A:Must choose option 1-8, then wait on line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at HealthPort Inc. for you.
Q:
Does HealthPort Inc. offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 15 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to IT Help Desk · Please stay on the line to speak to an analyst; your call will be answered in the order it was received. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HealthPort Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HealthPort Inc. phone number to document the phone system.
Here is how our research team describes the way the HealthPort Inc. phone system greets you: For the status of a medical records request, press 2. To make a payment, press 3. For general information or to inquire about an invoice, press 4. For Smart Request help, press 5. For patient portal issues, press 6. To speak to the IT help desk or auto pro, press 7. For all other questions, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-8, then wait on line until transferred to a representative.
What are the hours and when should I call?
HealthPort Inc. operates the call center for this 800-367-1500 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HealthPort Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HealthPort Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HealthPort Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HealthPort Inc. is Monday.The most busy day to call is Saturday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call HealthPort Inc. is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HealthPort Inc. staffs the call center well on Monday.
Why Customers Call HealthPort Inc.
If you have time to do a bit of reading before you call HealthPort Inc., we recommend you read over some of our problem-specific articles.
HealthPort Inc. is a leading provider of comprehensive medical record management solutions. With years of experience in the healthcare industry, HealthPort offers innovative technology and services designed to streamline medical record retrieval, release of information, and data management processes. Our solutions allow healthcare organizations to efficiently manage and exchange patient health information, ensuring compliance with legal regulations and enhancing patient care. HealthPort's secure platforms enable secure electronic transmission of records, reducing paperwork and improving overall efficiency. Our experienced team of professionals works closely with healthcare facilities to provide tailored solutions that meet their unique needs. From record storage and retrieval to HIPAA-compliant release of information, HealthPort offers a range of services and solutions designed to simplify medical record management and improve patient outcomes.
Yes, HealthPort Inc. is HIPAA compliant. As a leading healthcare technology company, we prioritize the security and privacy of sensitive patient information. Our systems, processes, and policies are designed to meet all the requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA). We have implemented robust technical safeguards, such as encryption and firewalls, to protect electronic health records (EHRs) from unauthorized access. In addition, our employees undergo regular training to ensure they understand the importance of privacy and comply with HIPAA regulations. We also conduct regular audits and assessments to identify any potential security risks and promptly address them. By being HIPAA compliant, HealthPort Inc. ensures that patients' medical information is handled safely and securely.
HealthPort Inc. operates as a comprehensive healthcare information management company. Our working process begins by partnering with healthcare providers to securely collect, analyze, and manage patient medical records and other forms of health information. We utilize advanced technology and adhere to strict security protocols to ensure the protection and privacy of these sensitive records. Our dedicated team of experts then digitizes and organizes this information, making it easily accessible and searchable for healthcare professionals. Through our secure online platform, healthcare providers can efficiently retrieve patient records, track the status of requests, and seamlessly exchange information with other providers. We also offer custom solutions and consulting services to optimize health information management processes. At HealthPort Inc., our mission is to streamline the healthcare industry by providing efficient, secure, and compliant information management services.
Click the link above to get answers to just about any HealthPort Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More HealthPort Inc. Customer Service Contacts
There are of course other ways to contact HealthPort Inc. customer service besides the phone. Below we list the best ones, by medium.
Customer service email address (collections department).
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and HealthPort Inc. will reply our your email.
As a last, sometimes only, resort- HealthPort Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HealthPort Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HealthPort Inc. agent. This phone number is HealthPort Inc.'s best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-1500 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call HealthPort Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, HealthPort Inc. has 2 phone numbers. It's not always clear what is the best way to talk to HealthPort Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HealthPort Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HealthPort Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.