Mon-Fri 9am-5pm PST · Must choose an option 1-4. · Thank you for calling the Legoland California Resort. To purchase tickets and for the latest attraction information, please visit legoland.com/California. If you are calling about a Legoland California hotel reservation, press 1. For information on discount vouchers, press 2. For information about Legoland California Resort, press 3. For Legoland California Theme Park, Water Park, or Sea Life Aquarium general inquiries, press 4.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Legoland below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Legoland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Legoland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the LEGOLAND Vacations booking and information line for North America.
We are happy you called.
To assist us in directing your call to the correct LEGOLAND Vacations destination, please choose from the following three options.
At any time during this call, you can return to the previous menu by pressing the pound key.
For LEGOLAND California vacations, press one.
For LEGOLAND Florida vacations, press two."
Excerpt from a call with Legoland
Saturday, June 15, 2024 2:19 PM
What are the hours and when should I call?
Legoland operates the call center for this 888-690-5346 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 205 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Legoland call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Legoland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Legoland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Legoland is Tuesday.The most busy day to call is Thursday, which averages 106% more phone calls by comparison.Again, this is based on a sample of 205 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Legoland is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Legoland staffs the call center well on Tuesday.
Why Customers Call Legoland
If you have time to do a bit of reading before you call Legoland, we recommend you read over some of our problem-specific articles.
Yes, Legoland is fully accessible for individuals with disabilities. We strive to provide an inclusive and enjoyable experience for all guests. The park offers accessible entrances, pathways, and rides to accommodate those with mobility challenges. Wheelchair and stroller rentals are also available to ensure convenience. Our staff is trained to assist and make necessary accommodations for guests with disabilities. Additionally, we offer special services such as designated parking, accessible restrooms, and various sensory-friendly attractions. We recommend contacting our Guest Services in advance to discuss any specific needs or questions to ensure a seamless visit. At Legoland, we aim to create magical memories for everyone, regardless of their abilities.
Yes, Legoland is suitable for toddlers. With its emphasis on imaginative play and creative learning, Legoland offers a range of attractions and activities designed specifically for young children. Toddlers can enjoy the Duplo Village, a dedicated area where they can play with oversized Lego bricks, build structures, and interact with interactive elements. Additionally, there are gentle rides, such as the Fairy Tale Brook and Coastguard HQ, that toddlers can safely experience. Legoland also provides baby care centers, stroller rentals, and family-friendly facilities to cater to the needs of toddlers and their parents. The park's friendly staff ensures a welcoming and engaging experience for all visitors, including toddlers, making Legoland a perfect destination for family fun and entertainment.
Yes, parking is available at Legoland. We provide ample parking spaces for visitors arriving by car. Our dedicated parking area is conveniently located near the entrance of the park, ensuring easy access for guests. We offer both regular and accessible parking options to accommodate all visitors. Please note that parking fees may apply, and they can be paid upon arrival. We recommend arriving early to secure a parking spot, especially during peak times. Additionally, Legoland offers preferred parking spaces for an additional fee, allowing you to park closer to the entrance for added convenience.
Click the link above to get answers to just about any Legoland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Legoland, and their purpose. Are any of these similar to the reason you are trying to call?
Changing park visit date: "Hi. We have tickets for the park for tomorrow, but I needed to see if I could change the date."
- From a call lasting 9m 41s , Jul 5, 2024 6:14 PM
Ticket pricing inquiry: "I have a kid, and I was wondering about what age the kids pay."
- From a call lasting 4m 39s , Mar 21, 2024 2:11 PM
Information about why customers call Legoland is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Legoland will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Legoland customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Legoland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Legoland agent. This phone number is Legoland's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-690-5346 include and other customer service issues. Rather than trying to call Legoland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Legoland has 2 phone numbers. It's not always clear what is the best way to talk to Legoland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Legoland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Legoland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.