lyft offers only limited phone support, preferring to interact with riders via its app, social media accounts, or website. While it is possible to receive phone-based customer support, calls must be initiated through Lyft's app.
Riders call Lyft customer support for many reasons, including:
Lyft offers a detailed website that offers information and answers to many questions. If you are frustrated about not being able to call Lyft directly, a visit to the website might be a good idea.
Because Lyft does not have a phone number that you can call for customer support, you'll need to request help through their app. To do this, you'll need enter the app and answer a series of questions. While it may be possible to request a call if you have a major safety issue, Lyft support is via email only. If you do have an urgent safety issue, you may be asked to enter your cell phone number so that a member of the Lyft team can call you back.
The Lyft app also has an in-car safety feature that will connect you with ADT security professionals who can contact 911 on your behalf. This service has a silent option that signals ADT that you cannot speak. ADT will then inform local law enforcement of your car's location so that you can get help.
Many people have expressed frustration at Lyft's failure to offer phone-based customer service and are unhappy with being primarily relegated to text and email-based support. However, some people have noted that Lyft's responses to concerns seem to come from human beings who don't simply offer scripted responses.
Some media reports have focused on Lyft failing to appropriately address driver safety concerns, even when a rider was potentially in danger. In one case, a driver became aggressive with a female rider who ended up having to jump out of a moving vehicle. She reported the incident to Lyft, yet was still charged for the ride.
Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. If you are a rider in a Lyft vehicle and have reason to believe that your driver, or the driver's vehicle, presents a danger to the public, you should report the situation to 911 and then contact Lyft through its app-based help service. Request a call and explain what happened to the representative.
Other issues, such as customer service, complaints about drivers that aren't urgent or that affect public safety, credit card disputes or general questions must be handled via Lyft's app-based customer service.
If you end a call with Lyft customer support and still feel as though your concerns have not been resolved appropriately, there are several things that you can do to address the situation.
You came here to see Lyft's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Lyft agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Lyft anyways and help you with your issue. Over the last 18 months, 564,714 customers like you have come in search of a phone number for Lyft and helped us confirm they don't have one. Common reasons that people try to call Lyft customer support department include Problem With the App, Left Something In Ride, Problem With a Ride, Deactivated Account, Dispute a Charge and other customer service issues. Rather than trying to call Lyft first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now Lyft doesn't have any phone numbers. It's not always clear what is the best way to talk to Lyft representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Lyft, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Lyft customers like yourself.
GetHuman does not provide call center services or customer support operations for Lyft. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lyft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.