How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Holiday Inn Express below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Holiday Inn Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 1, then 0
Below are some clips we've found from Holiday Inn Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with Holiday Inn Express
Friday, September 20, 2024 7:55 PM
They may ask you to enter information with the dial pad
"Thank you for calling IHG Hotel and Resorts reservations.
To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at IHG dot com slash privacy to
Press one to provide feedback about your experience with a two question survey at the end of this call.
Please enter your preferred ten digit callback number now beginning with your area code."
Excerpt from a call with Holiday Inn Express
Friday, September 20, 2024 7:55 PM
The first phone menu
"Thank you for calling IHG Hotels and Resorts reservations. To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
Press one to provide feedback about your experience with the two question survey at the end of this call.
Otherwise, press two or remain on the line."
Excerpt from a call with Holiday Inn Express
Sunday, May 5, 2024 1:22 AM
What are the hours and when should I call?
Holiday Inn Express operates the call center for this 888-465-4329 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 364 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Holiday Inn Express call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holiday Inn Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holiday Inn Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Holiday Inn Express is Monday.The most busy day to call is Thursday, which averages 60% more phone calls by comparison.Again, this is based on a sample of 364 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Holiday Inn Express is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Holiday Inn Express staffs the call center well on Monday.
Why Customers Call Holiday Inn Express
If you have time to do a bit of reading before you call Holiday Inn Express, we recommend you read over some of our problem-specific articles.
Yes, parking is available at Holiday Inn Express hotels. We strive to provide convenient and secure parking options for our guests. Each hotel has its own parking facilities, which may include outdoor lots or indoor garages. While some locations offer complimentary parking for guests, others may require a daily fee. We recommend checking the specific hotel's website or contacting their front desk for details on parking availability and any associated costs. At Holiday Inn Express, we understand the importance of hassle-free travel, and our parking facilities aim to ensure a convenient and comfortable stay for all our guests.
No, smoking is not allowed in any of the Holiday Inn Express hotels. All of our hotels are 100% smoke-free environments to provide a pleasant and healthy stay for all our guests. Our commitment to creating a smoke-free atmosphere extends to all indoor areas, including guest rooms, public areas, and all common spaces within the hotel premises. We kindly ask our guests to respect this policy, and failure to comply may result in additional cleaning fees. Instead, we provide designated outdoor smoking areas where guests can indulge in their smoking preferences. We appreciate your cooperation and understanding as we strive to ensure a comfortable experience for all guests at Holiday Inn Express hotels.
Holiday Inn Express offers a range of amenities to ensure a comfortable and convenient stay. Guests can start their day with the complimentary Express Start breakfast, featuring a variety of hot and cold options. Free high-speed Wi-Fi is available throughout the hotel, allowing guests to stay connected. The 24-hour business center provides access to computers and printing services. For relaxation, there is a fitness center equipped with modern exercise equipment. Additionally, guests can enjoy the convenience of complimentary parking and a seasonal outdoor pool. The hotel also offers a 24-hour front desk, laundry facilities, and a safety deposit box. With these amenities, Holiday Inn Express aims to provide a hassle-free and enjoyable experience for all guests.
Click the link above to get answers to just about any Holiday Inn Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Holiday Inn Express, and their purpose. Are any of these similar to the reason you are trying to call?
Make hotel reservations: "Can I make reservations for you for a hotel for the second?"
- From a call lasting 2m 47s , Oct 29, 2024 1:41 PM
Room cleanliness and dog incident: "We did also experience our room was not exceptionally clean."
- From a call lasting 23m 45s , Oct 14, 2024 1:49 PM
Room booking inquiry: "I'm wanting to book a room for tonight at the Holiday Inn Express."
- From a call lasting 8m 54s , Oct 13, 2024 5:32 PM
Corporate complaint: "I want the corporate office."
- From a call lasting 8m 21s , Oct 11, 2024 1:10 PM
Check on refund: "Yes."
- From a call lasting 7m 38s , Oct 6, 2024 2:57 PM
Information about why customers call Holiday Inn Express is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Holiday Inn Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Holiday Inn Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holiday Inn Express agent. This phone number is Holiday Inn Express's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-465-4329 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holiday Inn Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holiday Inn Express has 2 phone numbers. It's not always clear what is the best way to talk to Holiday Inn Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Holiday Inn Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holiday Inn Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.